The hotel has really good facilities , the food , service and reception were all great. With friendly staff I would recommend this hotel to my friends . More

We were lucky enough to spend 3 nights here on a half-board basis with drinks included.The hotel is an old coaching inn that has retained a lot of its originality which adds to its charm,creaking floorboards included.There is a good leisure centre and free wi-fi throughout,and our room was adequate and comfortable.All of the staff were very friendly and efficient... More

Although the hotel isn't bad on the hole, we were given a room over the pools generator. It pumped away 24 hours a day. The noise was unbearable at night. We asked to be moved but was told the hotel was full. The staff Acknowledged it is a continuing problem with complaint after complaints, yet it has not been rectified More

This was a 3 night all inclusive break costing £119.00 pp. and was our first time at the hotel. The staff are brilliant, very helpful and friendly. My favourite was Nikki who works behind the bar. The all inclusive means 4 free drinks per day plus a glass of wine with your evening meal. There was entertainment on Friday and... More

This hotel is some way away from Durham, but is quite easy to find for those who are self drive. If you are going to stay here, you should either be on a bus trip or have your own transport. The room we were allocated was spacious and clean and tidy. The bathroom was a little dark and the mirror... More

My wife and I stayed at this hotel for 3 nights as part of a coach trip. It has some plus points like its proximity to the busy A1 and the quality of the food seems to have improved drastically judging by previous peoples reviews. But the downsides are plenty. Its stairs stairs and more stairs with no lifts or... More

We spent a great few days at the Eden Arms just before Christmas. The staff were helpful and welcoming; our room was clean and spacious; and the food was good! It was an all - inclusive break (self-drive) and great value for money.It was useful having a bus-stop near the hotel, as we didn't have the trouble of finding a... More

Went to the Eden for my wifes birthday - returned home today after a 3-night all-inclusive stay. Everything absolutely fine - very friendly and helpful staff (thanks Mandy, Carrie, Steve, Nikki and everybody else). Great facilities, clean room, good service in the restaurant and the bar was (even under the added pressure of a large party of wonderful, funny, boisterous,... More

We spent an enjoyable New Year at this hotel. We were self drive, but without a car there is very little round the hotel, though buses do stop right outside except New Years Day. The hotel is old with some creaky floorboards, but that gives it character. The swimming pool was closed when we arrived, but reopened in time for... More