I spent a single night here recently on business. The receptionist was lovely - very very welcoming. When I reached my room I even had a courtesy call 20min later to check everything was ok. On the bad side the room (whilst massive) looked quite dated. Certainly not what I was expecting for the money. The bathroom didn't look like... more

Booked into the Carlton with extended family members for a two night stay. From our first encoounter with the recptionist to our last encounter with barman on our second night we found the staff unfriendly and uncooperative. Lighting in our room was dim and not at all sufficient for 4 star hotel standard. Decor in the rooms was dull and... more

Just returned having spent a night at the Menzies Carlton. The hotel is old-fashioned and generally rather tired. Our room was of good size, but somewhat tatty and although we could not check in before 3pm, when we got to the room, it was clean but a half-used bottle of water was on the table with two clean glasses. We... more

We thought we would treat ourselves to a 4* hotel after the James Taylor concert. We found the staff friendly and the Hotel clean and tidy. We did have a problem with our room as it had a peculiar smell, there was a air freshner plug-in in the room so it was obviously a known problem. It was ok for... more

On arrival we were greeted courtesly and friendly by the reception staff. Our room with seaview (as requested) was as described WITH FULL SEAVIEW, spacious with a large sitting area,well furnished,all facilities in full working order ,clean,in fact perfect. The restaurant service was excellent. Staff were attentive,helpful in every way ,smiling and chirpy making one feel welcome the whole time... more

Overall grubby hotel - broken panels in the lift, overpowering musty smell on the third floor and the worst accommodation I've ever experienced in a "4 Star" hotel. This is no more than a 2 star hotel. We paid £300 for one night for a double and a single rooms. They were shocking (Rooms 315 and 323). Chipped bed posts,... more

We have just returned from an 8-day stay at The Carlton our "second home" in Bournemouth & have looked at the reviews given by previous guests which seem a little unfair. True the bathrooms could do with a bit of a refurb: ours had a leaking shower head that couldn't be fixed till the Monday when maintenance guy was able... more

We are sick of paying top prices and receiving poor standards, We arrived at the hotel early wanting to catch the air show. We were told we could not check in until 3.00 and that was to be expected on a very busy weekend. We found a very nice room ideally situated, BUT!!! the en-suite left something to be desired.... more

Our room was large,comfortable and clean. However the bathroom was tired, the shower area especially. The hot breakfast buffet was not good, the food at best warm and at worst cold. And why shut the bar at 11pm on a Friday night in August? Ok, so the porter could get you drinks but then there is no atmosphere. Not a... more