We spent a weekend at the Toorak. We had a disabled room on the ground floor near the reception. When we saw our room we thought we woulod have no sleep from the guests going back to their rooms but we were woken up more by the staff as their door was almost opposite and they did not seem to... More

Our first New Years Eve stay at the Derwent Hotel was incredible. Whilst the room was quite basic it lacked for nothing and was very clean & comfortable. All the staff gave 100% to ensure we enjoyed our visit and nothing seemed too much trouble. The entertainment team gave a remarkable show on the Friday evening which prepared us for... More

Went as part of a larger group on a 4-night ballroom dancing break; stayed in a standard double room in the Victoria part of this complex (last stayed here about 12 years ago). This was booked through the company operating the dancing - not the hotel; the basis was half-board with dancing every evening (& some mornings if you wanted)... More

Overall excellent value for money. Highlights the exceptional high standard of service and food in the restuarant. Even when the restuarant manager was on his day off the rest of the team carried on and delivered outstanding service and are a credit to TLH. Stayed in a terrace room again this was of a high standard and spacious. Suggestion as... More

After staying at the Derwent Hotel, TLH, during the Spooky Spectacular weekend, I must just say the entertainments team show on the Friday evening was FANTASTIC!! As a regular to the West End myself, being local to the area, I would have not of questioned this superb team showif I had of been watching this show on a London stage;... More

Stayed again as we have done many other half term holidays. The self catering appartments are great value, but double glazing would help with sound proofing rather than the sash windows which need updating. The minor changes to Arena Games have really improved things. Alberts bar is great value and the Aztec Bistro has a good feel to it. The... More

We are a family of 5 (Children 13, 11 and 1 year old) we had read several of the revues on this page and were looking forward for our vacation. The first impression of the hotel (Victoria) wasn’t good, the hotel is not maintained, outside the paint is falling off, rust etc… Inside the hotel is clean, but I don’t... More

Went as a group for Xmas period, although big tree in reception & in main hall the rest of the hotel seemed really bare and disappointing (decor in bar was a joke!) The food was EXCELLENT and service in the restaurant very good indeed. The entertainment was absolutely awful, a comedian that wasn't funny was about the best of it.... More

fantastic family holiday room and food great, activities for kids endless, entertainments team are brilliant, kb sounds great with children nick b and zoe h fantastic singers. special mention for nick darby BALLROOM BLITZ WHAT A DANCER !!!!!!!!!!!! More