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Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, Exeter EX1 1QF, England
Hotel amenities
Mercure Exeter Southgate Hotel
Ranked #10 of 30 hotels in Exeter
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623 reviews from our community

Traveller rating
    172
    251
    121
    60
    19
See reviews for
Families
102
 
Couples
271
 
Solo
46
 
Business
138
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Helston, United Kingdom
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

From the start our impression was one of clean, luxury surroundings of the lounge area. The room on the third floor was spotlessly clean, with tissues in the bathroom a nice touch. We stayed only overnight, and didn't use the restaurant but everything else was lovely. The parking was gated, which was nice and secure, although £10 per day, but... More

Review collected in partnership with Accorhotels.com

Surrey
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I absolutely loved staying at this hotel and am already planning my return. The location is wonderful; very central but still tranquil, and the decor within is stylish and makes it feel like a special place to stay. Our room was a standard double, and was several cuts above what I'd expected, with lovely furnishings and a big bathroom. The... More

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
20 May 2013

Dear Miss Momiji Many thanks for your review following your recent stay at Mercure Exeter. I'm so glad to hear that you enjoyed cocktails on the terrace in the sunshine. Thank you for your lovely comments regarding the team, I know they will be so pleased to learn how much you appreciated their efforts. Positive feedback is so motivating for... More

Sidmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

The room was comfortable and clean. We upgraded to a superior room which was lovely. Breakfast was lovely although a little pricey at 15.50 a head, we were lucky and were given a voucher to get one breakfast free, so May be worth asking at reception for a voucher. Car park is expensive but then all parking in exeter is... More

Bishops Stortford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013 NEW

This is a comfortable, well-situated hotel with a swimming pool (which we enjoyed) and a gym. The restaurant is also quite good. Our bedroom was quiet and comfortable, with a good shower but no bath. Most guests probably drive here, so it was annoying to discover when we arrived that we would pay £10 per day extra for parking. Mercure... More

Review collected in partnership with Accorhotels.com

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for leaving a review on trip advisor following your recent stay. I am pleased to learn you enjoyed the leisure club, restaurant and bedroom. You comments regarding the car parking have been noted and we will be sure to increase the prominence of the charges on our website - chargable car parking is detailed but I... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 May 2013

The rooms are ok but the state of the health club is really dire. The showers really stink, there's black grime in the tiles and the floors look like they're never cleaned. It feels like this bit of the hotel hasn't had any money spent on it - or elbow grease expended on it - for a very long time.... More

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for your recent review. Our leisure club changing rooms are dated, but are cleaned religiously on a twice daily basis. We have been upgrading the whole hotel on a rolling programme over the last 18 months and these changing rooms are one of the remaining items to tackle. In the last couple of months we have... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 12 May 2013 via mobile

On a whole, the hotel is great. Clean, friendly staff, great leisure facilities and in a great location. My major disappointment is that the room we booked, a superior room, was no bigger or better than any other standard room you could book elsewhere, for much cheaper. Also, £10 for 24hours car parking is way too expensive.

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for your review on Trip Advisor. I am sorry you were diappointed with your stay. Our Superior rooms have air conditioning, complimentary mineral water, walk in showers and complimentary tray charges on room service. I am sorry if they did not meet your expectations, most of our guests value the additional in-room features for the small... More

Sarasota, Florida
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 May 2013

I stayed at the Southgate Last year and again at the end of April this year..I like this hotel and will probably stay there again..The staff are fine and helpful..the evening meals are what one expects in a place such as this.. all fine and dandy one would say..but one would be wrong..This place like other Mercure hotels is suffering... More

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for your review. I'm sorry to learn that you were disappointed with some aspects of your stay. We are normally commended for the selection and variety of hot and cold food buffet and our a la carte breakfast menu offering, so it is particularly disappointing that it was not to your liking. Our continental selection includes... More

Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed 11 May 2013

The hotel was one of the best I have stayed in. Clean, room was better than expected the staff very friendly especially in the dinning room. I would highly recommend this hotel to anyone. The location was as we wanted close to city centre and the Mecure was that but still ad a feeling of being on the outskirts of... More

Review collected in partnership with Accorhotels.com

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for your very positive review following your recent stay. We are so pleased you enjoyed your time with us and foudn the staff so friendly. We hope to welcome you back to Mercure Exeter soon Kind regards Fiona Darde More

Fareham, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2013

We stayed at this hotel for 6 nights during a short break in Exeter. It's location was excellent and we were able to leave the car in the hotel's car park for the entire time as the station was only a 10 min walk away and we made good use of the trains to visit the area. Our room was... More

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Carolyn Many thanks for your review on Trip Advisor following your recent short break at Mercure Exeter Southgate. We are pleased to learn that you have an enjoyable and relaxing break with us. I am glad you found the room comfortable and enjoyed our walk in showers. I will certainly note your comment reference storage of clothes and remind... More

Barnstaple, United Kingdom
1 review
4 of 5 stars Reviewed 8 May 2013

As the title suggests, the hotel has an excellent location, just a short; but very pleasent walk to the centre. The hotel itself is clean, and the staff pleasent too. The decor inside is a little out of keeping with the exterior and the resturant / bar area was a little too posh gypsy for my taste, but hey everyone... More

Review collected in partnership with Accorhotels.com

Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
17 May 2013

Dear Guest Thank you for leaving a review on Trip advisor following your recent stay. I was pleased to learn you found the staff pleasant, hotel clean and well located and the breakfast good. I am sorry you would have preferred a bath in your Privilege room, most of our guests prefer our large walk in showers but we will... More

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Additional Information about Mercure Exeter Southgate Hotel

Also Known As:
Accor Southgate Exeter
Mercure Exeter
Mercure Exeter Southgate Hotel Devon
Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar/Lounge Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Exeter
Price range (per night): INR5,833 - 11,941
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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