I have stayed in this hotel countless times and each time I love it. A beautiful hotel with lots of charms, friendly helpful staff and delicious food. I first stayed when we got married in St Austell and the meal that the hotel organised for us and our guests was out of this world, since then we have stayed lots... More

We stayed at the hotel on a groupon deal and after reading some negative reviews on here we were apprehensive. However, as soon as we entered the hotel we knew we were in for a treat. The lobby was splendid... just like something from an Agatha Christie novel. The staff were very friendly and a real fire was blazing in... More

My partner and I have just returned home from our third visit to the hotel and although we were staying as part of a special deal we were treated the same as always. We love the victorian grandeur of the hotel and were made to feel welcome by all the staff. Reception was very helpful, the dining room staff friendly... More

They staff the staff make a place and after our recent visit to this hotel i can totally agree. They coukdn't do enough for us and the service in the restaurant was attentive and professional. The location and views are breathtaking and our room was well equiped. We only had time for a short break but could have stayed longer. More

Just returned from a short holiday in Newquay and even though it was winter loved it. The hotel was in a great location and my little daughter loved the pool. She spent hours splashing around while her dad and I enjoyed the spa bath. Room was fine with all required items and the view was fabulous. The staff could not... More

I have just returned , from a weekend away at the victoria newquay . Its the worse hotel I have ever stayed in, started ok on arriving early sat in pleasent lounge sandwich was nice . Could not believe room (twin) reminds me of some ones spare room where you keep all your old tellys wardrobes, etc room stank of... More

We stayed here on a groupon 2 night deal. The lobby area and staircase was nice. Reception staff were very nice and friendly.I had a massage, the therapist was friendly and it was really nice treatment. On booking We were advised to upgrade to a sea view room. The room was clean, cosy but quite small. The view of the... More

Our room was clean (except for the toe nailclippings left between the twin beds!!!!) The hotel was ni on empty so was upset that we got such a basic room. The breakfast was very disappointing in comparison to other on par hotels that I have stayed in recently and if you wanted to eat in the advertised La Rochelle restaurant... More

The staff were friendly, the hotel was clean and the communal areas were very nice. The rooms however are tired. The bed was desperately uncomfortable, the en suite was poorly fitted and the extractor fan extracted back into the bedroom!! Breakfast was good but not over-generous and we decided not to eat any other meals there. The location is great,... More