the hotel is very central for chester city centre and the river dee. the staff are mostly from the same italian family and are very friendly and helpful. the rooms are somewhat shabby and in need of updating but are clean and comfortable. we were shown to our rooms by the receptionist. the car park is small but remember you... More

* no sat tv as described * no kettle * dirty * room dirty and dark * carpets dirty bloody horrible hotel that i would'nt use again even given the location More

Can't beat the location within walking distance to everything in town and race course. stayed with a group of 14 on stag party weekend and can't fault it. Lynne was very helpful with making the booking and all went smoothly. rooms are only ok, but lets face it your not here for the hotel! rooms were clean and tidy if... More

Oh how we laughed !!!! and oh how bizarre !!!! Staff from pub opposite told us Roma was managed by PSYCHO's n we should all sleep with one eye open... Am sure receptionist was an Adams family reject.... tho she was very friendly ( if not overly so !!! ) To be highly recommended for a FUN night away.... but... More

Stayed at Hotel Roma in June 2009. Room and bathroom clean although our radiator was stuck on which was a pain as it was really humid that weekend. Although when we reported it to the staff they came and sorted the problem promptly. The cooked breakfast was nice. I was put off when i saw some of the previous reviews... More

We stayed in this hotel as part of a wedding party, the wedding was to be held elsewhere but many of the guests had chosen this hotel as it was near to our location. When we arrived the receptionist sounded dissapointed that more people were going to arrive! We were told where our room was, which was outside at the... More

We have been coming to this Hotel for years on a regular basis for years and have always found the staff very friendly and helpful. (We have regulaily stayed in 4/5* hotels and the staff haven't been as friendly ). The rooms have individual character as it is a very old building. What do people expect for the price which... More

We took the hotel as we did not want to search for a long time in Chester. Further, we stayed there during the Chester Race's and most of the Hotels and B&Bs were presumably fully booked anyway. The positive thing about the hotel is that it is located in the centre of Chester in Lower Bridge Road. The receptionist was... More

Apart from the complete lack of facitlies and general clenlianess that you would expect from a hotel that you are paying £75 a night for the attitude of the receptionist/staff is the worst that I have ever experienced from a hotel let alone in a general customer service point of view - am seriously shocked that this place is still... More