Location - easy to find from Chester (5 miles away) and plenty of free parking in the hotel car park. Reception/check in - we arrived on a cold and rainy day and as we walked in the front door we could feel the lovely warmth of the hotel. The receptionist was friendly and check in was swift and she pointed... More

Very good service, check in and help with additional beds and all minor details all dealt with professionally. Service at reception is excellent. If problems are encountered, however small the staff is very attentive and seemed to really care. Some of the older rooms a little dark and more traditional however the newer section is elegant and contemporary. Pool lovely,... More

We enjoyed the fantastic food service and surroundings of the Grosvenor Pulford at our daughters wedding. Lots of us stayed the night and everything was faultess. From the canapes on arrival to breakfast the next morning we all enjoyed the quality of food and service. The staffwere excellent striking the right balance of great service without being too.in your face.

Recently had lunch in the bar of this hotel and have to say it was nothing special for the far higher than average price paid. Service was prompt and efficient but food was on par with what you would be able to have in most gastro pubs at half the price. Outside seating in the gardens was very appealing if... More

We had absolutely no expectations of this hotel, having chosen it purely out of convenience (being located near to Chester) and having hotel vouchers which were redeemable at a limited number of places. What can I say, we were absolutely bowled over. Staff on reception were friendly, cheerful and enthusiastic. Our room was upgraded when we mentioned we were on... More

After an awful stay at another hotel in Chester we decided to stay here and I am so glad we did. The hotel is lovely throughout, clean & tidy, all the staff were lovely. we did not get to dine in the restaurant but would off if had the chance they are reasonably priced and looked nice. The room we... More

We were guests for a good friends civil ceremony and the hotel was amazing. Such a beautiful building the gardens were gorgeous. We stayed for two nights and overall our stay was perfect. The room was lovely, the bed was so comfortable and I had a wonderful time. The staff were very polite and helpful and the Grosvenor Suite was... More

Just returned from our 2nd visit to the Grosvenor Pulford and wasn't disappointed, everything was perfect. I have so say that I have never stayed at a hotel where the staff are so helpful, reception, bar and restaurant staff and in the spa. Breakfast is great with a good choice of food, both restaurants offer good quality and choices of... More

My husband and I attended our son's civil partnership wedding at the Grosvenor on 4/5/13. We arrived at the hotel the day before staying over the weekend and were really impressed with the level of service that the hotel staff give to its guests. They are very welcoming and warm and nothing was too much trouble for them to ensure... More