I stayed here with my fiance and as it was our anniversary we booked the Sunday Romance Package. I just wanted to thank the staff who were all extremely pleasant and helpful. Our spa day was fantastic, room immaculate and service exceptional. I would definetely recommend this hotel and spa to others. We have already talked about returning very soon.... More

Firstly, I really enjoyed the warmed welcome cookie I was given at check-in! Every member of staff I spoke to was friendly & helpful. My room was nice and clean but I did not enjoy the encrusted dirt on the TV remote control. Other than that there were no problems. Disappointing food options but what I had was fine. The... More

My partner had booked a room and meal for my birthday and we were extremely impressed with our stay. Gorgeous and comfortable room, relaxing luxurious spa and fantastic staff!! We were made to feel so welcome - every member of staff we encountered greeted us with a smile and were so friendly and helpful. Can not praise the customer service... More

Stayed here in June for business, room was very good and spacious. Staff friendly at check in, restaurant was great - will stay here again. Hotel is situated in a nice set of gardens, it is about 30 mins walk from town centre or 5 mins drive. Great night sleep too.

Went here with a amazon local deal. What great staff in the spa & a lovely set up they have here. We went up to the spa cafe for some lunch & the staff were very pleasant & couldn't do enough for you & the food we ate was really nice, it wasn't the cheapest but it was good. When... More

Me and my partner stayed for one night and had a treatment in the spa, it was a very pleasant experience from start to finish. All the staff were friendly, helpful and showed genuine care and consideration. We had stayed around 2 years ago for a similar trip and were so pleased to find that the high standards throughout the... More

This was a lovely hotel with perfect breakfast providing lots of choice,a relaxing spa which would recommend to go in quieter times of the day as well as a great location. We were checked in quickly and giving lots of advice as well as the welcome cookie! Our only issues were our room had some minor faults that spoiled the... More

One there for one night but could not fault the hotel, all the staff were great, friendly and willing to help. The rooms are very clean, quiet and with everything you need. Spa is fantastic, loads of new equipment in the gym. Breakfast was OK, reasonable selection but the best part is your welcome cookie when you arrive, having been... More

Stayed five nights on business. Easy to find from the M53 with generous car park available. Also has easy access into Chester. Starting with the very friendly reception, every employee from housekeeping to the bar to the restaurants were pleasant and helpful. Appreciated the ironing board/iron to freshen my clothes after a 4,600 mile journey. I've learned that's not always... More