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Crowne Plaza Hotel

4.0 of 5
Downing Street, Cambridge CB2 3DT, England
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Ranked #10 of 35 hotels in Cambridge
3.5 of 5 stars 307 Reviews
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307 reviews from our community

What travellers say about this hotel
  • Valet parking(7)
  • Double beds(4)
  • Great location(4)
  • Car park(3)
  • Holiday inn(3)
Traveller rating
    59
    106
    64
    54
    24
Only show reviews for Family (41) | Couples (104) | Business (75)
Date Rating
bournemouthnextyear
Oxfordshire
Contributor
13 reviews
8 helpful votes
3 of 5 stars Reviewed 14 February 2012 NEW

Cambridge is beautiful and a year round destination for sightseeing as well as business travel. I fear therefore that the location of this hotel has left it rather complacent and lazy. The check in and check out experience were both rather bizarre. Checking in should feel sharp and efficient, script-like, but I felt that I was having to dig for... More

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olivier m
Geneva, Switzerland
1 review
1 of 5 stars Reviewed 11 February 2012 NEW

old style hotel, bad smell in the room. the food is terrible like the service. No free wifi For someone who travel a lot this is just a nightmare !! Olivier Mann Geneva - Switzerland More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
13 February 2012

Dear olivier m Thank you for posting your feedback on your stay last year. I would like to apologise most sincerely for any shortfall in service and standards you experienced. I would also like to advise that 2012 will see the continuation of the hotel's refurbishment. Thank you again for your time and feedback. Kind regards Angela Chapman More

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Kate996633
Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

Our office had a function there yesterday (09/02/12). I could not have wished for anything better. There were 44 of our staff altogether and we had a 3 course meal. The food was excellent and good portion sizes. There was not one plate that had food left on it on all 3 courses. The staff were very attentive without being... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
13 February 2012

Dear Kate996633 Thank you very much for posting your feedback. We were delighted to read your comments and pleased that you found the customer service and food to your satisfaction. Thank you for choosing the Crowne Plaza and we hope to be able to welcome you and your colleagues back again before too long. Kind regards Angela Chapman More

iatto
Rome, Italy
Senior Contributor
24 reviews
1 helpful vote
2 of 5 stars Reviewed 8 February 2012 NEW

unfortunately my experience was bad.. as 4 stars hotel I expected much more.. I would like to skip over things that are fine and absolutely normal from an hotel of this level and would like only to list things that I didn'y appreciated. 1) assuming that the hotel is not cheap, you have to add at your arrival: breakfast 15£,... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
10 February 2012

Dear iatto Thank you for posting your feedback on your recent stay here at the Crowne Plaza. On reading your comments, I would like to apologise most sincerely to you for the shortfuall in standards that you experienced. Thank you again for your time and feedback. Kind regards Angela Chapman More

Dublin6Dublin
Dublin
Senior Contributor
24 reviews
7 helpful votes
4 of 5 stars Reviewed 8 February 2012

Stayed here on a number of occasions and while note cheap in comparison to other hotels in the area it's a nice hotel and easily accessible to all parts of Cambridge which is such a beautiful city. The rooms in the hotel are clean and certainly spacious. The bar is nice but perhaps a little open, just to the side... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
10 February 2012

Dear Dublin6Dublin Just to say 'thank you' for taking the time to post your feedback on your recent stay here at the Crowne Plaza. Your comments are noted, appreciated and shared with our team. With thanks again for your time. Kind regards Angela Chapman More

ht2202
Cambridge, United Kingdom
1 review
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I stayed at the Crowne Plaza Cambridge on the 4th of February 2012. I booked over the phone and stated that I wanted to pay cash. They said this was fine. So we check in on the 3rd at around 5pm, upon checking in we had to give one of our cards, so my boyfriend gave his and we were... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
8 February 2012

Dear ht2202 Although you have spoken with Guest Relations and we have had the opportunity to speak on the telephone concerning the pre-authorisation procedure, I wanted to acknowledge your feedback here. Kind regards Angela Chapman More

Carol B
Cambridge, United Kingdom
Senior Reviewer
7 reviews
1 helpful vote
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I loved my stay here, they were so friendly and could not do enough for us, the food and the service was first class More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
2 February 2012

Dear CarolB Thank you very much for taking the time to post your kind comments on the hotel, the food and especially our team. All your comments are truly appreciated and shared with all. With thanks and kind regards Angela Chapman More

Karen7
London, UK
Top Contributor
97 reviews
130 helpful votes
4 of 5 stars Reviewed 30 January 2012

We had a great stay in this hotel for a short break in Cambridge True, as previous reviewers say, it is out-dated but due a refurbishment in 2012 according to their replies to writers on here. Long overdue I think as it is old fashioned, but beautifully clean and well looked after. Probably a response to the Doubletree Hilton opening... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
2 February 2012

Dear Carol7 Many thanks for posting your feedback on your recent stay here at the Crowne Plaza Cambridge. Thank you too for your kind comments on the team and the hotel . We too fully appreciate our location in this great City. With thanks again for your time and feedback. Kind regards Angela Chapman More

PamelaBruce
Sydney
Senior Reviewer
9 reviews
6 helpful votes
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

My husband and I along with a young adult son and my daughter and her partner recently stayed at this hotel. It was our second visit as our daughter has been undertaking a Master's degree at Cambridge University. This time with were over from Australia for the conferring of her degree. I see that another reviewer was there at the... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
30 January 2012

Dear PamelaBruce I know that we have already communicated by e-mail. However, I just a acknowledge your feedback on your stay here on TripAdvisor. Thank you again for your time and congratulations to your daughter on receiving her Master's Degree!. Kind regards Angela Chapman More

shahir M
Toronto, Canada
Contributor
13 reviews
6 helpful votes
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

My son who has just got his Mater's degree from Cambridge University, has booked two rooms at this hotel, one for me and my wife and one for himself to attend his Graduation Ceremony on Jan.21st. Before arriving, I went through the reviews about this hotel and I found some good comments as well as some other nasty ones. With... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
26 January 2012

Dear shahir M Just to say, thank you very much for taking the time to post your feedback on your stay here at the Crowne Plaza Cambridge. Thank you too for your comments about our standards and especially, the service given by our team. It is always pleasing to read when they are complimented. As you mention, 2012 will see... More

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Crowne Plaza Hotel Also Known As

  • Crowne Plaza Cambridge
  • Crowne Plaza Hotel Cambridge
Address: Downing Street, Cambridge CB2 3DT, England

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