Cambridge is beautiful and a year round destination for sightseeing as well as business travel. I fear therefore that the location of this hotel has left it rather complacent and lazy. The check in and check out experience were both rather bizarre. Checking in should feel sharp and efficient, script-like, but I felt that I was having to dig for...
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old style hotel, bad smell in the room. the food is terrible like the service. No free wifi
For someone who travel a lot this is just a nightmare !!
Olivier Mann
Geneva - Switzerland
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Dear olivier m
Thank you for posting your feedback on your stay last year. I would like to apologise most sincerely for any shortfall in service and standards you experienced. I would also like to advise that 2012 will see the continuation of the hotel's refurbishment. Thank you again for your time and feedback. Kind regards Angela Chapman
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Our office had a function there yesterday (09/02/12). I could not have wished for anything better. There were 44 of our staff altogether and we had a 3 course meal. The food was excellent and good portion sizes. There was not one plate that had food left on it on all 3 courses. The staff were very attentive without being...
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Dear Kate996633
Thank you very much for posting your feedback. We were delighted to read your comments and pleased that you found the customer service and food to your satisfaction. Thank you for choosing the Crowne Plaza and we hope to be able to welcome you and your colleagues back again before too long. Kind regards Angela Chapman
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unfortunately my experience was bad.. as 4 stars hotel I expected much more.. I would like to skip over things that are fine and absolutely normal from an hotel of this level and would like only to list things that I didn'y appreciated.
1) assuming that the hotel is not cheap, you have to add at your arrival: breakfast 15£,...
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Dear iatto
Thank you for posting your feedback on your recent stay here at the Crowne Plaza. On reading your comments, I would like to apologise most sincerely to you for the shortfuall in standards that you experienced.
Thank you again for your time and feedback.
Kind regards
Angela Chapman
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Stayed here on a number of occasions and while note cheap in comparison to other hotels in the area it's a nice hotel and easily accessible to all parts of Cambridge which is such a beautiful city. The rooms in the hotel are clean and certainly spacious. The bar is nice but perhaps a little open, just to the side...
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Dear Dublin6Dublin
Just to say 'thank you' for taking the time to post your feedback on your recent stay here at the Crowne Plaza.
Your comments are noted, appreciated and shared with our team.
With thanks again for your time.
Kind regards
Angela Chapman
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I stayed at the Crowne Plaza Cambridge on the 4th of February 2012. I booked over the phone and stated that I wanted to pay cash. They said this was fine. So we check in on the 3rd at around 5pm, upon checking in we had to give one of our cards, so my boyfriend gave his and we were...
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Dear ht2202
Although you have spoken with Guest Relations and we have had the opportunity to speak on the telephone concerning the pre-authorisation procedure, I wanted to acknowledge your feedback here.
Kind regards
Angela Chapman
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I loved my stay here, they were so friendly and could not do enough for us, the food and the service was first class
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Dear CarolB
Thank you very much for taking the time to post your kind comments on the hotel, the food and especially our team. All your comments are truly appreciated and shared with all.
With thanks and kind regards
Angela Chapman
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We had a great stay in this hotel for a short break in Cambridge
True, as previous reviewers say, it is out-dated but due a refurbishment in 2012 according to their replies to writers on here. Long overdue I think as it is old fashioned, but beautifully clean and well looked after. Probably a response to the Doubletree Hilton opening...
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Dear Carol7
Many thanks for posting your feedback on your recent stay here at the Crowne Plaza Cambridge.
Thank you too for your kind comments on the team and the hotel . We too fully appreciate our location in this great City.
With thanks again for your time and feedback.
Kind regards
Angela Chapman
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My husband and I along with a young adult son and my daughter and her partner recently stayed at this hotel. It was our second visit as our daughter has been undertaking a Master's degree at Cambridge University. This time with were over from Australia for the conferring of her degree. I see that another reviewer was there at the...
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Reviewed 29 September 2010
Dear PamelaBruce
I know that we have already communicated by e-mail. However, I just a acknowledge your feedback on your stay here on TripAdvisor.
Thank you again for your time and congratulations to your daughter on receiving her Master's Degree!.
Kind regards
Angela Chapman
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My son who has just got his Mater's degree from Cambridge University, has booked two rooms at this hotel, one for me and my wife and one for himself to attend his Graduation Ceremony on Jan.21st.
Before arriving, I went through the reviews about this hotel and I found some good comments as well as some other nasty ones. With...
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Dear shahir M
Just to say, thank you very much for taking the time to post your feedback on your stay here at the Crowne Plaza Cambridge.
Thank you too for your comments about our standards and especially, the service given by our team. It is always pleasing to read when they are complimented.
As you mention, 2012 will see...
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