When checking into a hotel a smile and a "can I help you?" is standard but not with this hotel. Unfriendly and unhelpful staff who seem to have a problem with the concept of customer service/manners. Maybe they just have a problems with customers! The rooms are tired and need fresh wall paper or paint to cover up the obvious... More

For the rate I paid as an advance booking I thought this hotel good value the room was very large with everything you would expect in a more expensive hotel in fact it was really like an american motel there is also a gym which i didn't use included. on the down side I think £10 for continental breakfast was... More

Stayed here overnight with work and had a lovely quiet room on the top floor. Whilst the decor was tired and the TV very old with no remote the room served its purpose for a chill out and good nights sleep. After a combat class at the adjoining gym which was free, I ordered an omlette to the room which... More

I have stayed in many Hoilday Inns and I have to say that this is the very worst hotel that I have have ever had the miss fortune to stay in. The rooms are very tired and in need of decorating. The bar/ restaurant is very small and not the nicest of places that i would want to eat. I... More

the hotel its self is very nice and the staff seem very happy and helpful! I thought that the hotel could use a little updating but overall its very homely and i enjoyed my stay alot! I bumped into the cleaning staff who greeted me with a very nice good morning and had a wonderful breakfast with the resturant staff... More

We decided to stay here because of its location close to a function we were attending. Having so enjoyed the Holiday Inn at Stansted Airport the night before (see my review), we were looking forward to a comfortable stay. This hotel just needs a good & thorough make-over. I can confirm what one of your other reviewers said about the... More

This is one of the best hotels i have stayed in for at least two years, I have never met a group of staff that tries so hard to make your stay welcome and totally comfortable, from the receptionist who greeted me on arrival to the hotel manager who was also on reception at the time, the hotel is small... More

We wouldn't stay here again. Rooms seemed clean but on closer inspection there were cobwebs in the corners. The hot water only supplied 1 bath!!! Two members of staff seemed to be doing everything. Restaurant tiny and very limited selection and one dessert option. No food before 5pm and only one variety of flavour crisps. To finish our stay we... More

Good Points: Breakfast served quickly Room clean and a fair size Check in good Bad Points: Hardly any hot water as it looks like the rooms have their own very small water tank, so have a quick shower or your partner will get the cold one! No lunches are served or daytime snacks Very limited evening menu which was way... More