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Redwood Hotel & Country Club

4.0 of 5
Beggar Bush Lane, Failand, Bristol BS8 3TG, England (Formerly Brook Redwood Hotel )
Hotel amenities
Redwood Hotel & Country Club
Ranked #49 of 93 hotels in Bristol
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272 reviews from our community

Traveller rating
    41
    72
    69
    53
    37
See reviews for
Families
36
 
Couples
100
 
Solo
20
 
Business
56
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Leeds, United Kingdom
1 review
2 of 5 stars Reviewed 22 May 2013 NEW

In a tragic miscalculation, based upon the alleged Gym and swim faciilites, I booked for 2 days in Redwood Manor. Check-in was smooth, the room was via a tortuos corridor, and I was awarded the 1st room by the doors for my 2 nights. It was never going to be quiet, as all the floors moved and squeek. Given that... More

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Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 22 May 2013 NEW

We stayed at the Redwood in May 2013. Groupon voucher included use of 'leisure facilities' but as others have said in several other reviews, the pool was cold and in real need of refurbishment (looked really tired and dated) with a sign explaining that because it contained 'fresh water' i.e. not chlorinated, it had to be at that temperature (i.e.... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW via mobile

Very tired property looks more like a secondary school. The rooms are like staying at Grandmas as a child. Numerous customers complaining about how long food is taking to arrive. Menu very restrictive. Overall for somewhere just to put your head I recommend staying in a near by premier inn!!!

Was this review helpful? Yes 1
Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
22 May 2013

Thank you for your recent review. I have spoken to all the Heads of department regarding your comments and taken the relevant action. However from your comments you at no point brought your concerns to either myself or my managers on duty who are on hand to deal with all guest issues. We at no point were given an opportunity... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 20 May 2013 NEW via mobile

We had a groupon voucher, As we arrived the venue was extremely dated and in need of some attention. We were shown to a table right out of the way in a corner (possibly because we had a 2 yr old with us?) it was dark and dingy, the afternoon tea was very disappointing, a few basic sandwiches with one... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
22 May 2013

Thank you for your recent review. After a discussion with the Food and Beverage Manager who was on duty during your visit, at no given point were your concerns brought her attention if they had we would have had an opportunity to rectify your concerns The Restaurant is light and airy as it forms the part of the original Summerhouse... More

1 review
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

The Hotel is not perfect but no hotel is and it makes me chuckle and wonder beyond belief if people who give the bad reviews on Trip Advisor in General are capable of living life , oh how I would love to inspect their homes, they rarely mention the postive it's a bustling place and the sheer numbers who use... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
22 May 2013

Thank you for your kind comments regarding your recent stay with us. I have sent this review onto to all departments concerned with making your stay with us comfortable and friendly. All the Redwood team have a Can do approach to all our guests. I would like to take the opportunity to thank you for your custom and look forward... More

Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW

My wife and I used a groupon voucher for an overnight stay here, voucher value was £180!!!. £180 for a room here was well overpriced, the room was very tired and in need of a good update and tidy up, the doors swipe key didnt and was opened by a member of the cleaning staff. It seemed as though 99%... More

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2013 NEW via mobile

we stayed for one night as we had a late flight back from Madeira this was booked through Holiday Extras who certainly didn't do their homework on this hotel! When we arrived we had to carry our cases along corridors and up flights of stairs as their is no lift. The rooms had a very musty smell to them and... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
22 May 2013

Thank you for taking the time to review your stay with us. I am sure you will appreciate that it is always easier to address problems as they arise. Reviewing the DM log there is no entry of your concerns during your stay with us. However i will discuss the points raised with all heads of Departments. Once again thank... More

Colchester, United Kingdom
1 review
2 of 5 stars Reviewed 17 May 2013

I stayed here for one night on business, as the meeting i was speaking at was here the next day, I thought I would use it. In hindsight, i should have made an effort and looked elsewhere! The staff are all pleasant enough, but the hotel is tired and not very clean. I was in a groundfloor wing and there... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
18 May 2013

I have spoken to all the Heads of department regarding your comments and taken the relevant action. However from your comments you at no point did you bring them to our attention. Myself and my Managed team are on hand deal with all guest concerns. We at no point were given an opportunity to rectify them. Once again thank you... More

Auckland Region, New Zealand
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 14 May 2013

Was booked in by a customer i was visiting. In Countryside near Bristol. OK public areas but the whole place feels like it is in a 3rd life. Looks like it may have been a boarding school, old age home, ??? and is now a hotel. Restaurant was OK. Service efficient. Left feeling as if I had visited an old... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
16 May 2013

Thank you for your recent review,with regards to the of the hotel, the oldest part of the building (the restaurant) formed the Summer House of Ashton Court Estate 1896. This was sold to become a Country Club, which is when the leisure side of the building was added. The property was then sold again, which is when the accommodation block... More

Southall, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 14 May 2013

I bought 2 vouchers from wowcher. Stayed with my husband and gifted the other one to my sister. We reached there to check in and we were told that the rooms weren't ready. Waited 40min to check in and still had to wait in a queue has the receptionist was alone, heard him ask for help but no one come....... More

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Mark W, General Manager at Redwood Hotel & Country Club, responded to this review
18 May 2013

Thank you for taking the time to review your recent stay. I would be grateful if you could contact me at the hotel in order to discuss your concerns during your stay My direct dial is 01275-395819 Kind Regards Mark White More

 
 
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Additional Information about Redwood Hotel & Country Club

Also Known As:
Brook Redwood Hotel And Country Club
Redwood Hotel Country
Address: Beggar Bush Lane, Failand, Bristol BS8 3TG, England (Formerly Brook Redwood Hotel )
Region: United Kingdom > England > Bristol
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#13 Luxury Hotels in Bristol
Price range (per night): ₹ 4,054 - 9,053
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
On the edge of Bristol in 16 acres of woodland and countryside, the Brook Redwood Hotel and Country Club features a 130-seat cinema, 3 swimming pools and ample free parking. The rooms have flat-screen TVs and free Wi-Fi. Brook Redwood Hotel has 1 indoor pool and 2 outdoor pools. There is also a sauna and steam room, along with 5 tennis courts and 7 squash courts. Hotel Rooms: 112. ... more   less 
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Redwood Hotel & Country Club
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