We stayed here Oct. 29th not checking in until 10;00 pm. We stayed only 11 hours so didn't use any facilities other than the room. However, we were greeted with, " Your reservation on-line is only good with a CAA card. Since you don't have one we require an additional $15.00" There is no complimentary breakfast!" This was NOT clear...
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Hello,
When reservations are made online, there are several different options to choose rates from. If a rate from the CAA/AMA section is chosen by error or otherwise, we can not honour the rate without a valid CAA/AMA card presented at check in.
We do not currently have a complimentary breakfast for our guests, however we are working on offering...
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There are two buildings that make up this hotel -- I stayed in the more remote building. It was unmanned and in order to get any necessities (toiletries, coffee), you needed to walk or drive over to the other building and required to bring your key card, which was sometimes difficult when your hands are full. This was a minor...
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Hello,
I would like to apologize for the inconvenience you experienced during your stay here.
As for the amenities in the room not being replenished on a daily basis, this issue has been addressed with our Housekeeping staff so that it does not happen again.
To address the issue about your early check out, I would like to speak with...
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I stayed here for the Death Race Weekend - the biggest annual event in the region each year. Despite having jacked up their rates, the hotel was completely focussed on having allegedly lost some towels and bedding during the previous year so were not willing to provide our family with a pillow or blanket for my four year old to...
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Hello,
First of all, I would like to apologize for your recent stay. In no way was our staff coached to behave this way and it has been addressed. Our Hotel strives to ensure every guest enjoys every aspect of their stay with us. We appreciate all feedback we receive as it only helps us improve.
I understand that you...
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This hotel feels a bit old, nothing you can put your finger on but my room had a funny smell and the air conditioner was extremely loud. Not sure why but my room was extremely hot even though it was only about 15 degrees (celsius) outside. Lots of noise from the hallways and from upstairs- no soundproofing!! I was overcharged...
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Hello,
I would like to thank you for your feedback as it will help us improve our Hotel. I apologize for the inconvenience you experienced during your stay.
We hope to see you again!
Thank You,
Andrea McEwen
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This is a great place t stay while in Grande Cache. The choices are limited there and this is the best one. The things that could make it better are wireless internet and better pillows. Three of three of us didn't have a good sleep. We think it might have been because the pillows are too large and hard. I...
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I was very pleasantly surprised to discover that this is the best Best Western I have ever stayed at. This hotel has many elements of a 4-star hotel. This hotel is brand new and by far the nicest place to stay in town. I upgraded to a suite which was in a section of the hotel opened at the end...
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