At check-in time, the employee told us that there was an error with our booking on Hotels.com, because it was written only one guest instead of two. I asked to make sure that there would be no change in room fee, and the employee answered that there would not be any extra charge. However, at check-out time, they announced us...
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This hotel is fairly new and well maintained. Tucked away in a quiet area close to the casino. It is clean and the staff is friendly. The rooms are spacious, beds comfortable. The breakfast is excellent.
Cet établissement est récent et bien maintenu. Dans un petit quartier non loin du casino. Hotel est propre, les chambres spacieuses, les lits comfortables....
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This hotel was excellent. Warm, welcoming staff, a shining facility, large beautiful rooms. They even include breakfast. It seems a bit out of the way in Gatineau but is really only ten minutes away from downtown Ottawa. We will definitely return.
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Thank you very much for taking the time to post your comments. I'm happy you enjoyed your stay with us and I always share your comments your the staff, they really appreciate them!
Thanky you again and we look foarward to welcoming you again,
Have a great day,
Kristine Landry
Director, Room Division
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One night stay, May 4, 2012. We were very satisfied. Wonderful reception and the best part ? Check-in is 4:00 p.m. but I had asked for an early arrival (needed some afternoon sleep before a concert) and they had the room ready for me at 1:00 p.m. at NO EXTRA fee. (Take note that they CANNOT guaranteee the early arrival...
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Thank you for posting your comments and sharing your expirience, I'm sure it will help other travelers in making their decision to visit our hotel. Our location, near the highway and in front of the casino, next to shoping, is one of our assest.
Thank you again and we look forward to welcoming you again to our region,
Happy travels,...
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This was a spur of the moment booking as we wanted something close to Casino Lac-Leamy. The Ramada is an easy five minute walk to the casino but otherwise there's not much to do, eat or see in the area.
By chance we got an end room which was a little larger than the regular rooms. It was almost equal...
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Let me of course thank you for taking the time to post your comments. It's always a pleasure for me to read, and get feedback. I always print them out for my staff. I'm glad you enjoyed your stay with us and look forward to welcoming you again,
Have a great day,
Krisitne Landry
Director, Room Division
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The hotel has nice, spacious rooms but the doors are not sound-proofed and the hotel guests were noisy. The hotel is well located being a very short walk from the Casino Lac Leamy and a short drive/taxi ride to downtown Ottawa. The rooms have been recently remodeled and are large with gas fireplaces and a comfortable bed. The room and...
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Thank you for posting your comment and I'm happy your enjoyed our spacious rooms. I'm sorry to hear you did not have a rest full night, unfortunately we have no control on the level of noise our guest make while circulating in the corridors, we have employees making rounds during the night but they can't be everywhere at the same...
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I would have made this hotel excellent but there seam to be a miscommunication problem at this hotel. Please make sure that one hand knows what the other hand does. Check your reservation.
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Thank you so much for the great rating you gave us we really appeciate it, I would welcome the chace to speak to you offline by calling my office through the direct hotel line at 1-800-296-9046 to futher dicuss your concerns about our communication process.
Thank you again,
Kristine Landry
Director, Room Division
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I can't say enough great things about this hotel! Staff was wonderfully pleasant and helpful (seeing we speak English and they are native French speakers, they tried hard to translate). The room was spacious and VERY clean. I am absolutely manic about cleanliness in hotel rooms, and I had zero complaints after checking every corner for 30 minutes. Nice big...
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Thank you soo much for your wondeful comments, I'm happy to hear you enjoyed your stay with us. I will pass them on to my staff. I'm will also see with the executif housekeeper concerning your DND sign, the cleaning staff are not suppose to enter a room if the sign in on the door. Again thank you for taking...
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Why stay at the Hotel d' Lac Leamy when the Ramada is a short walk (or free shuttle) away? This is a fantastic hotel with a wonderful restaurant on the lower level.
Rooms are clean, fresh and nicely appointed. We stayed in one of the loft style rooms on the 3rd floor and it was fantastic. King bed downstairs with...
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This hotel has everything you need as modern traveller.
Their fast internet is great and keep you well in touch with your business and social platforms.
The breakfast is basic, but does the job!
The Front Office staff is great, but strict. Being a returning guests, blocking the room key while indicated that we will be checking out late, is...
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Thank you for taking the time to post your comments, we are happy you enjoyed your stay. The key system is design to deactivate the keys automaticly at noon if you asked for late check we should have reprogammed your keys at the desk I'm sorry for the inconvience. Hope to welcome you again,
Have a great day,
Kristine Landry...
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