This is a nice hotel, a bit out of the way if you do not know the city, the staff will make your stay comfortable. The lounge is great and they food is ok for a mid level hotel. My only concern is the social hall is outside so you must dress warm or freeze getting to the hall. It...
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My first piece of advice is to not let the exterior floor you, once you get out of your vehicle and inside, you will be pleasantly surprised. The staff was amazing, Susan at the front as well as any of the others we dealt with were all cheerful, helpful and seemed to enjoy their jobs. I noticed that an effort...
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Dear Tabatha,
It was an absolute pleasure to meet you and to serve you!
Thank you so much for your positive comments regarding the front desk staff,
I think they are amazing too. Positive people with a positive attitude!
I appreciate you mentioning the cleanliness of the rooms, our Head of Housekeeping
was delighted. She loves to clean and it...
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Took a weekend trip down south and we decided to stay here because usually Best Western's are great. We arrived and asked what time the hot tub was open until only to find out it was closed for some sort of maintenance, it would have been nice if they told us this when we booked a few days before. We...
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Dear Valued Guest,
I am truly sorry that you were disappointed with your stay.
I too am disappointed that we were not given an opportunity to turn this
around, there is no doubt in my mind that we could have turned
this into an enjoyable experience for you.
It seems you were not happy with the configuration of the suite...
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Check in was a breeze even without a reservation. Very helpful staff. Had an issue with the TV at 11 pm, called the front desk and someone was up within 5-10 minutes, fixed it right away, just a loose connection. Comfortable beds. We choose this place because the current reviews looked good and the responses from the manager to the...
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Dear Valud Guest,
Thank you so much for your positive comments regarding the Best Western Regency
Inn Airdrie! I greatly appreciate you taking the time to mention the helpfulness of the front desk!
Each front desk agent has been hired and trained by me personally, I have high expectations for them and they continually rise to the challenge. I'm proud...
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if swiming poll is not important, this hotel is excelent.
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Dear Valued Guest,
Thank you so much for your positive review!
I think our hotel is excellent as well, we work hard and
when a guest takes notice it is always appreciated!
I can honestly say that I have never in my career worked with a
finer group of people, just an awesome team that make it a
pleasure to...
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I stayed at the Regency Inn while on a business trip to the area, and was pleasantly surprised by everything it had to offer. I'm usually very finicky when it comes to hotels as I love the comfort of my own bed, but I had no problems feeling comfortable in the rooms, which were surprisingly roomy, and the staff were...
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Dear Valued Guest,
I am delighted we were able to "pleasantly surprise" you
with all we have to offer during your stay at the
Best Western Regency Inn Airdrie!
We have been receiving positive feedback on a daily basis
regarding the comfort of our new, top of the line beds.
I'm pleased you enjoyed our complimentary hot breakfast
which is...
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Excellent location to Calgary, Calgary Airport, but just far enough away so that the stay was peaceful. Very attentive staff, excellent restaurant on premise, thoroughly enjoyable stay.
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I have thanked this guest in person as he has since become a regular guest
and is currently staying with us. He was kind enough to pick up a wristband
for me so I can see the Royal couple in Calgary tomorrow! Thank You!
An absolute pleasure to have him back!
Susan Baars
Front Office Manager
Best Western Regency Inn...
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Overall a quality stay at a reasonable price. Some nice updates done to the hotel. Staff were friendly but could use some more training on how to deal with guest complaints. I heard some guests complain about a few things and the staff seemed like they were ignoring the problem but then again I dont know the background of the...
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Dear Valued Guest,
Thank you for your positive comments regarding the price and
quality of the Best Western Regency Inn!
I appreciate you mentioning the updates we have made to the hotel
(our two best updates would be our brand new beds and pillows in every
room, I have been geting rave reviews about the comfort of our beds and...
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I booked a priceline hotel in Calgary and this was the hotel I got with my bid. Beware that hotel is a L shaped hotel where the wing is nothing more than a motel setting style.Maybe because was a priceline they gave us that room ,that wing seemed to be quite occupied.
The rooms are clean but the walls are...
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Dear Valued Guest,
Thank you for taking the time to review the Best Western
Regency Inn! I appreciate you mentioning how clean
our rooms are. Our Housekeeping staff is fantastic (they
have recently received an Outstanding Housekeeping Award)
and it is truly a privilege to work with them.
I can assure you that booking through Priceline has no effect
on...
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This will be my first online review every! That how much I was impressed with this hotel.
First I would say they really need to update their pictures the hotel does not look like anything in the pictures. Flat screen tvs never seen this in a hotel and very clean. What blew me away was the service. We were going...
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