Stayed for business trip. Clean well kept lobby and breakfast area. Pool and exercise area well maintained. Front desk help was terrible in evening but good in morning. Had to ask several times for complimentary popcorn that was supposed to be available. Doors automatically disabled on check out morning. If you go down for breakfast you need to get your...
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Super 8 Brooks Hotel, Brooks
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Super 8 Brooks
115 15th Avenue, Brooks, Alberta T1R 0V5, Canada
Hotel amenities
Professional photos
4 traveller photos
Calgary, Canada
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
21 May 2012
Thank you for taking the time out of your schedule to complete a trip advisor review for our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in...
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Calgary, Alberta, Canada
1 review
Jennifer and her team were wonderful hosts to the Alberta Ballet when we stayed in Brooks.
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
23 May 2012
Thank you so much for your wonderful commets Blair. It was a pleasure to host Alberta ballet. Anytime you and your team are back in Brooks we would love to see you again.
Thank you agagin Blair!!!!
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Edmonton, Canada
1 review
I use to stay at The Super 8 and everyone seemed miserable, well I went back last month and WOW the staff there are amazing. Everyone was happy and chipper and just made me feel a home. Well I have to thank the new manager, I was told her name was Jennifer. Didnt get to meet her but she has...
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1 review
We were staying in brooks for my sons hockey tournament feb 4. We had to drive into brooks early Saturday morning so we were all quite tired. We got out room keys in the morning and were told that check-in was after 3 which was fine since they had a game at that time. We arrived back at the hotel...
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
1 March 2012
On behalf of myself and the staff here at the Brooks Super 8 I would like to extend our apologies for your disappointing stay. I am terribly sorry for the breakdown in communication between the two departments, we do try to have rooms all complete before check in time but sometimes due to unexpected circumctances this does not happen. We...
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calgary alberta
Senior Reviewer
Stayed here one Sat night. Unfortunately they lost our reservation, but once I produced confirmation #, they gave us an upgrade room with 2 doubles and a pullout sofa. Had poor sleep due to sleeping in small bed with husband but kids happy they each got their own bed. Breakfast area is small and was packed with young families, no...
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
26 January 2012
We would like to thank you for your response and would like to offer our apologies that your reservation was not located immediately; we will pass on your comments to our head office in reguards to the size of our breakfast area especially on busy weekends. Once again thank you for pointing this out to us.
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okotoks
2 reviews
2
people found this review helpful
I booked this hotel for our 6 year old's hockey team for a tournament that was happening in town.
I booked 17 rooms for 2 nights each plus the conference room for the saturday night for a pizza party for the kids.
Upon my booking I requested an email confirmation as the tournament was to be held in January and...
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Br00ksSuper8_, Manager at Super 8 Brooks, responded to this review
26 January 2012
I would like to thank you for your reponse and let you know that I will be using this as both a learning and training tool. As we discussed when we spoke on the phone it was not my intention to make your team feel unwelcome in any way; I am terribly sorry for your experience and hope that you...
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Okotoks, Canada
1 review
Our family stayed at the Super 8 in December 2011 while attending a funeral. I booked our room via phone - was only looking for a standard 2 queen room and the girl on the phone upgraded us to the family suite to make our stay more comfortable (she didn't know the purpose of our trip at this point). When...
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
26 January 2012
We here at the Brooks Super 8 would like to thank you for your review and are glad that you enjoyed your stay even though the circumstances were not the best. Should your travels bring you back this way we will be glad to see you again.
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Calgary, Alberta
Senior Contributor
1
person found this review helpful
Stayed here one night to attend a sports tournament with husband and two kids. Pool was freezing but the kids enjoyed the waterslide and hot tub. Room and beds were comfy though we could hear the highway on occasion. Not sure if we got a pet-friendly room but there was definitely dog hair or something on our bed sheets and...
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
8 December 2011
We are very sorry that your experience was not what it should have been. We regret that the breakfast was limited. Due to the stat the truck was a day late and we again regret this and hope that you will give us another chance to show you just what our property has to offer.
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Calgary, Canada
1 review
Had a wonderful room with a very very comfortable bed and a huge shower. I really like having access through a rear door.
Staff were wonderful. Thanks.
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
20 October 2011
The staff and management would like to thank you for your wonderful comments about our hotel and we are very glad that you enjoyed your stay with us. We look forward to your next visit.
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Emmaus, Pennsylvania
Top Contributor
This was a nice sized, pet-friendly room with comfortable beds in a quiet area.
My only complaint was that even though I had pre-paid for the room a month in advance, the front desk, which was very busy when we checked in, had no record of this, and asked my to pay again. I did so, and waited to receive...
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Br00ksSuper8_, General Manager at Super 8 Brooks, responded to this review
20 October 2011
I am very glad that you enjoyed your stay with us and that we had everything taken care of for you when you verified everything. The staff and I would like to thank you for you review and look forward to seeing you at the hotel again.
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Additional Information about Super 8 Brooks
115 15th Avenue, Brooks, Alberta T1R 0V5, Canada
Price range (per night):*
INR6,075 - 8,137
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