Upon being checked in to a room smelling of damp carpet we did wonder about our choice of hotel. Front desk happily moved us to a different room which was quite comfortable and tidy. A bit of a drawback was being on the highway side of the hotel the traffic was noisey although this did drop - best to ask...
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I was at the Days Inn for the weekend. I was really looking forward to staying in the hotel. First off the pool and hot tub were closed due to various reasons, the pool was being painted, and the hot tub was being worked on for maintenance. I had checked the website the day before we left and their was...
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We walked into the hotel and it smelled like natural gas in the lobby, I had made my reservation online from their website and held it with a Discover card however they dont accept Discover to pay for the room. Thank goodness I had another credit card. There was no heat in the hotel and they did offer a small...
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Dear Idaho_Coyote,
I would like to a moment and address your concerns that you had during your stay at the Days Inn, Cranbrook BC. Unfortunately, if you book on line through the Days Inn web site they will take your Discover Card for the reservation however we in Canada do not accept the Discover Card. I would like to apologise...
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I happened to get a really reasonable rate online, which is one of the reasons I stayed here. Was on the 3rd floor which was street side, so, yes, a bit noisy. Breakfast was ok...pre-made omelet looking things, frozen french toast that you put in the toaster. Location is convenient to other restaurants and convenience stores. Wifi is limited and...
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Thank you for taking a moment to share your experience. It is greatly appreciated when we receive input from our guests, as this assists with any concerns or requirements that specific to your stay, we do our best to offer "best value for your dollar" and it's great when folks post a review. We hope to see you again soon.
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We requested a king room, and we were assigned one on the 3rd floor (there seems to be an unused 4th floor, lights in the stairwell are out from the 3rd to the 4th). Unfortunately, all the king rooms face the very noisy main drag. We requested a change and settled for a queen room on the quieter side of...
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Thank you for taking a moment to share your experience. It is greatly appreciated when we receive input from our guests, as this assists with any concerns or requirements that are specific to your stay, we do our best to offer "best value for your dollar" and it's great when folks post a review. We hope to see you again...
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We stayed here for one night on our way back to Alberta. The room was spacious & clean & had a microwave, fridge, & coffee pot. Free wi-fi. The hot complimentary breakfast was one of the best we have had. The front desk staff were friendly & helpful.
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We can't thank you enough for the comments about your recent stay with us at the Days Inn Cranbrook. We appreciate all feedback from our guests - but when it complements our amenities including our Breakfast and our staff, it's that much better - we will be sure to pass on to all staff. Thank you again and we look...
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The Day's Inn Cranbrook was impressive upon entry with a beautiful lobby, friendly desk staff and location.
The room, smoking king, was a might small but comfortable. Bed was just right, lots of pillows, central air, nice bathroom.
The pool is outdoors but the hot tub is indoor.
Our one complaint was the inaccessabity for wheelchairs. The outdoor pool could...
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Dear Explorer 063
Thank you for sharing your experience. You're quite right about our handicap facilities and easy accessibility to certain parts of the Hotel. Reading feed-back here, for example and listening our guests is the sole driver behind everything we do in this respect. That said, we're now looking closer at what guests expect, and suggest, to improve our...
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Stayed here during a baseball tournament. The room was small but clean. The sheets did not fit the mattress very well, I woke up on a bare mattress 2 mornings. The biggest complaint with this hotel was the lack of hot water. The first and second floors had no hot water. We were told they were doing laundry all night...
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I would like to thank you for your comments regarding our hotel and for bringing it to our attention, I would like to apologize personally for any inconvenience that may have been caused, and we are addressing the appropriate departments. We are committed to ensuring a positive guest experience and will strive to ensure this will not happen again to...
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My family is pretty easy to please and don't complain but Wow had to tell this story. Had a reservation for 1 night to break up the long drive back home from holidays, as we parked and grabbed our suitcases another guest that was walking in at the same time said they have not had hot water for 4 days....
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We thank you for your candid, fair and balanced review and we do appreciate feed-back from all of our guests, at this time we would like to apologize to you and your family for the bad experience you encountered, and agree we should have worked a little harder and provided you a prompt and satisfying solution & service. Feedback such...
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Air con broken, pool cloudy, no hot water in sink, budget breakfast yet promises of "let us make your stay amazing". They can't with the resources they are given. Lacking in big city glamour or small town charm. Just sad really.
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Thank you for your review and comments, I will be sure to look into your concerns as we pride ourselves with offering our guests with a positive guest experience and apologize in this case as we did not meet with your approval, We would like the opportunity to better serve you in the future and hope that you will give...
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