the staff is excellent and the establishment is grand, no pun intended. highly recommended for fun party atmosphere or a quite stay....just stay away from the back bar. More

I and a friend checked into 2 single rooms. Both of our room heaters did not work! We had to relocate to other rooms. Then I was told that I would have to move to another room because the room that I was relocated to was only available for 2 nights (I need a third). After skiing at Whitewater the... More

The room was inexpensive ($53 all in), and the bathtub/shower looked pretty new - the bathroom was the cleanest part of the room. There was no phone (not a big deal), and no remote for the 12-13" TV. The carpet was very dirty and stained and looked like it had not been vacuumed. The rug around the (noisy) heating radiator... More

The bar and restaurant gave me high hopes for the rooms at the New Grand, but I was quickly disappointed. The facelift that has begun downstairs needs to migrate upstairs where the rooms are ancient and sterile. I understand the hotel is old, but give the poor gal some jazz. She just needs a splash of paint and someone who... More

The reception was warm and welcoming and the in-house meals great! But there was poor lighting in my room, so that I couldn't read. The radiator in my room didn't work and maybe that was a blessing because I was warm enough without it...but to allow a work crew to do maintenance on the roof with compressors (night of Dec.... More

The New Grand Hotel is well located in Nelson ... walking distance to everything. We stayed here for 5 days during the BC Seniors' Games. The room was basic ... but clean. The staff was very friendly and helpful. More

We stayed overnight on a trip to Nelson. The hotel is clean and in the center of town. It's nothing fancy but the rooms are clean and staff is friendly and helpful. We love the town of Nelson. The people are fantastic, friendly and you can find organic food everywhere. It is one of our favorite BC towns. More

Great stay. Staff was very friendly. Our room was simple, clean and comfortable. Great value and our dog was welcome. The ajoining lounge and restaurant were excellent. I will stay here again! More

Clean rooms ,budget travel,superb restaurant , food and service was very good,we could take our mountainbikes to room with no problem,great town and people. More