Stayed at this hotel for one night during March break, booking the room based on it's #1 rating with Trip Adviser, and the fact that management often replied to reviews, suggesting to me they actually cared what people thought ! Our room was very clean, and fresh smelling, while the fridge and microwave were welcome additions in our room. During...
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Thank you so much for taking the time to share your experience with us. Yes, we do sincerely care about everyone of our guests and getting feedback is essential for us to know what people enjoyed or where we need to improve. We have a wonderful team but we are always learning and growing. Thank you so much for your...
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For $130/night, this is nothing special. My room was clean, but a bit tired in decor. What's worse, there's no continental breakfast included. Why not? They do have a small kitchenette near the lobby, and I'm sure the basics (toast, fruit, cereal, juice) could be made available.
I'm underwhelmed.
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Thank you for your comments. We do offer breakfast coupons - in fact we have increased the value to $5 to provide a nice hot breakfast at a nearby restaurant. These coupons are available on all our regular rates. Unfortunately we can not serve breakfast in our hotel due to some issues with the land purchase, but we've also added...
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We stayed at the Comfort Inn for one night in Feb 2012. This was a stopover night for us on our way to other places in Ontario. Our room was very clean and well maintained and although small it is a motel not a resort and therefore was exactly what we expected. The staff were very very friendly and gave...
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What a pleasure to have you as our guest - all the way from Australia! Thank you for review. Yes we are a little select hotel overlooking the Ottawa River and while we may not have the 'bells & whistles' of a resort, we love working with people and I believe it shows with our guests. Thank you for touring...
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My husband and I stayed here for 3 nights in Jan 2012, and I must say I am so glad we did.
We had a family emergency that brought us to Pembroke and we were arriving late at the hotel and I must say from the moment we arrived till we left the staff could not have been more accommodating...
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Thank you very much for your posting. Yes we do offer compassion rates for medical emergencies, visitation of the sick or elderly and funerals. Occasions such as these can be unsettling and our team is very sensitive to our guest’s needs. We also appreciate all your compliments on our hotel. Our housekeeping team is excellent. We are very proud to...
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Marilyn has a team of dedicated employees that work very hard to make you happy and to enjoy your visit.
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Reviewed 3 August 2011
Your comments are sincerely appreciated. We do have a terrific team who are guest focused. Thank you for your loyalty and your comments.
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I could not believe the smell of the room we got. It was unbreathable, I do think it damaged my health. The girl at the desk could not "find" another room--even though the room we got was not the one we reserved online. I noticed some of the rooms were renovated but the one we got was tiny and stale....
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Thank you for making us aware of this situation. Our cleaning supplies are from a very reputable commercial company. Usually the comment is how fresh and clean our rooms smell so we are surprised by your comment. We will definately review this with our Quality Assurance Manager to ensure our rooms continue to remain fresh smelling. Thank you again for...
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No Breakfast, slow internet, and no elevator. My wife and I decided to stay at another hotel once we realized we were staying in a pet friendly room which smelled and were relocated to the second floor where we found ourselves between two hockey teams that were completely out of control in my opinion. We called the front desk and...
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We are deeply sorry that your stay with us was a disappointment. It is true that we can not offer breakfast on site but we do offer a $3 breakfast coupon at two local restaurants. Apparently you were not offered this when you checked in. We have upgraded our WIFI we are happy to say. It is that we do...
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Suite Room
In August my husband and I were on our back from an out east coast trip, and we stopped in Pembroke for a rest before heading home to Kirkland Lake. Comfort Inn's are kinda hit and miss, but this hotel was beautiful! We have stayed in several rated hotels and honestly, this hotel is right up there in...
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We sincerely appreciate your comments. Over the years we have tried to add as many amenities and comforts as we can and it so rewarding for the team to hear their work has been valued. Our beautiful back yard with the river view, mini putt, BBQ and sundeck is used as much by our local community as our guests. We...
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We stayed here for two nights. We found the rooms to be very clean with comfortable beds. The hotel provides a refrigerator and a microwave. The bathroom is a good size with a powerful shower. The hotel is easy to find being on a main road on the east side of Pembroke. Many rooms have a river view. There was little noise...
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Thank you for your comments. We really appreciate it when our guests take the time to make us aware of their experience. We are delighted you enjoyed your stay with us and look forward to serving you again if you are in our area.
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I have to admit it was the only downside to what seems like a nice hotel BUT our room was literally crawling with some sort of beetle. The first night there were a handful and we killed them. Day 2 When we returned back at the hotel there had to be 3-4dozen in our room. They were everywhere. I asked...
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We sincerely apologize. Two years ago we planted some Manitoba Maples and apparently they have to be sprayed yearly to prevent Manitoba Beetles (very small and harmless) from populating the trees. In the fall they seek warmth and are attracted to the glass patio doors. As people enter and leave through the patio doors, the beetles gain entrance or seep...
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28 Reviews
29 Reviews
