I was at Sheraton Parkway last week for a bussiness trip. I arrived at 11PM on sunday and was unlucky to find hairs in the bathtub. I called the service and was change to the room next to it where I found for a second time hairs on the toillet. This gave me a really bad start at the hotel...
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Dear Gabrielle L,
I apologize for your recent experience. Rest-assured, we make every attempt to ensure our rooms are cleaned and inspected before the arrival of our next guest. We will ensure your comments are discussed and used as a learning tool to ensure future guests do not encounter the same deficiency.
I apologize again and ask that you visit...
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I was stuck with a balance from Living Social, then this deal came up for this hotel (decided to use up and get rid of the LS balance - which itself is a horrible program, so don't join).
The deal included one night stay, breakfast for 2 and a 25 min. massage for each of us at the onsite spa...
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Dear Beach_Addicts,
Let me start by apologizing for the inconvenience you experienced during your stay.
I wish we had known about your noisy neighbour. We have 24-hour onsite Security Officers who could have stopped the nuisance immediately. Unfortunately, not all guests are respectful of their neighbours, and we act immediately to address noise complaints.
Our beds are Sheraton Sweet Sleeper...
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I recently attended a wedding and decided to stay overnight at the same hotel so that I don't have to worry about the drive home. If I had known about the difference in the level and quality of service, I would have decided to stay over at the Hilton Suites in Markham as I have a corporate rate rather than...
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Dear Jasmine,
We appreciate you taking the time to provide feedback about your recent stay. The 4-diamond Sheraton is proud to provide a high level of service to our guests with enhanced amenities not available at other hotels.
As you were attending a wedding, we would love to welcome you back so you can experience everything that the Sheraton has...
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we had our wedding at the Sheraton Parkway.
The hotel itself was very nice and very convienient for all of our guests. The only real complaint I have is with the catering staff (i.e. the catering managers). They were very unorganized and not very helpful. The person who we dealt with was Carrie. I would not recommend her to anyone!...
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Dear Bumblebee12,
We appreciate your feedback, and please accept my apology for the inconvenience you experienced. We have a team of experienced Catering Managers that could have assisted you had we known you were not satisfied with the service you were receiving. The average years of service in our Catering Department is over 15 years, and we pride ourselves on...
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This hotel has a very nice common space and has average rooms. It is however very frequently busy wi conventions and large meeting groups. This can make it more difficult to recieve SPG benefits such as room upgrades, etc.
There are however occasions where you can get very nice ultra des from this property, and this hotel has extremely nice...
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Dear MBSEF2000,
Thank you for your feedback. We do our very best to ensure our beloved Starwood Preferred Guests receive the best possible upgrades as part of the benefit of being a member and a loyal guest.
On your next visit, please feel free to contact me direct and I will ensure you receive one of our upgraded Jacuzzi Suite....
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There was a bit of a mix-up checking in.... but the managers on duty (Helen & Athib) were there to help solve the problem and made the entire stay very relaxing. The kids loved the pools and mother and father took advantage of the nice gym facilities. The SPG lounge on the 9th floor (in the north tower) is very...
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Perfect hotel. High quality Sheraton accommodations. Great hotel amenities, free parking, great room service, spacious rooms, well appointed bathrooms, great lobby bar and even better Starbucks in the lobby. Great meeting location. Next fun trip to Toronto will consider staying here as shopping and great eats close by.
Checked in late, phenomenal staff!!!!! See you soon!
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I stayed for a christmas party and the hotel was perfect. It was nice being able to just go up to our room after we had a few bevies.
Good size, quiet and my favourite thing about the hotel is definitely the beds. So comfortable.
Starbucks is in the lobby so I was able to get my morning latte so...
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Stayed nov 2011 for 2 nights on a conference in Toronto... Hotel is being used maily for conferences both on site and offsite. I arrived at night on a fully booked hotel only to find a stinky room with one two double beds. One of the beds was just remade from the previous guest and not changed the linens probably...
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Dear Myphotostudio,
Thank you for taking the time to give us feedback about your recent stay. We have 2 onsite Security Officers who monitor the floors on busy nights. I apologize if some of the other guests were noisy and we will do our best to ensure our Security Officers continue to proactively seek out loud guests to prevent future...
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We needed to go to Toronto and stay in a nice hotel in Richmond Hill and the Sheraton Parkway was recommended. It was a good recommendation.
Access from 401-DVP-Hw 7 was ok for TO. The price was reasonable, free underground parking and a great free breakfast with a CAA card etc. The bed was GREAT. Nice coffee machine in the...
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69 Reviews
30 Reviews
