After having stayed one day in the Delta Kitchener because there was a convention in town that weekend, me and a co-worker got rooms in the Best Western St. Jacobs and let me tell you, it was like night and day! I must confess that I had never thought anything special about the Best Western brand, but this property totally... More

Good business hotel in Waterloo. Bit.hesitant with Best Western but seems they are a lot different in Canada then elsewhere. Room was spacious, loved the fireplace particularly as.not used to the colder climes of Canada. Huge spa in middle of lounge room was a bit weird but am sure some will enjoy it. Outside room noise a bit loud but... More

My husband and I stayed at the Best Western in St. Jacobs and really enjoyed our visit. We found all of the staff to be very friendly and polite. There is lots of parking and it's conveniently located yet not in the hub of the city. The newly renovated lobby is beautiful. We were really impressed with our jacuzzi suite... More

This Hotel is still under renovations. This time I wasn't disturbed by anything, but they did have the breakfast in a temp. location on the 3rd floor. My room was on the top (3rd) floor across from a room they were using to store stuff and bring food out to the temp. breakfast location. flat screen TV is nice, no... More

Even though we live 30 minutes away we stayed here in July for my Brother's wedding in Listowel. The hotel was really nice and the breakfast was fantastic!! More

A friend recommended this place - he said it was much better than your average Best Western, and after staying I have to agree with that assessment. It offers clean and recently constructed rooms, a decent breakfast, a great location right next to the St. Jacob's market and outlets (although you need a cab ride to go downtown) and helpful... More

I didn't expect a Best Western to be so organised. They had just started renovating the entrance and breakfast area so had moved everything to another entrance. The workmen were polite and the staff went the extra mile to ensure we were not overly inconvenienced. The best touch was when it snowed overnight and we looked outside to see that... More

We enjoy the location close to the market and have stayed here many times. Although undergoing renovations the hotel is still very functional and our room was clean, quiet and well equipped with a fridge and coffee maker. Coffee and tea was also available downstairs during the afternoon. Our room was on the second floor and away from the renovations... More

This hotel is under extensive renos in order to become a Marriot. Travellers should be aware of this prior to booking, but sadly, nothing on their website indicates this. You may still choose to stay, but don't expect the normal experience. Scheduled to complete their renos some time in Jan 12. More