Last tuesday was my stay at Comfort Inn, The room i lived in was with king bed and had a good look and i liked it immediately after entering into room. Welcome by the front desk service provider was great as behavior was friendly. Just wana say that room was good and enjoyed breakfast provided over there. Enjoyed staying at...
More
I usually book at this hotel couple of times a year, and this time when I came back, the hotel is totally changed. I got bacon and eggs for breakfast, my room has Flat screen tv and the staff is great. I need help with directions and agent was helpful in getting them printed. Rooms were clean and the bedding...
More
I came to Welland for a family affair. The Comfort Inn Welland was my first choice. The staff is always nice and the rooms are always clean. The new General Manager, Ashar Syed, has been making drastic changes to the hotel. The Lobby and hallways smell nice and look clean. The rooms are nice and beds are firm, The Hot...
More
Thank you for taking the time to write a review of our hotel. We are so happy that you enjoyed your stay with us, and we hope to see you again in the future.
Kindest Regards,
General Manager
More
The side door of the hotel was not locked in fact it was broken. Our room was suppose to be non smoking however the woman next door was smoking and our room stunk. The sliding door lock was broken and the security bar on the inner door did not work. The room smelled of smoke and was also musty smelling....
More
Dear Guest,
Thank you for your response and I am sorry to hear that your stay was not satisfactory. We have been going through some changes and unfortunately its reflecting on our property. But we have done some major changes at our property. We have installed 32" Flat Screen TVs in all our rooms and we have changed our breakfast...
More
We stayed one night in September. Nice room, close to shopping. Pool looked nice but no time to swim. Maybe next time..
More
Its an ok place, at an ok price nothing too fancy or bad to complain about
More
Dear Guest,
Thankyou for your review. We are constantly trying to improve our hotel. Soon we will be upgrading our TV`s to flat screens for a better experience. Thank you for staying with us and we hope to see you soon.
More
it is very awefull,un professional,unorganized,nobody knows really whats going on there.if u have a pet,and dont want to use the internet,dont want any extra towels,and dont want to be able to re gain entry to your room without consulting the staff at the front desk..then stay there....the old wooden crate in the rear parking lot would be more comfortable and...
More
Dear Guest,
I am saddened to hear that you have had an unpleasant stay at our hotel. We have taken measures to ensure that our Guest Service Staff is more understanding of our guest`s needs. I apologise for the unprofessional manner of my staff and I would like to assure you that disciplinery actions have been taken to ensure that...
More
I am very disappointed, both in my stay at the above and in management's failure to address it in any way. The problems I brought to the attention of staff during my stay are as follows:
-calls to your hotel before arriving went to voice mail or on 3 occasions I was actually hung up on. When I did reach...
More
Dear Ms. Mary Ellen B,
Thank you for bring this matter to my attention. Our hotel had been going through some Management and staff changes and due to this fact our hotel team was not able to respond to your needs. I do agree with many things that you have mentioned in you review and I can personally assure you...
More
I stayed at the Comfort Inn for 1 night, I must say that my room didn't do it for for me!!...Very smelly not enough towels to go around the place, every time i asked for one i was told they were none ready!!....The Tub was dirty soap scum all over the bottom!!!...Two the Housekeeper's who work on the 2nd floor...
More
Dear Pat C,
Thank You for your review. I was very helpful for me and this hotel. We have taken many measuer to ensure that our front desk staff and our housekeeping staff is well trained. We have recently hired a housekeeping Supervisor and she comes from 11 years of housekeeping experience. Know we have a ``second pair of eyes`...
More
OK, listen, I know it's just Welland, and it was a one night biz trip, but this place was so bad I had to warn. I don't expect The Bellagio when I book a Comfort Inn, BUT, I do expect something more decent than this. Heck, I stayed in cave in Turkey that was more agreeable.
So, I pull in,...
More
If you own or manage Comfort Inn Niagara Falls/Welland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
40 Reviews
51 Reviews
