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Residence Inn Whitby

3.0 of 5
160 Consumers Drive, Whitby, Ontario L1N9S3, Canada
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Residence Inn Whitby
Ranked #2 of 5 hotels in Whitby
4.0 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    19
    20
    4
    3
    3
Date Rating
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2012

We stayed at this hotel with our sports team and must comment on the cleanliness of the property and friendliness of the staff. A special thanks to Veronica and all the staff at the front desk, and Jacque in sales who took care of booking the 15 rooms for us. Thanks again! More

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Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 May 2012

The hotel is one of a group of hotels just off the 401 highway. It is a fairly typical older Residence Inn, nothing special but clean and comfortable. The rooms have just been renovated and the lobby is being redone so that's a plus. More

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Boston, MA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2012

I have stayed at this location 3 times over the last 2 years (most recently the last two weeks). It looks unremarkable from the outside, but boasts excellent, comfortable, well-kept rooms (most with kitchens, I believe) and a friendly & helpful front desk staff. The breakfasts are fine (for what you're paying). I have not used the exercise room or... More

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Brighton, Michigan
1 review
1 of 5 stars Reviewed 8 May 2012

One of the worst experiences dealing with a manager. Unaccomodating cancellation policy. Charged me full one nights stay after cancelling 6 days before stay. Son was in a youth hockey tournament. Had full intention of taking family with me but my other child had an event come up a week before that changed the need for our own room instead... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
14 May 2012

Subash Ramkissoon - General Manager Dear PatN104, Let me first thank you for commenting on your recent stay with us. I do apologize that you felt that I was condescending with you, that was never my intention. All teams that stay with us, sign a contract stating that we have a 7 day cancellation policy and that they agree to... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 April 2012

Upon arrival check in was swift and courteous. I was upgraded to a 2 bedroom suite which was more than use but still a very nice touch. My room was immaculent and newly renovated The gym has gym quality equipment which was excellent (since it appears management actively reads the reviews I will point out the elliptical machine does need... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
14 May 2012

Subash Ramkissoon - General Manager Dear RexFriend, Thank you for the wonderful comments regarding your recent stay with us. Its always nice to have guests notice how great we try to make everyone's stay with us. I will be sure to pass on all of your comments to the rest of the staff. Regards, Subash More

Whitby, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 April 2012

Rooms were clean and the breakfast was excellent. The staff - not so great and the pool area is extremely slippery. My daughter stepped out of the pool and slipped and hurt herself quite badly - left a huge bruise & cut on her thigh. the whole area is done in ceramic tile which everyone knows when wet it is... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
24 April 2012

From Subash Ramkissoon, General Manager I am very sorry about your daughter slipping in the pool. The tiles are ceramic, however they are non slip in that they are rough and textured so that they prevent slipping, for the most part. The person at the front desk that you spoke to initially was the Front Office Manager, and she did... More

Travelling Essex man
Senior Contributor
37 reviews 37 reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 18 April 2012

I've stayed at this hotel a number of times a year for the past five years - I have family in the area. During my current stay (April 2012) the whole place is being renovated. I stayed in one of the recently renovated rooms and it has made a big improvement. It was good before but it need need a... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
24 April 2012

From Subash Ramkissoon, General Manager. I would like to thank you for taking the time to comment on our property, we appreciate it very much. We all take much pride in our jobs and its nice when guests notice it. One suggestion, if you are looking for a gym with more equipment etc, we do have an affiliation with Body... More

Ottawa, Canada
Top Contributor
66 reviews 66 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 April 2012

I spent a night at this hotel to avoid the traffic just before Easter weekend. It is located just outside of Toronto. This hotel is everything you are looking for if you are familiar with this hotel chain. All suite, free breakfast, pool and whirlpool. Very clean rooms. At every Marriott Residence locations, I kind of get used to it,... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
10 April 2012

From: Subash Ramkissoon, General Manager I want to thank you for taking the time to comment on your last stay with us. We take pride in having a clean, and welcoming property where all of our guests feel like they are at their home away from home. I look forward to welcoming you back the next time you are in... More

Whitby, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 15 March 2012
2
people found this review helpful

My friend, he daughter and my daughter stayed in this hotel March 10 for one night in a one bedroom suite. The room was not as I expected since Marriott generally has a good name. Our 2 girls stayed together in the bedroom while the two of us stayed uo chatting. When I went to pulled out the couch to... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
19 March 2012

Subash Ramkissoon, General Manager. Thank you for your review, with comments we can be aware and improve. This is not the service that we are accustomed to giving our guests. I apologize for this experience. We like to address concerns right away; did you contact the front desk? I would be happy to discuss this with you; please call me... More

Canada
Top Contributor
50 reviews 50 reviews
Reviews in 20 cities Reviews in 20 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 26 February 2012

We have stayed for a few nights over the past couple of years, and, most recently, for a one night stay. We have two kids, so the pool and hot tub are great to tire them out (and of course they have lots of fun!). There is also a small fitness room (no rowing machine in the fitness room, FYI).... More

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WhitbyRI, General Manager at Residence Inn Whitby, responded to this review
19 March 2012

Subash Ramkissoon, General Manager Thank you for your review; we are very happy you and your family enjoy the hotel. We have a membership to Body Boomers for our guests use, if you have time on your next visit, please enjoy their facility. Regards Subash Ramkissoon More

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Additional Information about Residence Inn Whitby

  • Whitby Residence Inn
Address: 160 Consumers Drive, Whitby, Ontario L1N9S3, Canada
Price range (per night):* INR8,137 - 16,273

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