Staff clueless.Pool shut down for the month with no notice prior to arriving so what do you do with 3 very active kids who were looking forward to the pool.The adjoining hotel was reimbursing there guests the money for using the rec. center in town while we were told that we should have been notified by II. I will be... More

Invited the in-laws to the family time share. Nice to have two private bedrooms and a full kitchen -- good family time and good space! Very quiet and secluded location -- ideal for getting away from it all. More

I reserved this unit through a timeshare swap with II. There were not any recent reviews when my swap was made. I was worried about my choice. I was very happy with the resort when we got there. The unit had 2 bedrooms, 2 bathrooms, a living/dining area, kitchen and small balcony. The bed was comfortable. I didn't cook while... More

After 9 long hours of driving from BC having been stuck at several road constructions and the clean up of debris from the landslide at Field we finally arrived at our destination 10 minutes past the appointed hour for check in. We were all pretty tired so my husband and I went into the lobby to check in to find... More

We are thrilled that we have been successful exchanging this resort. The unit was very nice and well kept. The area was absolutely beauful. We will definitely stay here again! More

Apparently Diamond Resorts exchangers get the worst room. Ours was on the ground floor above the underground parking garage door - even though there were other empty rooms. The TV in the living area was missing the remote. It took 3 days to get a new one after being told that maybe we didn't look hard enough for it because... More

Location - fantastic Decor - 1980's Staff - couldn't care less about your comfort - our air conditioning was broken ... when reported to the front desk I got a shrug of the shoulders and a "what do you want me to do about it?" Was told that the whole building was out ... it was nice and cool in... More

This was a trade through II for my Marriott property in Lake Tahoe. This property was once owned by Marriott but unfortunately is not anymore. The 2 bedroom, 2 bath unit was a nice size and came with washer/dryer, kitchen appliances, some pots and pans, plenty of glasses, mugs and dishes. The unit was stocked with coffee, sugar, salt/pepper, dishwashing... More

A bit of a drive to the ski hills, but Canmore is quiet and low key. Condo was huge and well equipped. Washer and dryer in the unit is a huge plus. Hot tubs and pool were nice, but not new. Exercise room and "library" also a bit dated (no printer). In-room internet access is free, but not wi-fi (ethernet... More