One bedroom suites was very room, large modern kitchen, walk in closet in bedroom, very comfortable living area with fabulous view of mountains through the large liviing room windows. . The room was much more spacious and modern than a one bedroom at the Falcon Crest where we have stayed several times. Very friendly and helpful staff. Two hot tubs...
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Good Day 1kisa,
Thank you for the great review. I am glad that you liked our suites better than our competition and you enjoyed your stay with us.
With regards to our cancellation policy, you received a special rate which was subject to a special cancelation policy. Please be aware that our regular deposit policy is that we require the...
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It was not what it seems, it had the smallest and oldest TVs so no watching it cause you cant see it and i have 20\20 vision
the bed must have been old, cause it was one of those old springs in ur back and so firm ur body achs and im not and old lady with aching body isues,...
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Hello Melanie G,
I am very sorry to hear that you did not enjoy your stay at Blackstone Mountain Lodge. With regards to the small TV's we are aware of this problem and they will be replaced in the new future. With regards to drafty door and bad bed that should not happen. We have not had any complaints about...
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Just returned from our second stay at Blackstone. As with the first stay we really enjoyed our weekend and find the rooms very comfortable. The full kitchen is nice if you want to stay in and have a relaxing evening at home. There is plenty of space and separation in a 2 bedroom unit for 2 couples. As mentioned in...
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Hello brently55,
We love being able to welcome guest back for repeat stays and I am glad to hear that you are planning on coming back for your 3rd stay. In the future, if you have any problems with your unit, like the low water pressure, please let us know at the front desk and we will get it fixed...
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To call this a hotel is a bit of a misnomer. They are individually owned condos that are rented out, similar to booking a hotel for a night. If you know an owner, you may be able to get a good deal. Otherwise, prices are comparable to a rather high end hotel, but the amenities are much better than a...
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Hello Kiammo,
I am very happy to hear that you had a wonderful stay with us and enjoyed all of the amenities that we offer here.
We are currently in the process of changing the amenities in the suite have a single use box of laundry soap on check in and also we are currently in the process of having...
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We rented a 3 bedroom in this time share and we were pleased. Spacious and comfortable, the four of us (2 adults & 2 teens) enjoyed the space and pools. It wasn't very cold (0 to -6 Celsius) so the dash from the change rooms to the hot pool was tolerable and the swimming pool was just cool enough to...
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Hello scorchwood,
I am glad to hear that you enjoyed the suite and the resort amenities while you were staying with us. The hot tubs and pool are great to enjoy year round. We are currently in the planning stages to upgrade the suites with large TV's in the living rooms.
I do have to mention that we are not...
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An amazing place to stay in Canmore. Excellent service and a beautiful place.
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Thank you very much brigysmalls,
Most people think that our suites only have great view if they facing the Three Sisters mountains. I personally like the view that overlooks the pools and Mount Lady MacDonald (which is a great hike in the summer).
Cheers,
Kiley Dare
Guest Service Manager
Blackstone Mountain Lodge
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The Blackstone Mountain Lodge is a great place to stay when you are looking for a two bedroom place to stay - the two bedroom suite has two full bathrooms and a full kitchen and is very spacious! We loved it and have stayed there twice and will probably go there again in the future.
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Hello Davangela,
I love to hear that you had previously been to Blackstone Mountain Lodge a number of times in the past and you are planning on coming back in the future. If you ever need a different size suite in the future, please rember that we also offer hotel suites, 1 bedroom suites and 3 bedroom suites.
Thank you...
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We stayed in a 2 bedroom suite when in Canmore for my son's wedding. The suite was exceptionally clean and well appointed. The staff were very friendly and professional. We appreciated the help in printing a speech. Our friend's luggage did not arrive with her and the front desk person was very helpful in giving her shopping and dining directions....
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Hi trekkingsenior,
It was our pleasure to help everyone in your party. If we are able to make your stay easier, especially when you are already dealing with the stress associated with a wedding, we will do anything possible.
I hope that you remeber us in the future if you come back to the Alberta Rockies.
Thank you,
Kiley Dare...
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We stayed for one week in August 2011. Check in was adequate but they struggled if a large group arrived together and this would often make it difficult to contact the front desk if you had a query. However the staff were always friendly. We stayed in a one bedroomed suite which room was very comfortable and well equipped although...
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Hello GrandTNinja,
Thank you for the feedback. Since your stay, we have increased our number of front desk staff so that we are able to provide better level of customer service. I will most certainly see if we are able to accomodate more loungers by the pool for the summer.
Thank you for using us as your home base to...
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We stayed at Blackstone for the first time in a three bedroom condo. We were a little hesitant at first because we did not have a pleasant experience staying at Fire Mountain previously or a Bellstar resort. However, whomever you have taking care of the front desk etc at this place should be commended. I would highly recommend staying here...
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Hi shmh,
At Blackstone Mountain Lodge, we strive to make our resort your mountain home away from home. Comments like yours brings us a great sense of pride. Thank you very much and hope to welcome you "home" in the near future.
Thank you,
Kiley Dare
Guest Service Manager
Blackstone Mountain Lodge
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