Maid service could have made the front desk aware that the toilet was running continuously in our assigned room. Also, the refrigerator door would not shut. We contacted the front desk for maintenance and were later moved to another room. We soon discovered the sink stopper was inoperative and the door latch to the outside was almost completely separated from...
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We were pleasantly surprised when we stayed at this hotel recently. Beth at the front desk was efficient and helpful, making sure we were acquainted with all the amenities. There is no elevator in the 2-storey building, but we were immediately offered help with our luggage. The room was very clean and the bed extremely comfortable. There was a flatscreen...
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I have been going to the Holiday Inn "Green Tea" restaurant for over 2 years and have never had a bad meal and never had bad service. When we spend the weekend in Edmonton, we head home and drive all the way to Hinton to eat.The same girl seems to have been serving us for all this time, her name...
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First of all thank you so much for the great review. I have passed along your comments to our food and beverage staff and I know this will simply make their day. Also, I do agree that Shella is a wonderful staff member and it is nice to be reminded.
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The rooms are tarted up but they need to be rebuilt. The new pool and hot tub area is the best. Without that it would be a sorry time of it. The hot tub needs to be hot though. I am sure they can rectify that easily enough. The hanging flags to decorate the pool area is a nice touch....
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I am delighted to hear that you enjoyed our great staff and swimming pool, and sorry to hear your opinion of our guest rooms. I agree that the building is not new but an extensive renovation has taken place within the last 2 years and to most customers they are very pleased with the outcome. I hope you will continue...
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The place is very nice and newly renovated. The rooms are very clean with comfortable beds, nice clean washrooms and excellent service. The hotel management was very helpful and took great care of the guests. The indoor swimming pool was such a great facility, my kids and friends enjoyed the bath. We would highly recommend this place to everyone. Very...
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Thank you so much for taking the time to share your comments. I am very pleased that you enjoyed your stay with us.
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our family stayed here for two nights in august the rooms were very clean. the people by the front desk were very accommodating.
only slight issue was that there was no elevator. would reccommend it to anyone!
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Thank you for your review. I am glad to hear that you enjoyed your stay with us. With regard to no elevator it is definately in the future plans of this hotel as we recognize a need for customer convenience. Once again thank you.
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We stayed at the Holiday Inn, Hinton Alberta. First time staying here, we had a great time staying here, as everything was close by to go too, restaurants, fast food, and Wal-mart close by, and grocery stores; where very close by. The rooms where very nice, standard room we had, flat screen tv's, mini fridge & microwave in the room,...
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Thank you for your review. I am glad to hear that you enjoyed our services and and the location was convenient. Hope to see you again!
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You get what you pay for and thats exactly what you get at a Holiday Inn. The rooms were clean, a little dark but comfortable. I stayed with my husband and two small children.
They staff were very obliging and friendly. The pool was a little disappointing as was the "free" breakfast. It ceases to amaze me why some people...
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Thank you for your valuable comments. Please understand that we cannot always predict how the other customers in the hotel may be in terms of noise etc. and this can become very frustrating at times. Please know that we do appreciate your comments and business and hope that you will continue to use Holiday Inn for your lodging needs in...
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After driving past all the other hotels in Hinton, we got a little scared, but this hotel was great! The hotel is old, but is updated nicely and if you do not look closely is like new. The room was large and clean, the pool and waterslide were a blast. The gym was small, but had good machines and was...
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Thank you very much for taking the time to advise us of your stay. I am extremely happy that we were able to accommodate all of your needs and that you can expect most of these amenities at all Holiday Inns worldwide.
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I'm writing in regards to the excellent service provided to us as a local skating club for the flexibility and great customer service we recieved in blocking rooms for our event and reserving (and changing reservations more than once) for our guest judges. We received a special rate for our event, the judges were very happy with their accomadations as...
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First of all thank you so much for taking the time to write a review. It is through our guest comments that we are able to either improve our services or simply praise our staff for a job well done. In this instant I will be sure to pass along your comments as I know it will make the staff...
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