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River Rock Casino Resort

4.0 of 5
8811 River Rd, Richmond, British Columbia V6X 3P8, Canada (Bridgeport)
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River Rock Casino Resort
Ranked #7 of 25 hotels in Richmond
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450 reviews from our community

Traveller rating
    204
    159
    48
    19
    20
See reviews for
Families
85
 
Couples
165
 
Solo
20
 
Business
78
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver
Top Contributor
85 reviews 85 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

For a one night stay, close to the airport, this is fine. Nothing outstanding, room is upscale basic, and a bit on the small side, considering the overall size of the resort. Only one staff member at checkin and it took 15 minutes before I was served. Valet parking avail ($12) if you can figure out their parking arrangements (free... More

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Whistler, Canada
2 reviews
5 of 5 stars Reviewed 16 May 2013 NEW

My wife and I have stayed at the River Rock several times and on each occasion the staff and the hotel facility have met or exceeded our expectations. The Bellmen and front desk personnel have always been welcoming and helpful. The hotel facilities are very clean and the food is excellent. We recommend the breakfast buffet, the waffles are terrific.

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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 May 2013 NEW

Stayed 7 nights at the River Rock Casino Resort in early April. Requested a higher floor marina view suite through the booking agent but ended up staying on the 5th floor of the West Tower which is just above the main reception. However, the spacious suite and the comfy bed did make the stay OK. There were airplanes flying over... More

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Roland M, General Manager at River Rock Casino Resort, responded to this review
16 May 2013

Dear LuvTravelGuy, Thank you for your review and taking the time to provide us with feedback. We greatly appreciate your patronage. I am sorry to hear that you found issues with your stay. Our Front Desk team is always here to help you and although you enjoyed the comortable and spacious room, they would have been happy to move you... More

Van Isle
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Its DEFINITELY an entertaining place to stay. No question, but hey... its a casino and theatre, its supposed to be. A few things noted while there though included a variety of small (some may say nit picky) things which were more of an eye sore or hinderance than anything. Our toilet wouldn't stop running and when calling the front desk... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
17 May 2013

Dear LeftRock, Thank you kindly for taking the time to provide us with such great feedback! It is wonderful to hear that you enjoyed your experience at The River Rock Casino Resort & we hope to have you come back and stay with us again. Our commitment is to provide superior products and services that set us apart from our... More

Kelowna, Canada
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 9 May 2013

Just an overnight stay while in Vancouver on business. Excellent government rate, easy check-in, and the location is ideal. It's directly on the Canada Line from the airport, which also gives you easy access to downtown locations. The hotel was nice, and I appreciated that it was across the street from the casino, so if you're not a gambler you... More

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Roland M, Manager at River Rock Casino Resort, responded to this review
16 May 2013

Dear Sharimck, In our ongoing efforts to provide exceptional service and memories for our guest, I want to thank you for your feedback as experiences like this do no exist without them. I am happy to hear that our staff was able to provide you with the personal attention we like to strive forward with. Cleanliness with our rooms is... More

Surrey, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 May 2013

From the time we checked in to every employee we meet throughout or stay were so friendly, positive, helpful and just really seemed to enjoy their jobs. Room was great and clean; view was great looking over the River and Mountains. Fresh flowers everywhere, care to details is very obvious at this hotel. Have stayed many times in the past... More

Was this review helpful? Yes 1
Roland M, General Manager at River Rock Casino Resort, responded to this review
10 May 2013

Dear Dwayne A, Thank you for your kind review & we are happy you enjoyed your stay with us! All colleagues at Riverrock definitely enjoy what they do and I agree that the positive eneregy can be felt throughout the resort. Your patronage is important to us and we hope to have you stay with us again soon. Keep an... More

Vancouver, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 28 April 2013

Stayed at this property for a night with the nieces and nephew as a treat. Check in was very fast and efficient and we were upgraded to a 2 bedroom suite, which was fabulous! Our room overlooked the marina and runway and we loved watching the planes coming in for landing. The beds were heavenly, so comfy. The room was... More

Was this review helpful? Yes 2
Roland M, Hotel Manager at River Rock Casino Resort, responded to this review
10 May 2013

Good Day, And thank you very much for your kind comments about the resort and our staff. We are very fortunate that we attract Staff and Managers that enjoy working in the Hospitality Industry and that share the same high core values. I will personally pass on your praise to the appropriate Managers and it is important for our staff... More

Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 28 April 2013

I have stayed at this hotel several times on business as its very close to the airport and is 10 Minutes by SkyTrain. Arriving by SkyTrain also means the covered walkway from the station to the hotel means your not getting wet when it rains. Check in takes no time at all and the staff are always friendly and helpful.... More

Was this review helpful? Yes 3
Roland M, General Manager at River Rock Casino Resort, responded to this review
6 May 2013

Dear Jerv A, Thank you so much for the wonderful review. We are happy that you can enjoy your business travel more by staying with us and enjoying the amenities provided. We have many summer specials being offered throughout the resort, so check back if your ever in town with family & friends. We hope to have you stay with... More

Mtl, Canada
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 27 April 2013

Stayed at the River Rock for a 2 days conference. PROS: - Great property with direct access to Skytrain (20min ride to down-town Vancouver) - Friendly and helpful staff - Nice, spacious rooms - Decent prices for room service breakfast - Many restaurant choices on-site - Tramonto restaurant is well worth it! Good food! CONS: - Poor connection with in-room... More

Was this review helpful? Yes 2
Roland M, General Manager at River Rock Casino Resort, responded to this review
2 May 2013

Dear MarcRoy, Thank you for your response, my apologies that you found poor connection with your in-room wifi. We do have full coverage throughout the property but will take a look into the issue. We are so very pleased that you found our property easily accessable and enjoyed your time with us. Tramonto is a hidden gem for us and... More

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 April 2013

Lascelles Stewart the doorman was exceptional in anticipating my needs and his prompt courteous service was refreshing and welcomed. It was a great start at what made for a wonderful overnight experience, the beds were comparable to the Westin heavenly bed, needless to say I was pleasantly surprised and impressed. Will stay there again!

Was this review helpful? Yes 2
Roland M, General Manager at River Rock Casino Resort, responded to this review
2 May 2013

Dear LaneyinRainyVan, Thank you so much for your fantastic review. Lascelles will be told of your wonderful feedback and we are very happy you enjoyed your stay. Our beds are very comfortable and we do sell new River Rock Matress sets through our property if you are ever in the need to a new bed. Thank you kindly, Roland Monteiro More

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Additional Information about River Rock Casino Resort

Also Known As:
River Rock Richmond
River Rock Casino
River Rock Hotel Richmond
Address: 8811 River Rd, Richmond, British Columbia V6X 3P8, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Richmond
#4 Family Hotels in Richmond
#7 Business Hotels in Richmond
Price range (per night): INR7,931 - 13,620
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
River Rock Casino Resort is a sophisticated and relaxing urban oasis; conveniently located in the heart of Richmond. With the addition of the new Canada Line, the Bridgeport Station rapid transit stop makes River Rock a quick 7 minutes from the airport, and 18 minutes from the downtown waterfront. If arriving by car, we’re a mere 10 minutes from Vancouver International Airport and 20 minutes from downtown Vancouver or the US border. Our AAA Four Diamond rated resort features a distinctly west coast style, coupled with stunning architecture, to create a vibrant yet tranquil atmosphere. River Rock’s four story lobby featuring ponds, cascading waterfalls and a variety of natural elements, transports you miles from anywhere. But rest assured you are right in the middle of the action with River Rock's dazzling casino, featuring close to 1,000 slot machines, and all your favourite table games. ... more   less 
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River Rock Casino Resort
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