I love everything about this hotel ... from the hotel location to the front desk staff, and also the housekeeping staff everyone there does an excellent job at providing excellent customer service, if you're new to Tahoe and are wondering where to stay, look no further than the Big Pines Mountain House of Tahoe (my home away from home)
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You just made our day!
Our staff and family are very thankful and happy abour your review and business.
Please come back soon!
Thanks again!!!
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We really enjoyed staying here. It was conveniently located next to the Heavenly Gondola and Casinos. We are planning another stay here soon!!!
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We are very glad your stay with us was good.
Please come back soon.
Thanks a lot!
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Loved our stay here. Ppl at reception were very friendly, suggested on places to visit and eat. Printed out route maps from internet. I liked the welcome cookie and the travel gift pack which had branded stuff like Dove soap, icy hot cream, etc... Room and bathroom were clean. Had ample supply of coffee bags with microwave and fridge in...
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We are very happy about your review and your business. We are a family business that works harder to make your stay the best!
Let us know how to improve your business please.
Please come back soon
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There's almost nothing to complain about. I went to the lake on an unseasonably warm mid-May weekend and paid only $36 a night. It's much higher during peak season and deservedly so.
The location is great, about four blocks to the casinos, etc. and about a half mile to the private beach to which guests have access. The bed was...
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Thanks a lot for your patronage and your review, we are very proud about our hotel and we work very hard to do the best we can to make your stay nice, easy and affordable.
Please let me know how you serve you better and make your stay the best.
Thanks again.
Cordially,
Ruben Z
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dont tag the motorcycles with parking violations.
Its very difficult to display parking passes on them.
Ours was the only bike parked there that weekend so it shouldn't have too hard to notice when we checked in
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Thank you for review and your business.
Please let us know how to make your stay more pleasant and nice.
Please come back soon!
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Took the South Lake Tahoe Express from Reno airport and dropped off at Harvey's Casino. One block walk to Big Pines. Easy check in. Clean room. Housekeeping came every day. Beds were comfortable and my teen son loved the choice of 5 pillows. Heavenly Gondola, casinos in Nevada and main drag of South Lake Tahoe, CA 1 block walk. Supermarket...
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We are very glad about your review, and that your stay in our hotel was good.
Thank you so much for your business and we hope to see you soon!
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I just stayed at Big Pines in March to attend a wedding. The place is has many things going for it.
1) Its cheaper then many other places around it. (~$50/nt)
2) Its close to the Heavenly Gondola and Marriott Hotel (a block or 2 away)
3) Its close to the State Line Casino Harvey's and Harrah's (a block away)...
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Thank you so much for your review and your comments.
We work harder and harder to get more and better amenities for our guest.
We are very happy if you are happy too.
We really thank you for your business.
We hope to see you soon!
Cordially,
Ruben Z
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Short and sweet:
Location:
The best. Right across from the casinos pinned up to the stateline. One block off the main road enabling us to get a great night sleep.
Room: Good size room to lay 2 sets of skis down and still have room to walk around. The bed was comfy and maid service came each day. The old...
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Thank you so much for your review, we are working very hard to make your stay happy and easy.
We hope to see you soon!
Cordially,
John Ruiz
Manager
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I stayed in the King Sized Room with cooking amenities.
Ideal location, close to the main Heavenly shops and gondola.
Clean environment with Room serviced daily, bed made and bins cleared etc.
Room was cosey with a gas fire, temperature controlled. Nice when coming in from the cold slopes.
Building structure does not have much in the way of noise...
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Thank you very much for posting a review, we thank yor business, and thanks also for letting us know the aspects we need to improve and work on.
We hope to see you soon, and don't forget to ask for your loyal customer discount next time you come to Tahoe.
Thanks again!
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We are trying to purchase a home in Tahoe and in the last month have stayed here on three separate occasions for several nights. The front desk staff is welcoming and informative. The rooms are simple yet enough, especially for how economical this hotel is. The beds are very comfortable (there are two types of pillows for those picky about...
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Thank you so much for your business and your review. The Big Pines family hopes to see you some other time, thanks again.
Cordially,
The Big Pines Mountain House of Tahoe
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