Huge complex;luxurious yes but too big and too impersonal.My wife and I paid £3000 for 10 days all inclusive. At both the Ocean and Oasis restaurants we were limited to 2 pages of the menu. The Pangea restaurant is a buffet help yourself operation. At the Market Grill it is a snack type open air restaurant. Very very good but... More

Admittedly the foyer was wonderful, drinks on arrival, then it slid down; had to make our own way to our room - the hotel is vast and very imposing on first sight. The room was fine, large bed but felt not enough space in bathroom to store toiletries. We were on the ground floor (1096) so had no natural light... More

As soon as you enter this hotel it has the wow factor, on arrival our luggage was taken directly to our room and we were offered cold drinks whilst checking in which was very efficient and staff very friendly and welcoming, Our room with a sea view was very spacious, clean and the bed was huge and extremely comfortable. There... More

Beautiful hotel and great service but is this company taking the mickey!? It was a pretty expensive package through Tompsons so I was shocked to be asked to pay for coffee with lunch and dinner. The package we had was "full-board-plus" which means drinks with meals and very generous too! Pretty good wine, beer or pop but if you don't... More

We booked last minute direct with Gran Melia , and got a fantastic suite, with a balcony we also had a gift of 40e per night to pay towards room service / drinks. We were half board and had concessions in the other restaurants 20o/o -50o/o . The complex was amazing, the infinity pool gardens pool areas were clean and... More

We booked at short notice on a Thomsons package from Manchester and were delighted with our holiday. The hotel building is almost over-the-top architecturally, but there is just enough restraint in the limited range of colours of the marble used for floors and various decorations in the public areas for it to work very well. The large Atlantic Plaza at... More

Booked at very short notice with a substantial January discount we are absolutely delighted with our choice. No children ( occasional babe in arms ), no waiting in lines, no chaos and therefore no need for Red Level. Excellent service, loads of space ( much of it adult only ) ,a varied range of excellent restaurants ( for most you... More

We didn't really want to go to Tenerife as it's a bit boring, right? However, this hotel ticked all the boxes as we wanted to go with our teenage girls, my parents, our best friends who have kids in their 20s and my sister and her 4 teenage kids all over the Xmas holidays. It catered for us, it's definitely... More

I can only describe our experience of Thompson's flagship hotel as a disappointment. When we arrived we were greeted by a beautiful hotel complex set in fantastic surroundings. Unfortunately, the holiday was to go downhill from there. After checking in we were taken to our rooms (we had booked two for our family) which were lovely despite the fact :... More