Hotel is beautiful. Red level service very good - plenty of space around pool, staff very attentive. Free happy hour only 1 hour not 2 hours as per website. Hotel Restaurants okay but not great for the prices charged and almost all outdoors - which in march makes them rather chilly at night! Alcala small village with a few restaurants... More

We have stayed at this hotel twice now. Both times in the Red Level area, which if you're a couple I would highly recommend. The first time was in an Ocean view room with a whirlpool. I would suggest asking for the highest level as this would be more private. The terrace rooms, which are the more expensive ones I... More

I have just returned from a short break at the Palacio De Isora in Tenerife and I must say it was one of the best holidays I can remember having. I chose Red Level for the first time and was not disappointed. The area they use for Red Level is very nice, well away from the main hotel block and... More

The red level service is exceptional. On arrival staff take time to personally escort you around the hotel, introducing you to the breadth of its services and handle any questions you may have. The Red level is exclusive and you are made to feel that you are exclusive. Rooms are beautifully presented and everything from the dressing gowns to the... More

We were here celebrating a friends 50th birthday week. the red level experience made it that little bit special. The service was excellent, very professional making us feel relaxed. The accommodation, with own balcony was finished to a high standard and room service was efficient and prompt. We booked a Balinese bed by the pool every day, drinks were bought... More

Very nice and quiet place especially at Red Level. Very professional staff with some exceptions at front desk (little snobbish). I did not try the hotel restaurants (too expensive for Spain) but I tried those in the village very good especially fish (fresh). Overall I will definitely go back to this hotel and red level in particular. Don't forget to... More

The hotel is stunning, immaculately kept and the pools and views are a joy. Our room was nice but had a very small balcony and after paying for 5* plus at Red Level we expected better Room Service than we received: a) Bathroom lights wouldn’t turn off (“problem we have been having since we opened!”) b) Espresso coffee pods not... More