We took a tour of several of the Luxury Collection Haciendas through the Yucatan and we are so glad that we did. Each one has its own unique appeal and you feel like you are in Old Mexico - something that is very hard, if not impossible - to find in today's Mexico. The staff were welcoming and accommodating throughout...
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Dear Charlie827,
It is always a pleasure to read comments as yours that express how much enjoyed the stay on our Haciendas. We want to thank you for choosing us and for taking the time to write this beautiful review.
Best regards,
General Manager
The Haciendas
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This stunning hotel came as a huge surprise. Not because of any reviews I'd read before going there - they were all sensational. But because it literally is in the middle of nowhere, and driving over 3 hours west from Cancun, and getting lost on several occasions, I was beginning to question my decision to leave the beautiful beaches of...
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Dear SachaK,
We haven't words for describe our excitement when reading your review. I can tell you I was eager to share your comments with our staff. I did it and they are flattered with your thoughts. Hacienda San Jose is your home, so please feel free to contact us in case one day you decide to return or if...
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We loved it! The surroundings are really beautiful, like being in the jungle. When we arrived, our room was festooned with flowers- it made us feel so special. The room was enormous with a king size bed. The bathroom was huge with separate wet room- big enough for both of us to shower, saving precious sightseeing time. The service was...
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Dear yax186338,
We really appreciate your comments and we are sharing those with all the staff at Hacienda San Jose because the most valuable reward to our job is when hearing that our guests had a great experience staying with us.
It is nice to hear that you enjoyed your stay and that service was good during your stay. Our...
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All perfect, except perhaps the food, but otherwise all the Sheraton Haciendas can be recommended whole-heartidly. Got an upgrade without asking to a Mayan cabin.
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Dear suesli,
We want to thank you very much for taking the time to post this review and we are glad to read you had a good stay at Hacienda San Jose. If you would like to give us additional feeback about the food in order to our F&B Director can take action and improve this area, you can send...
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This is really the best hotel I ever stayed in. The location is idilic, in the middle of the 'jungle'. The rooms are wonderful, the bathrooms are huge and beautiful. There's a big bath on the terrace. The food in the hotel's restaurant is great, also the bar is great. You should really try a 'margharita' there, the best one...
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Dear FlorenceGhent,
Thank you very much for posting this review, we were very pleased when were reading that this is really the best hotel you ever stayed in! It is always good to know that your experience staying with us achieve your expectationsbecause this is our most valuable reward.
We look forward to welcome you again at any of The...
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Very romantic hacienda in the middle of nowhere .
We had a great time, amazing massage and even the food was very good.
The breakfast was delicious ,fresh fruit from the garden to the table.
Every night we have a waiter only for the two of us and private table with canddle lights and flowers.
The service was very good...
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Dear sally9p,
We are glad to read you enjoyed your stay at Hacienda San Jose, our main objective is that our guests live the experience we offer when staying at this Hacienda. We like very much when hear our guests have memorable moments like the ones you describe in your comment because we want you to remember the stay with...
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For starters, you have to realize this place is a good half hour from Merida. It's pretty much in between a couple of towns where most of the employees live.
As you get off the highway, the 5 minute drive makes you feel like you're really going to an isolated location. As you get past the gates, the sense that...
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Dear Trip_Viaje_Voyage,
We want to thank you very much for posting this review. In our opinion you describe exactly the experiece we offer in Hacienda San Jose.
The word of mouth is the most valuable advertising for us, and reviews like yours help us a lot to explain better what we offer staying with us.
Regarding prices, those are higher...
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Twice bitten by other Starwood Hacienda hotels - Hacienda Temozon and "Hacienda" Puerta Campeche - with their signature rip-off $10/€7/£6 Nespresso coffee and generally overpriced restaurants and services, we arrived here reluctantly. Since the hotel is less than an hour from the centre of Merida, we drove back there for dinner and skipped breakfast in the morning, rather defeating the...
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Dear Phil_London2,
Thank you very much for your feedback. Your comments are really appreciated.
We already took in consideration the pool's condition so this will help us for future guests.
Regarding the pricing of food and beverage we would like to consider that the prices are higher for two reasons 1) due to the location of the properties, the suppliers...
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Stay there for a few nights. Got a nice bungalow thanks to the Platinum membership. We loved the room, the setting, the Hacienda area, the pool, the gardens etc. Service was personal and efficient. One area for improvement: Dinner menu should offer more choices and also something "light" given the hot climate in this region. We loved the Hacienda and...
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We loved this place. The hacienda is beautiful. If you are looking for a place to get away, this is it. Food was fine dining. The staff is wonderful. They go above and beyond to make sure your staff there is satisfying. If I ever go back to the Yucatan, this place will be my headquarters!
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88 Reviews
110 Reviews
