This was our fourth visit to this hotel, we were given room 118 and owing to the noise from the service ducts it was more or less impossible to sleep as as soon as we laid down the noise vibrated through the pillows sounding like a continuous drone of a fan/engine. We contacted the night porter at 1.30am who came...
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Reviewed 21 August 2011
once again my return to the ponsbourne was welcomed by a friendly face again great room clean meal on the evening great fish and chips wrapped in newspaper with a nice twist on chips in a basket again friendly staff good service
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Reviewed 24 October 2011
My sister treated my husband and I to an afternoon tea here for my birthday as it was the place we had married. Very overpriced for a poor afternoon tea. The food and service were both a let down. There was no offer to replenish food, soft drinks were awful and where not replaced when we informed that they were...
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Stayed here twice with the company I work for as we have a contract with Ponsbourne due to our head offices being locally in Cheshunt. I have to stay again at end of Feb so IM hoping for improvements.
Heating in rooms both itmes was tempramental. The toolitries were a disgrace. Bright green slime and not even s shower cap...
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Dear Bratacus,
Thank you for posting your feedback regarding your stays at Ponsbourne Park, I am sorry to hear that your stays have not met all of your expectations. I have contacted you privately to discuss your feedback in more detail and also to find out details of your stay in February.
Please accept my apologies for the issues that...
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Caught out by the snow on 4/2/2012 and after pushing or abandoning cars, our group of 30+ arrived late at the hotel and were greeted with a very warm welcome by Paul and his team. Their sense of hospitality that night was second to none even offering to help push cars out in the morning after serving a superb breakfast....
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Dear Deepadee,
Thank you for your fantastic feedback regarding your stay and also the team at Ponsbourne Park. I believe I also had the pleasure to speak to you earlier today, when you phoned to thank Steve Smith and the team for their help and hospitality. Please can I thank you for taking the time to not only call but...
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Attending a nearby conference our party was caught out by heavy snow, we had prearranged late night snack meals but some of us did not make it back to the hotel until 1 am. This did not faze the staff they still provided hot food and even sent out search parties for the stragglers. Later still staff were out pushing...
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Dear Trevor,
Thank you for the amazing feedback that you have posted regarding my team at Ponsbourne Park. The weather over the weekend posed my team numerous challenges, but I am glad to hear that they more than adequately overcame these and showed you and the rest of our guests some fantastic service and hospitality.
Thanks again,
Paul.
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What a great place to have a party. Lovely location, with attentive servie.
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We celebrated my husband's 50th birthday with friends at this hotel. The location is perfect (just 45 minutes outside London), but with a real feel of the English countryside. We stayed in the Mansion House...the rooms were huge and very comfortable. The staff at the hotel pulled out all stops to make our stay perfect. Our dinner for 20 in...
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Dear Traveller257,
Thank you for your fantastic feedback of your stay and event at Ponsbourne Park, it was a pleasure to host your event for you.
I will ensure that the feedback is pass on to the team members involved.
Thank you again for taking the time to post and we look forward to welcoming you back soon.
Regards Paul.
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Arrived following a bit of a drive to a unwelcoming check in. My husband and I both felt we were an inconvenience to the receptionists and neither were thorough with their check in details or welcome. Although one was in training. (still no excuse for lack of a warm welcome) Went up to our room which was impressive upon entering...
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Dear BuntyBlue,
First may I apologise for the delay in response, unfortunately Tripadvisor have changed their business registration procedure and this has led to the slow response.
I am very sorry to hear of the experiences that you had whilst staying at Posnbourne Park and when interacting with my team. Your experiences are not representative of our usual high standards...
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Our friends & I stayed for 1 night on 12/11/11 for a 'Murder Mystery' evening. On arrival at the hotel we decided we would like to have a coffee before heading to our rooms. There was nobody around to arrange a cup of coffee or was there anywhere to sit because the bar area was full. We asked a member...
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Dear Terry A,
I am very sorry to hear of the experiences that you had on your stay at Ponsbourne Park, I can assure you that it is not our usual high standard.
I have contacted you directly to enable us to discuss the points more.
Again please accept my apologies for our short comings and I look forward to...
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