OVERALL: More like 3.5 stars, this hotel was let down by the mould that covered our kids' room ceiling. Santosa doesn't have a compulsory Xmas and NYE dinner fee of $100 per person - this hotel worked out at almost 50% cheaper than the Sheraton when you considered the compulsory NYE dinner. (The Sheraton rooms would have been a lot... More

We viewed the standard and deluxe rooms ($50v$90) and they were virtually the same. Pool, breakfast and standard room was ok. Nice location but poor service and facilities (no in room internet or DVDs). More

the hotel is supposedly a 5 star resort located in Senggigi with direct beach access. i gave "poor service" rating because one of the reception staff gave me an attitude when i kindly asked for an extra bed (he was gone after i ask to meet the GM). The lobby, garden, pool and everything in the outside was excellent and... More

Driving in off the main street of Senggigi into the beautiful tree lined driveway was a lovely introduction to our stay, we arrived early for a 2.00pm check in and the staff we most helpful to arrange our room be ready much earlier. We had a standard room on ground level and we found it most acceptable for the price.... More

seems that its the only big hotel with many room and with an affordable price in the senggigi beach area. hotel had all the facilities u will ever needed. next and around the hotel there are many travel agent, restaurant, club and its safe to walk around the area. located at senggigi beach and it looks the most developt area... More

The location of this resort is perfect. In the middle of Sengiggi street and next to the see. They have a great swimmingpool and they maintain the environment very well. Tho room itself needs renovation. (they are renovate some rooms right now) The shower and bath were dirty because of the lime. The decoration of the room felt old and... More

Primarily a convention property, the large Santosa has villas and a handful of spacious four-unit apartment buildings as well as a standard-rooms hotel block. The FIT units are set apart, quiet and provide privacy, which some guests may find too isolating and a lengthy walk from the pool complex and beach. When large convention groups are allocated the main restaurant... More

The hotel is really nice and most of the staff is helpful and friendly. The Deluxe room can be highly recommended and it is worth to spend a little more. The arrangement of the hotel is great and the beach is just behind the wall. We also tried the Spa but had no comparison with other Spa's in Lombok as... More

My wife and I stayed only 1 (one) night in mid September 2011. We obtained Standard Room from Agoda website for a quite cheap price which was IDR 530k. After we arrived at this hotel, we agreed that our room looked old and need some refurbishment. At night when we tried to take a bath, the hot water was not... More