We purchased our accomodation through Scoopon with a voucher at a reduced room rate including breakfast and a bottle of wine on arrival. The advertisement for the Scoopon stated "Stunning King Villa". Well they are not stunning. They live up to a 3.5 star rating only, which is what the hotel claims, and we were disappointed in the use of...
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Thank you for your feedback. We are proud of our 3 ½ star rating and aim to provide a clean, relaxing, and enjoyable experience for our guests. We are passsionate about our beers brewed on site here at Potters and are pleased that you managed to have a sample of these! We love to hear great reviews like yours about...
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Recently stayed here for a conference.
Everything was excellent - staff very helpful and friendly.
Accommodation excellent
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Potters brews a variety of beer and there are many different styles to sample. The food for the conference was well prepared and tasty. The rooms were clean, well appointed and comfortable. We come for a conference regularly and I don't mind seeing it on the venue list!
For travelers to the area it represents an affordable option from which...
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We are proud of our beers and the quality of our food - check out our upcoming 5 course beer and food matching dinners.We are committed to continually maintaining our room facilities to ensure your stay is a comfortable one.Conferencing is an integral part of our business, and we are constantly receiving return bookings. We are pleased that you took...
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I have been staying at the Potters Hotel for over 2 weeks. The rooms are very spacious and has a nice flat screen TV, microwave, sink and small fridge/freezer with cutlery. Front desk has been really helpful during our stay and they are all so friendly (thanks especially to Danny for our constant booking alterations and to others involved).
It...
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Thank you for taking the time to write about your recent stay. It is great to hear you enjoyed the facilities as well as some great food from the Brasserie and of course our great beer. We treat our guests as valued friends, not just a room number. We thoroughly enjoyed having you stay with us and look forward to...
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The resort is nicely laid out with comfy, clean, not too fancy but not ugly and affordable rooms in a central location. When we arrived we were told that the spa was out of order but would be fixed the next day. when it wasn't i expressed my disappointment and we were upgraded to a spa villa within minutes. The...
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We look forward to welcoming you back to Potters when you next visit our wonderful region. We are proud of our 3 1/2 star rating and aim to provide a clean, relaxing and enjoyable experience for our guests. We are delighted to have your recommendation. Thank you again.
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We have just had 3 days at Potters and it was a good hotel with adequate services. The rooms (we were in a queen villa room) were adequate, nothing too flash, and the bathrooms had been renovated. The location was perfect, very central to the wineries. The dining facilities were reasonably good, well priced bistro food with good sized servings...
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We look forward to welcoming you back to Potters when you next visit our wonderful region. We are proud of our 3 1/2 star rating and aim to provide a clean, relaxing and enjoyable experience for our guests. We are currently upgrading our rooms and are delighted to have your recommendation. Thank you again.
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This resort is a good spot, just out of Cessnock & only a few mins drive to Hunter Valley Gardens. The rooms were good for what we paid, their spacious with great storage facilities (large wardrobe, etc). Bathrooms are also spacious & nice. We were with a big group, some of our group complained about the showers being cold. They...
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Thank you for comments and feedback regarding your food service. We take these comments seriously and appreciate your time taken to inform us of this incident. Had we known about your hot water issues we would have been only too happy to assist. Our IT team are looking into the wifi problems, but this could have possibly been solved by...
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Travelgem's review below is pretty comprehensive so I don't need to say too much!
We stayed for a night during the Easter long weekend and thought the price was great value. A king sized bed, plus a single for our 8 year old for $160 on Easter Sunday. The bonus was breakfast and free Wi-Fi as we weren't expecting either...
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We look forward to welcoming you back to Potters when you next visit our wonderful region. We are proud of our 3 1/2 star rating and aim to provide a clean, relaxing and enjoyable experience for our guests. We are currently upgrading our room furnishings, and hope to impress you with our great new look. We are delighted to have...
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After reading the scathing reviews my husband and I were apprehensive about staying at Potters but decided we would have a good time away regardless of what we experienced.
KING VILLA ROOM
Therefore it was a pleasant surprise when we found that our room was away from the bar/bistro area and although it seemed quite heavily booked, there was not...
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At Potters we are constantly aiming to meet and exceed our guests’ expectations and I am pleased to see that in this instance we have achieved our goal. It is through constructive feedback such as yours that our motivation grows to continue to strive to meet our guests’ needs. The band on the Friday night was one of our regulars...
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Great location - Hunter valley mins away.
But the linked rooms are too noisy - you can hear EVERYTHING next door
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Thank you for your feedback. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations.
We have a limited number of interconnecting rooms, and as you stayed over the Easter Long Weekend all of our other rooms were booked out. For future stays, please visit our...
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