Friendly helpfull staff, superb conservatory restaurant with stunning views over Rutland Water. Comfortable accomodation. Nothing was too much trouble for the staff, will return. More

We decided to treat ourselves to a festive lunch at this hotel on Christmas Day 2011. Food no more than average canteen lunch, and the service was truly awful! Temporary waitresses appear to have been engaged for the day, all of whom were pleasant but totally lacking in direction. I do not expect to have to ASK for the wine... More

We stayed for 2 nights for a family wedding, but probably wouldn't have booked it just for the 2 of us. When we arrived we were pleasantly surprised by the great waterside location and unusual layout of the hotel. We had booked a standard double and initially quite liked our courtyard opening (external door) room. I overlooked the rather tired... More

Purchased a one night stay with via Groupon, room was ok nothing special but you are not going to get a decent room as a groupon customer I guess. No toilet roll, dead insects in the shower tray, no phone to ring down about toilet roll or the lack of wine on arrival as promised with the deal so initially... More

Stayed at this hotel last night, room clean and presentable tea coffee kettle etc ( but noted no biscuits??) as this was one of the courtyard rooms that accept dogs, wasn't expecting much but was pleasantly suprised. A little tired looking in places but clean and comfortable apart from the pillows. The meal was booked for a set time but... More

Early evening, looking for somewhere to stay, road signs led us to this hotel. We were offered excellent discount rates. Small but very comfortable room, especially for one night. Excellent dinner and breakfast. More

Visited the hotel at the end of October, had a fantastic room, jacuzzi bath(large enough to have a party in!), state of the arch toilet, four poster bed. The staff at the hotel were fantastic, Beccy was helpful and really understanding when we had to cut our stay short due to family circumstances, she sorted my partner with some bacon... More

best western have made this into a very nice hotel, our room was clean, spacious and very comfortable. the staff were excellent and freindly. the restaurant overlooks the reservoir and is very tasteful. now to the food it was very dissapointing most of the food seemed to be reheated event the breakfast my beans actually had a skin on them.... More

On arrival the in the bedroom the smell of paint was overpowering. Even in November there were wasps in the room, a dead wasp in the bathroom. The bathroom floor was stained around the toilet and the toilet brush was brown and crusty. The bedroom carpet was frayed around the bathroom door and could have been dangerous. The evening meal... More