Bed's were okay and comfortable but the room was very old and dated. Way too expensive for the room which was average with a king bed. The entire hotel is overrated and expensive. Didn't like the view of the pool. The pool was not the best. Service was not great. Very small room. It was very cold in the room...
More
Dear Guest
Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel and the services we offer.
We would like to apologize for not meeting your expectations. We are always in the process of updating our guest rooms and public areas to ensure guest satisfaction. We have recently renovated a...
More
I can't recommend any establishment that has hidden, unadvertised fees added on to your bill upon check out. The additional fees are nothing more than double dipping. We all know business have to to make a profit to stay in operation but be up front about what your stay will really cost.
More
I was a little worried about staying here when I read the reviews. I last stayed at the Heritage Inn about 20 years ago and found it a nice place to stay. My stay there this time was great as well. It is a good full-service hotel in the mid-range price level. The other full-service hotel would be Temple Gardens...
More
Dear Guest,
Thank you for taking the time to let us know about your stay with us at the Heritage Inn. We certainly appreciate our customer’s views and comments as they allow us the opportunity to improve our products and services. Your positive comments have been posted for the hotel staff to read and we do thank you for making...
More
You would not want to stay here more than 1 night, even if the price is lower than some other hotels. The room we stayed in was large, but had no window to get rid of the "dead air" smell. Fortunately the bed was clean and comfortable and we had a nice hot shower in the morning. Towels were cheap...
More
To Heinekeng,
Thank you for taking the time to express your concerns about your past stay. We certainly appreciate our customer’s views and it certainly allows us the opportunity to correct and make changes to our products and services where necessary.
It appears that you were satisfied with several aspects of your stay but were disappointed that your window would...
More
My bathroom hadn't been cleaned to my standards and the room was a bit musky though it looked great and the odour dissipated after a few minutes of having the window open. I love being able to open my hotel windows so that's a plus. The staff was very helpful and the location is super easy to find and the...
More
Hello,
Thank you for taking the time to tell us about your past stay as we certainly appreciate any feedback from our customers.
First and foremost, I would like to apologize for the level of standards that were below your expectations, and certainly below our standards, in the housekeeping division. I have reviewed your comments and concerns with our Housekeeping...
More
I stayed here with a friend on our way back from Alberta. It was a great place to break up the drive. The price was reasonable and had a clean pool/hot tub area. It did get noisier in the late evening, but we were so tired after driving all day that we passed out immediately.
Our cable didn't work when...
More
Dear Christina1984,
Thank you for taking the time to tell us about your past stay with the Heritage Inn and we certainly appreciate your comments.
We strive to meet the needs of our guests and we are glad that your overall experience was positive.
We would like to apologize for the issue you encountered with your room cable. We are...
More
I was in town for business and was booked there. My first night's room, (yes I had to move), was in the original part of the hotel. It was very musty smelling and felt claustrophobic due to the low ceiling in the entry way. I also had requested a frig and there wasn't one. The next night's room, while light...
More
Dear disappointed113,
Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel.
I would like to apologize to you on the distress that was caused; we are always in the process of updating our guest rooms and public areas to ensure guest satisfaction.
With the direct problem of the water...
More
Our major complaint was pricing but I suppose when there is demand, hotels can charge what they wish - this is a major reason why we travel stateside as rooms are half the price of Canadian hotels of similar quality. However, the one problem we ran into was a TV that would not work (modem problem). When mentioned at the...
More
Dear AIKEriksdale,
Thank you for taking the time to tell us about your past stay, we certainly appreciate your comments.
I would like to apologize for the issues you faced in your guest room. We are currently upgrading all of our modems from Analog to Digital which may have caused the modem issue in your room.
I certainly agree with...
More
THE ROOMS DO NOT LOOK LIKE THE WEBSITE.
We were there for the funeral of a 17 month old boy. The grieving parents wanted us to stay at this hotel because they are so lovely that they wanted to pay for it as part of healing for them...
To start when we reserved, we were quoted the wrong rate. When...
More
Dear Brittany R,
First of all, the Heritage Inn management and staff would like to extend our deepest sympathies to your family for your loss. We regret to hear your disappointment with our hotel during this already difficult time. With regard to the incorrect rate given, you are correct, it should have been quoted as $141. That was a mistake...
More
This hotel is very expensive for what you get: paint peeling off the walls, bathroom not stocked with enough of anything, restaurant not good (in fact I had someone come up to me in the restaurant and tell me what to stay away from as it had made them very sick), and finally digging up the parking lot directly outside...
More
Dear Synchorswim,
Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel and services that we offer.
We are currently doing constant upgrades to our hotel, internally, as well on the exterior. We direct the staff to inform all guests of the construction areas and I apologize that you were...
More
33 Reviews
19 Reviews
27 Reviews
