I have had 3 separate hotel staff (reception, General Manager and accounting) tell me that my issue was taken care of. They then recanted and did not even bother to call me. When I called back to ask why, I spoke to the same General Manager (Eric Faust) who assured me that my issue was taken care of, he proceed... more

Spent a night with my wife and son, we had a very nice stay. The rooms were excellently decorated and the staff were very courteous. The pool and spa are awesome, the grotto is very unique in the area and an attraction with-in itself. Over all the rooms were very accommodating not to mention the free wi-fi internet and smoke... more

We were pleased with our room and the breakfasts served there - a bit disappointed that there was no lunch or dinner servce, but on balance were happy with our stay. There are still signs of ongoing renovations but all was quiet and well handled by maintenance staff. We would stay there again if the occasion presented itself. more

We were in eastern townships, Quebec last week-end to do some family bicycle and we decided to try the newly renovated "Le President". What a surprise to see the new rooms completly renovated with a lot of taste... If we would have only read the reviews from TA we would not have chosen that hotel because of the bad reviews.But... more

When you want a very good quality/price ratio near Sherbrooke it is the place to go. Service was fast and precise. The sunday brunch is excellent and not expensive. The hotel pool is a MUST with its SPA. I believe the management is behind a good service. When you want to be near the city and at the entry of... more

I stayed here with my daughters soccer team. Dirty, disgusting, a health hazard. They say renovating but I hear from others they were 3 years ago. Wouldnt let me cancel with my money back even though I was not told about renos. Desk clerk was so rude. Didnt give a ---- just wanted my money. These people obviously do not... more

This hotel has to be in one of the worst conditions I have ever seen. The reason we were staying at this hotel in the first place, was that the track team manager booked a group of rooms for the track club my daughter belongs to. We were there for the Canadian National Junior Track & Field Champsionships. The Hotel... more

So called improvement are going for months or what? That Manager was probably hiding somewhere since no one at front desk could receive my request. Service is non existant. Room are 25+ years old. Building is heavily crippled (as previous picture shows). Never ever again. Just a shame I didn't know about this site before, as reviews suggeste, I wouldnt'... more

Dumpy, moldy, musty room. I walked out after seeing the room and cancelled my booking. This place would be better for a low budget horror movie. A number of better choices are nearby. more