Seems that when you rent a room after Quebec 's Carnival it is possible that your room may be dirty... well this shouldn't be a trend. Someone forgot to clean my room the bed was done but too bad for me i found out the next morning by opening the window shades. Blood stain on bed sheet, kleenex behind sofa,...
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Goo day,
I want to thank you on behalf of the Hotel Universel Quebec staff for taking the time to give some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of our hotel.
We also want to apologize for not delivering our promise of exceeding all your guest expectations...
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Buisness trip ..this hotel has very comfortable rooms with an awesome pool atrium..great if you have kids. Restaurant is very good and well priced.Service was exceptional overall great stay
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Good day,
We thank you for the comment you posted about our hotel. We really appreciate is and we take good note of all the comments in order to keep improving our services.
We are happy to know that the services and the facilties met your expectations. Plus, we are happy to know that you enjoyed the spa area and...
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We stayed for two nights in September 2011 while on a coach tour of eastern Canada & The USA.
The rooms were very comfortable, clean.
The restuarant was offering all meal sat half price, it seem that this is a regular thing on a Monday night, and it was packed, the food was nice, and the service was good.
In...
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Good day,
We thank you for your comment about our hotel. We take good note of all the comments in order to always improve our services.
We are happy to know that you enjoyed you stay in last September and that the services met your expectations.
The pool area is a must in the hotel and it is the perfect...
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We stayed here a few nights in May, 2011. Its a bit of a drive from Quebec City, and there were few choices available for breakfast in the area; however, dinner choices were close and plentiful. Parking was easy and secure. The staff were indifferent, but we somewhat expected that.
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Good day,
We thank you for your comment about our hotel. Comments are very important to us in order to always improve our services.
We are happy that your enjoyed your stay and that the services met your expectations. It is true that there are not a lot of restaurants for breakfast near the hotel, but there are a few...
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we found this place by chance and we were a little worried when we came inside-- it looked like it was out of our price range. however, the rates were great, the rooms huge (and include a small kitchen), and there's TV in English. we came here in November, so the humidity from the pool was welcome! we also had...
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Good day,
We thank you for your comments about our hotel. We appreciate that you took your free time to give your comments about your stay.
We are happy to know tat you were positively surprised by the rooms and that you enjoyed your stay and the services of the hotel.
In hoping to welcome you again in our hotel....
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The kids really liked the pool area and the swinging double bed. The rooms were OK, but the air conditioner rattled a bit. It is close to a small shopping centre. However, it is a fair distance from Quebec City Centre.
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Good day,
We thank you for taking some time to share your comments about your stay in our hotel in June.
We are happy to know you enjoyed the pool and spa area, just as your kids did.
It is true that we are not directly downtown, but the City bus service is really good and it doesn't take long...
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We spend three nights at this hotel over the September labour day weekend. The hotel was busy but our room on the 4th floor of the newer part was very quiet. The room had good amenities and was very modern. The one down side is that there is no fan to draw humidity away. The hotel has pools and a...
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Good day,
We thank you for the time you took to share your comments about your recent stay in out hotel.
We are happy to know that you enjoyed your stay and that your room met your expectations in terms of comfort, clealiness and quietness.
We also take all comments about the fan, the atrium and the humidity. It is...
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We have stayed in four with two rooms there for just one night last july, 2011. They have large rooms with large beds, breakfast, excelent indoor pool with sauna. If you have a car it is a nice place to stay.
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Good day,
We thank you for the time you took to share your comments about your recent stay in our hotel.
It is nice to know that you enjoyed your stay in our hotel and that the services met your expectations: the pool area is a must and people always enjoy the time spent in the atrium to relax.
In...
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Renovated hotel with excellent Greek restaurant. ONLY downside is that getting to the elevators you walk via the pool area which is very nice but very hot and humid. Chlorine smell on the first floor. Nice location near shopping. Opportunity to sit at umbrella-ed tables outside. Thoroughly enjoyed this hotel and would highly recommend it.
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Good day,
We thank for taking the tim to write a comment about your stay in our hotel. We really appreciate all the comments we get, it gives us the opportunity to improve our services.
We are happy to know that you enjoyed your stay and that the services met your expectations. Even if the smell was strong, we hope...
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Ticks all the boxes: friendly, clean, tidy. BUT... the El Greco Restaurant! We decided to dine in. Asked to see the wine list and what followed was a scene out of Prohibition Era: "we don't sell wine sir, you can bring your own."
First day in Canada: "So where can we buy some? Is there a bar:
"No the bar...
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Good day,
We thank you for your comments about your stay in our hotel. We really appreciate that your took the time to write them.
We are happy to know that you enjoyed your stay and that that room met your needs and expectations. We take good notes about all the things your wrote about the hotel restaurant, and we...
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