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All 91 Quebec City hotels »

Hotel Universel Quebec

3.0 of 5
2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Hotel amenities
Ranked #45 of 91 hotels in Quebec City
4.0 of 5 stars 114 Reviews
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114 reviews from our community

    Trip type
Traveller rating
    33
    44
    19
    10
    8
Date Rating
G0lfGr0up
Laval, Canada
Senior Reviewer
8 reviews
3 of 5 stars Reviewed 9 February 2012 NEW

Seems that when you rent a room after Quebec 's Carnival it is possible that your room may be dirty... well this shouldn't be a trend. Someone forgot to clean my room the bed was done but too bad for me i found out the next morning by opening the window shades. Blood stain on bed sheet, kleenex behind sofa,... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
13 February 2012

Goo day, I want to thank you on behalf of the Hotel Universel Quebec staff for taking the time to give some feedback on your stay. Your comments are very valuable to us and will allow us to improve every aspect of our hotel. We also want to apologize for not delivering our promise of exceeding all your guest expectations... More

Paolo1005
Senior Contributor
23 reviews
4 helpful votes
5 of 5 stars Reviewed 7 January 2012

Buisness trip ..this hotel has very comfortable rooms with an awesome pool atrium..great if you have kids. Restaurant is very good and well priced.Service was exceptional overall great stay More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
10 January 2012

Good day, We thank you for the comment you posted about our hotel. We really appreciate is and we take good note of all the comments in order to keep improving our services. We are happy to know that the services and the facilties met your expectations. Plus, we are happy to know that you enjoyed the spa area and... More

EssexOnlyMe
Essex
Senior Reviewer
10 reviews
17 helpful votes
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

We stayed for two nights in September 2011 while on a coach tour of eastern Canada & The USA. The rooms were very comfortable, clean. The restuarant was offering all meal sat half price, it seem that this is a regular thing on a Monday night, and it was packed, the food was nice, and the service was good. In... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
5 January 2012

Good day, We thank you for your comment about our hotel. We take good note of all the comments in order to always improve our services. We are happy to know that you enjoyed you stay in last September and that the services met your expectations. The pool area is a must in the hotel and it is the perfect... More

Phil268
Halifax, Canada
Senior Contributor
21 reviews
13 helpful votes
4 of 5 stars Reviewed 22 December 2011

We stayed here a few nights in May, 2011. Its a bit of a drive from Quebec City, and there were few choices available for breakfast in the area; however, dinner choices were close and plentiful. Parking was easy and secure. The staff were indifferent, but we somewhat expected that. More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
28 December 2011

Good day, We thank you for your comment about our hotel. Comments are very important to us in order to always improve our services. We are happy that your enjoyed your stay and that the services met your expectations. It is true that there are not a lot of restaurants for breakfast near the hotel, but there are a few... More

kjuliana
Gwangju, South Korea
Contributor
19 reviews
6 helpful votes
5 of 5 stars Reviewed 27 November 2011

we found this place by chance and we were a little worried when we came inside-- it looked like it was out of our price range. however, the rates were great, the rooms huge (and include a small kitchen), and there's TV in English. we came here in November, so the humidity from the pool was welcome! we also had... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
29 November 2011

Good day, We thank you for your comments about our hotel. We appreciate that you took your free time to give your comments about your stay. We are happy to know tat you were positively surprised by the rooms and that you enjoyed your stay and the services of the hotel. In hoping to welcome you again in our hotel.... More

MichaelC1965
Hobart, Australia
Contributor
14 reviews
3 of 5 stars Reviewed 6 November 2011

The kids really liked the pool area and the swinging double bed. The rooms were OK, but the air conditioner rattled a bit. It is close to a small shopping centre. However, it is a fair distance from Quebec City Centre. More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
7 November 2011

Good day, We thank you for taking some time to share your comments about your stay in our hotel in June. We are happy to know you enjoyed the pool and spa area, just as your kids did. It is true that we are not directly downtown, but the City bus service is really good and it doesn't take long... More

MPR1967
Banff, Alberta
Senior Contributor
42 reviews
17 helpful votes
4 of 5 stars Reviewed 2 November 2011

We spend three nights at this hotel over the September labour day weekend. The hotel was busy but our room on the 4th floor of the newer part was very quiet. The room had good amenities and was very modern. The one down side is that there is no fan to draw humidity away. The hotel has pools and a... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
4 November 2011

Good day, We thank you for the time you took to share your comments about your recent stay in out hotel. We are happy to know that you enjoyed your stay and that your room met your expectations in terms of comfort, clealiness and quietness. We also take all comments about the fan, the atrium and the humidity. It is... More

jdd000
Sao Paulo, SP
Reviewer
5 reviews
14 helpful votes
4 of 5 stars Reviewed 10 October 2011

We have stayed in four with two rooms there for just one night last july, 2011. They have large rooms with large beds, breakfast, excelent indoor pool with sauna. If you have a car it is a nice place to stay. More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
11 October 2011

Good day, We thank you for the time you took to share your comments about your recent stay in our hotel. It is nice to know that you enjoyed your stay in our hotel and that the services met your expectations: the pool area is a must and people always enjoy the time spent in the atrium to relax. In... More

Coolestgrammie
Fredericton, Canada
Reviewer
3 reviews
4 of 5 stars Reviewed 28 September 2011

Renovated hotel with excellent Greek restaurant. ONLY downside is that getting to the elevators you walk via the pool area which is very nice but very hot and humid. Chlorine smell on the first floor. Nice location near shopping. Opportunity to sit at umbrella-ed tables outside. Thoroughly enjoyed this hotel and would highly recommend it. More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
29 September 2011

Good day, We thank for taking the tim to write a comment about your stay in our hotel. We really appreciate all the comments we get, it gives us the opportunity to improve our services. We are happy to know that you enjoyed your stay and that the services met your expectations. Even if the smell was strong, we hope... More

dmb100
Manchester, United Kingdom
Senior Contributor
23 reviews
67 helpful votes
4 of 5 stars Reviewed 8 September 2011

Ticks all the boxes: friendly, clean, tidy. BUT... the El Greco Restaurant! We decided to dine in. Asked to see the wine list and what followed was a scene out of Prohibition Era: "we don't sell wine sir, you can bring your own." First day in Canada: "So where can we buy some? Is there a bar: "No the bar... More

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HotelUniversel, Responsable relations clients at Hotel Universel Quebec, responded to this review
9 September 2011

Good day, We thank you for your comments about your stay in our hotel. We really appreciate that your took the time to write them. We are happy to know that you enjoyed your stay and that that room met your needs and expectations. We take good notes about all the things your wrote about the hotel restaurant, and we... More

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