Hi, I shared this room with my brother in law and our 2 boys for a hockey tournament. The room is a nice size and the tv was good. The room was vacumed and clean except for black stuff on the ceiling. The ceiling also required repairs to the gyproc.
The elevator was out of order all weekend. The security...
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Hotel is in a good location for walking around visiting the sites of Charlottetown. Good facilities for washing and dry cleaning. Friendly, helpful staff.
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My name is Walter van Beek, the General Manager of the hotel.
I would like to thank this guest for taking the time to comment on his/her stay with us and I will ensure that your positive experience at the Best Western Charlottetown is shared with the team.
We look forward to hosting you on future visits to our beautiful...
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Although this hotel has some great features I was left disappointed.
1. We booked as a group - the group rate wasn't much of a discount from market price.
2. Did not feel welcome as a group. We had to sign an additional agreement as a way to discourage misbehaviour of our kids.
3. Some of our group were placed...
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My name is Walter van Beek, General Manager of the hotel.
I appreciate receiving the feedback that this guest provided to us. We can always improve our overall product and service although I am happy to read that many aspects of your stay were enjoyable.
My team and I will carefully review your comments and address those areas that can...
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I live on PEI but this winter my boyfriend and I decided to stay in Charlottetown for the evening. I was very pleased by the Best Western. The pool is very nice however they are doing some new renos so there is no longer a hot tub and no sauna. The room was very clean and the workers were all...
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It was a pleasure to read this guest comment.
We welcome island guests, especially at this festive time of the year, with great enthusiasm.
I am pleased to hear that our hotel team looked after your needs and that you enjoyed our recent upgrades to the hotel, including new beds and bedding throughout the property.
Thank you for taking the...
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I have been travelling to PEI for 14yrs on a monthly visit to work and have stayed at many Hotels, Best Western Charlottetown is a clean, spacious, great suites, free continental breakfast, indoor pool, gym...etc...perfectly located to downtown, waliking distance to many pubs, restaurants, shopping, waterfront, the staff are excellent to deal with, take great pride in there positions and...
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I truly appreciate receiving this great review from the guest.
My team has worked extremely hard in refurbishing this property to bring it up to Three Diamond status.
The guest rooms have been completely renovated with new beds, carpeting, wall vinyl, granite countertop bathrooms, flat screen television etc.
We have opened a new breakfast room and all fitness equipment has...
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On November 10th, 2011 I had the opportunity to stay at the Best Western in Charlottetown, PEI. In my role as General Manager for my business , I had planned to meet with our entire service team in PEI while I was there. The Best Western hotel management was kind enough to provide me with a room large enough to...
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I thank this guest for sharing his/her comments with us. It is truly rewarding to see that you enjoyed your stay at our property. I will ensure that your feedback is shared with the team at the hotel.
We have just concluded a substantial upgrading of the hotel and we are receiving very positive comments on the new product.
I...
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Stayed two weeks ago beautiful large spacious room with new controls for heating and cooling. I enjoying staying at this property in my business and personnal travels.
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Good Morning,
I would like to thank the guest for taking the time to comment on his/her stay.
We have very recently completed a full refurbishment of the hotel including a complete new interior package in the guest rooms. It is most rewarding to see that our friendly service combined with the new guest room experience made their stay an...
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/////////We stayed in the older section...room without a fridge, rather rundown looking,
bed okay......walked through - clean, bright, carpeted tunnel under street to the main lobby, breakfast, exercise area......tired of walking back and forth as our room key kept crashing, and the desk clerk was 'ready to give advice on how we kept ..demagnetizing' the key' until the maintenance fellow...
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Good Morning,
My name is Walter van Beek, General Manager of the hotel.
I have carefully reviewed your comments and I thank you for taking the time to write to us and fellow travellers.
I am glad you enjoyed our new beds which were installed in 2010. Your kind comments on our maintenance associate will most definitely be shared not...
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We booked for our 40th wedding anniversary. We were greeted by very friendly staff and in our room was an anniversary card with chocolates from the staff. Our room was clean and quiet. Great sleep on a comfy bed. The hotel is in a great location, close to shops, entertainment etc. The complimentary breakfast was delicious.
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My name is Walter van Beek, General Manager of the property.
It was wonderful to read your kind comments about your stay.
The hotel team was aware that you were celebrating a very special occasion and I am very glad to see that their extra care was appreciated.
Thank you very much for having chosen our hotel for this special...
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We were so pleased with the accommodations this hotel provided us; early check in, late check out. They were pleased to move us to another room when we complained about a loud domestic argument and baby crying in the next room to ours. There is a great pool here too. The elevator advertises an eatery/pub within the hotel - but...
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I thank this guest for taking the time to comment on their enjoyable stay. We have adjusted the signage in the elevator to more clearly indicate the proper directions to our Continental Breakfast Room. I am sorry that you were confused.
Clear instructions have been issued to our housekeeping staff to respect the do not disturb signs and respect the...
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116 Reviews
21 Reviews
