My fiance and I choose to spend a nice night in Toronto after a conference I was at and was super excited based on the pictures. The lobby and restaurant and everything was gorgeous though we didn't eat anything there. We got to the hotel room and it was a huge let down. The size was not bad for a...
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Dear Hailey C,
It is unfortunate that your stay with the hotel did not meet your expectations. We do however thank you for taking the time to complete the TripAdvisor Guest Questionnaire. Your feedback is very important to us and it will be used as a tool in our efforts to strive for continuous improvement.
Kind regards,
Nancy Munzar Kelly...
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Room was TINY and we had to wait to check in.
Pool area was a SAUNA.
I requested a refrigerator via e-mail weeks before and still had to wait until close to dinner time for the fridge to be brought up to my room.
Really not that impressed and for the same amount of money, could have stayed somewhere nicer,...
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Dear havecurveswilltravel,
Thank you for taking the time to complete the TripAdvisor Guest Questionnaire. Please accept our apologies as it seems that you were dissatisfied with various aspects of the hotel. Please be assured that your feedback has been taken very seriously and it will be used as an important tool in our efforts to strive for continued improvement.
Again,...
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This is a classic case of false advertising. The website photos showed beautiful, modern rooms that were well appointed with some of the best finishings. The reality (and I stayed in a suite) was a room that hadn't been updated in 20 years, with televisions so old you could barely get a clear picture. The carpet was rippled bordering on...
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Dear mhny2525,
We welcome all constructive criticisms and thank you for taking the time to comment on your stay with us. Your feedback will be used as a tool in our efforts to strive for continued improvement.
Kind regards,
Nancy Munzar Kelly
General Manager
Metropolitan Hotel Toronto
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When you ener the lobby it looks nice enough, beautiful Chritmas Tree, nice doorman, etc....but when you get to your room it is completely different. Our room was in sorry need of re-modeling. The decor and bathroom were VERY dated. It was also he smallest hotel room I have ever stayed in in North America. I mean really small. Location...
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Dear bdaltybenn,
Thank you for taking the time to comment on your stay with us. Please accept our apologies as it seems that you were dissatisfied with the service. Please be assured that your comments have been taken very seriously and it will be followed up accordingly.
Guest feedbacks are used as an important tool in our efforts to strive...
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We chose this hotel for the close proximity to the Princess Margaret hospital as I had a 4:30am appt there and we could walk from the hotel. We loved the fact that it was on a quiet street and away from the hustle and bustle of the way more expensive hotels on Queen St. at half the price! The room...
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Dear okamod2,
Thank you for taking the time to comment on your stay with us. It is unfortunate that you did not get to enjoy dinner at Hemispheres Restaurant but at least had the opportunity to experience our bar. Please be assured your comments have been taken very seriously. We use your feedback as a tool in our efforts to...
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Got a deal of Hotwire. The Hotel needs to be updated. The lobby is very clean but the sofa needs old and needs to be replaced. We were lucky to be put in King size room. House keepers really need to wipe the wallpaper and our toilet seat had a stop stains around. Didn't like staring at yellow stain on...
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Dear vistolas,
Thank you for taking the time comment on your stay with us. Please accept our apologies as it seems that you were somewhat dissatisfied with the level of product you experienced during your stay. Please be assured that your comments have been taken very seriously and it will be used as a tool in our efforts to strive...
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I did not select that hotel since I was on a business trip and it had been selected on my behalf. But I saw quite a lot of negative comments in the list of reviews and was a bit wary about it. However, there was absolutely nothing wrong with that hotel. Centrally located, it was easy to maneuver around the...
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Thank you for taking the time to comment on your stay with us. We make every effort to ensure guest's needs are met and exceeded through the service we provide.
Your feedback is welcome and inspiring for our staff to continue to strive toward service excellence and we will share your comments with our management team and staff.
We look...
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I stayed at the Metropolitan Hotel in November, as I was attending a conference there. The lobby of the hotel was very clean and spacious, and appeared fairly recently renovated. The staff were very courteous and helpful during both check-in and check-out, with I was served very quickly both times.
My room was clean and the bed very comfortable, but...
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Dear RavensFlight,
Thank you for completing the TripAdvisor questionnaire. We take our customer feedback very seriously and it is definitely wonderful to hear your comments highlighting our service and facilities. I shall certainly be sharing your comments with the team and this will no doubt motivate them in the future.
Once again, I sincerely thank you for your comments and...
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This is my second stay here and doubt I'll be back a third. The first time I was lucky enough to be upgraded to a one bedroom suite and it was great. Obviously the staff treat you according to what room you are staying in because on that stay everyone was very friendly and hospitable. That is not the case...
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Thank you for taking the time to comment on your stay with us. Please accept our apologies as it seems that you were disappointed with the service experienced during your stay. Please be assured that your comments have been taken seriously and will be followed up accordingly. Your feedback will be used as a tool in our efforts to strive...
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This hotel was ok. The rooms were clean and starting to become dated. Not quite totally dated, but close. The lobby was clean and spacious, the elevators worked and the staff was pleasant enough. I enjoyed the lobby bar. Not central to Front St. or the financial district, but the price reflects that. Add $10 for a cab ride if...
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Thank you for your comments, your feedback is welcome and inspiring for our staff to continue to strive toward service excellence. I am pleased to hear that you found good value for your stay.
We look forward to welcoming you back to the Metropolitan Hotel Toronto.
Regards,
Kimberly Chang
Executive Assistant
Metropolitan Hotels
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