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Quality Hotel & Suites Airport East

3.0 of 5
2180 Islington Avenue | At Highway 401, Toronto, Ontario M9P 3P1, Canada
Hotel amenities
Quality Hotel & Suites Airport East
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18 traveller photos
Ranked #83 of 119 hotels in Toronto
3.0 of 5 stars 99 Reviews
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99 reviews from our community

    Trip type
Traveller rating
    13
    28
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    16
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Date Rating
Melanie P
Penetanguishene, Ontario, Canada
2 reviews
3 helpful votes
“don't bother”
1 of 5 stars Reviewed 28 November 2011

paid over $ 40 more than quoted when booking through hotel. hotel shuttle took 1 hr to pick us up from our return flight. not worth the $ More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
9 January 2012

Thank you for staying at the Quality Hotel & Suites, Toronto Airport East and sharing your experience here while you were our guest. The staff and I are committed in offering our guest great service and comfortable clean rooms. This hotel offers different packages. Discounts cannot be transferred with other packages. The rates from third party sites do not include... More

Sheila M
Ottawa, Canada
2 reviews
2 helpful votes
“Clean and surprisingly quiet accomodation”
4 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

I needed a reasonable place to stay in Etobicoke recently. I had to attend a family funeral in the area. I know the area really well since I grew up just a few minutes away. For me this was a good alternative to staying at a family member's home. The hotel was very clean, the front desk staff were very... More

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gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
27 November 2011

Thank you for choosing the Quality Hotel & Suites, Toronto Airport East for your accommodations during your family bereavement. We extend our condolences. Cleanliness is one of the significant objectives for this hotel. The other is guest services. As of June of 2011 this hotel has transformed to a smoke free establishment. Our previous smoking floor (5th), received total restoration;... More

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enercontrol
Senior Contributor
28 reviews
55 helpful votes
“Improved Since I Was Here Last !!”
4 of 5 stars Reviewed 16 November 2011
2
people found this review helpful

I spent two nights here and must say that things have improved since I was last here. The rooms are still spacious and the rooms, halls and entrances were spotless. The staff at the Front Desk were friendly and even supplied us with a Gambling Package that gave both of us $25 in chips to play slots at Woodbine. That... More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
20 November 2011

Thank you for giving us an opportunity to serve you again. My staff and I are committed in offering our guest quality accommodations and excellent service. I look forward to read such observations. It lets me know our efforts are recognized and we are on our way to create a memorable experience for our guests; every day, every guest. More

TonyJudge
Glasgow, United Kingdom
Top Contributor
56 reviews
29 helpful votes
“Very cheap through Hotwire.......”
3 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

Like other Tripadvisor customers, we booked through Hotwire and only paid £29. We had laready had a full day in Niagara Falls so were only using this hotel as a base for the night as we had an early flight out the next morning. Had heard that Toronto taxis were expensive so used teh subway and 192 Skyrocket to get... More

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gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
20 November 2011

Thank you for staying at the Quality Hotel & Suites Toronto Airport East for your accommodations while visiting the Toronto area. We appreciate your observations of our hotel. Our location is ideal; hub of many major highways. I am pleased you took advantage of our Hotwire special for this time of year. More

gaye151
Sudbury, Canada
Senior Contributor
21 reviews
1 helpful vote
“poor customer service”
1 of 5 stars Reviewed 14 November 2011

At midnight someone tried to enter our room. We were never given a proper explanation or apology . I did ask to speak to a manager the next day. Although pleasant he was a new evening manager and did little to alleviate our concern. He offered us a free dessert. We did leave a hotel review with a request for... More

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gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
15 November 2011

The staff and I are committed in offering our guest quality accommodations and exceptional service. In your situation we have failed to deliver on our commitment. My sincere apology for the inconvenience you have experienced. You are right; our hotel rooms may need updating however cleanliness is something we have never had issues with. Because of other guest with allergies,... More

drew0911
Alexandria, Egypt
Senior Reviewer
7 reviews
4 helpful votes
“Easy access and large clean rooms”
5 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

This property has large clean rooms and easy access to all of Toronto. We got this hotel off of hotwire at 50.00$ a niht and they advertise for 110.00. So anywhere closer to fifty makes it a great value. Free internet and the bar and restaurant were good and reasonable. Clean and friendly and right on the bus line as... More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
15 November 2011

Thank you for your comments regarding your stay here at the Quality Hotel & Suites, Toronto Airport East. It is always a pleasure to receive such pleasant observations. We look forward to have you as our guest again; when frequenting the Toronto area. More

Dirty_A_1123
Toronto, Canada
Senior Reviewer
7 reviews
21 helpful votes
“Average, Clean, Professional Property”
3 of 5 stars Reviewed 4 October 2011
3
people found this review helpful

Booked this property on Hotwire.com for what, according to the Front Desk Agent, was a good deal. I would like to note that while Hotwire.com listed this hotel as a 3-star property, I was a little dissapointed upon the discovery that 3 stars included the Quality Hotel, as I had stayed at this property before, and would consider it no... More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
15 November 2011

Thank you for your comments regarding your stay here at the Quality Hotel & Suites, Toronto Airport East. I look forward to receive such commentary. You have taken the time to write a great deal of your observation on our hotel; deserves a response. I have taken the comments seriously, and applied the suggestions where we can improve and keep... More

RarelyaReviewer
Grand Rapids, Michigan
2 reviews
1 helpful vote
“Poor Management Response”
1 of 5 stars Reviewed 3 October 2011
1
person found this review helpful

Extremely loud male in adjoining room verbally abusing a female...loud yelling for about 1/2 hour. Manager and security came to check and warned patron. Loud noises continued. Next morning, persistent loud knocking on door of that same room at 5:15 a.m. Loud and rude hotel patron who has no idea at all how to behave in a public setting can... More

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gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
20 November 2011

Thank you for choosing the Quality Hotel & Suites for your accommodations while visiting the area. Also, thank you your comments on your experiences while you were our guest. The occurrence next door to your room is a learning episode for the night staff; an opportunity to gain knowledge of how to handle such an incident. If you ever experience... More

Evan M
Owen Sound, Canada
1 review
“Experience that I was Privileged to Have”
5 of 5 stars Reviewed 28 September 2011

I stayed at the Quality Hotel in September. The Hotel is outdated but the staff was great, Both the restaurant and front desk The restaurant neeeds a makeover but I found that the food was freash and good quality. The dinner I had when I got there was really good. I would recommend to give it a try. The breakfast... More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
20 November 2011

Thank you for choosing the Quality Hotel & Suites, Toronto Airport East for your accommodations while in the area. We appreciate your commentary! Our objective is, clean facility and great service. The restaurant has simplified the menu to, fresh and quality. More

CHMOORE30
North Bay, Canada
Contributor
13 reviews
15 helpful votes
“Dirty rooms, rancid food”
2 of 5 stars Reviewed 25 September 2011

Save your money, and go somewhere else. This hotel is far from any restaurants or shopping. Though there is a restaurant in the hotel, I don't recommend that you eat there; we had to return the food since it smelled absolutely rancid. I mean, we couldn't even stand the smell of it on our table! The rooms are very dated... More

Was this review helpful? Yes
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review
27 November 2011

Thank you for your review of the Quality Hotel & Suites. The staff and I are committed in offering our guest quality accommodations and great service. You are right our rooms are dated; our objective remains to be cleanliness and guest services. Our Preventive Program includes, Preventive Maintenance and deep cleaning for every guest room consistently throughout the year. In... More

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Quality Hotel & Suites Airport East Also Known As

  • Quality Inn Toronto
  • Quality Hotel Toronto
Address: 2180 Islington Avenue | At Highway 401, Toronto, Ontario M9P 3P1, Canada

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Quality Hotel & Suites Airport East
2180 Islington Avenue At Highway 401
Toronto, Ontario M9P 3P1
Canada
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