Location of the property is great, very close to the airport and the shuttle service is excellent. Very unfortunate that there were no recognition for IHG platinum member whatsoever - not even a bottle of water. Breakfast was great but only given a coupon for 1 even though my wife also a Platinum Elite with IHG. Room size is ok... More

I used there Complimentry airport shuttle that was Every half hour so I did not need to wait long.I was not compleatly suited with the first room I was issued and I asked could I please try another, that the front desk receptionist at this Hotel went above and beyond to make feel important and that my buisness is Appreciate.... More

We stayed for one night before heading to Toronto airport. Check in was fast and efficent. The rooms were clean and beds were comfortable. The night we stayed the was a big hockey tournanment going on in Toronto, but I must say there was no disruption with loud kids running up and down the halls. Was a great place for... More

I was provide this hotel after flight cancellation by Air Canada. Average and ok for overnight stay during travel. No complain, just basic but comfortable and clean. Breakfast was not included and is not really good. Shuttle service only 1/2 hr.

My wife had a 7;30 flight out on Sat morning from Pearson. To save the worry of driving in traffic I booked a room at The Crown Plaza Airport for Friday night. I have stayed a 8-9 hotels in the area and this is by far the best yet. We had a king bed that was very comfortable in a... More

Stayed in the Queen single room - spacious, well-decorated (although a little old), and so-so clean. Washroom could have been cleaned better. Overall, a really good experience. However, the restaurant downstairs is way overpriced, drinks are watered down, and breakfast buffet is ridiculously expensive ($25) - but doesn't match the quality. Guests be warned.

I received a great rate, that was my motivation. At check-in, I was upsold to a 2nd floor club room...larger and access to the club suite. I was surprised how small my room actually was, and with a low 7' ceiling. Breakfast was included with the upgrade, which was good, but I continually checked back to the small and dark... More

Room and bathroom were dirty, not enough towels for 2 people. Stayed for 2 nights, but had call for house keeping, as no one did our room after day one! Had a hair in our dressing when we ordered room service, and they told us we were wrong!!! The last morning we walked out to see vomit in the entrance... More

We had to stay here for two nights. The room had only flavored Keurig coffee. I asked the housekeeping in the hall for regular and she only offered that she would add it when she cleaned the room - thus no coffee in the morning. Called the front desk for information, quite often no answer. The business centre, very warm... More