you book a non-smoking room & you will find several smokers on your floor---try complaining to upper management & they will inform you that they have no control over what there guests do & you will not be compensated for a smoke filled room or hallway more

Stayed at the Crowne Plaza for 2 weeks. It is very easy to find and very accessible to all areas of the city. Check in was fast and friendly. Included during our stay was a buffet breakfast daily. Food and service were very good. We had no complaints about much except for the noise from adjoining rooms whether it be... more

The hotel on a whole was reasonable. It was clean, the rooms, particularly the bathrooms were a little on the small side and given that it was close the the airport, noisy. This is great if you are travelling to or from the airport, however if you are looking to leave your vehicle be warned. This hotel boasts 24 hr... more

The rooms in this hotel are very nicely decorated. Flat screen tvs, best bed that I have slept on at a hotel, small but very nice bathroom, and very clean room. The staff was very courteous and we got our king bed that we requested before arriving and the price was ok. One big bonus is that there is a... more

David Jiu is one of the nicest receptionists around (mentioned in another review). Recognized me as a Royal Ambassador member and upgraded me to a spotless suite incl. free breakfast buffet. Bed, pillows were comfortable, tube tv's could be replaced by flat screens though. Breakfast buffet was top notch...nothing to complain about. The location of the hotel is ideal. Free... more

I reserved the hotel with hotwire and then got their info from that source (regular web reference) They said a continental breakfast was included but when we arrived they informed us because we booked with hotwire we could not receive it. I feel all guests should be treated the same. It left a bad taste! more

I must say from the moment I entered the hotel I was very impressed. A young man by the name of Dave greeted me at the desk and ensured that all was well with my family and me. He was so polite and very helpful. The beds are devine and I wish that I could have fit one in my... more

I have come to know airport hotels pretty well over the years and I would say that this one has a certain charm that you wouldn't normally find. The hotel has a convinient hotel shuttle service 10 minutes away from the airport, the staff are friendly and helpful and easily give advice on what to do with your vehicle pending... more

Quiet rooms with firm but comfortable Beauty Rest beds covered with cozy Duvets, pillows sprayed with lavender mist and quiet listening to a relaxation CD created the best atmosphere for a good night's sleep every night of our 5 day stay. Thank you for all the big extras that will bring us back again for my family and friends. more