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Hotel Indigo Toronto Airport

3.0 of 5
135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada
Hotel amenities
Ranked #66 of 119 hotels in Toronto
3.5 of 5 stars 82 Reviews
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82 reviews from our community

What travellers say about this hotel
  • Free shuttle(4)
  • Hardwood floors(3)
  • Flat screen TV(3)
Traveller rating
    21
    29
    18
    7
    7
Only show reviews for Family (9) | Couples (28) | Business (23)
Date Rating
umfalvo
Reviewer
4 reviews
5 of 5 stars Reviewed 14 February 2012 NEW

We were in TO for a convention and booked this hotel through the convention website. The convention screwed up and didn't make the reservation with Indigo. We found this out at 11:30pm after driving for 6 hours. The assistant manager was unbelievably rude and lazy, and did not want to even acknowledge that there was an issue. He just wanted... More

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2659scooby
Sarnia, Canada
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW

Wow, we stayed here before flying out to Punta Cana on Jan.27,2011. The staff was wonderful and the room was super clean and the bed was super comfy! I would highly recommend this place. Exellent Location and Free shuttle to airport! NIce that the floors are pure hardwood no carpet, beautiful! More

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mannycanuk
Winnipeg, Canada
Contributor
12 reviews
5 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

When I arrived a plane happened to be landing at the airport revealing that the hotel is under the flight path. Despite that, the room was very quiet. The location on the flight path was not an issue. The arrival area is small, so instead of transferring my bags to my room from the lobby, I parked the car in... More

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43220
Upper Arlington, Ohio
Senior Contributor
30 reviews
6 helpful votes
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I have stayed at this hotel six or seven times while in the GTA on business. The location of the hotel is very good, and the covered parking is nice in the winter. The decor is similar to other Indigo hotels (hardwood floors, open shower, white desk chair). This particular hotel has service issues - occasionally there have been missing... More

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londonontario
london ontario
1 review
5 of 5 stars Reviewed 29 January 2012

We are staying here again on Feb,2 we have stayed here since 2006 , and never have had a issue as a couple or a group of 20. More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
1 February 2012

Dear LondonOntario, Thank you for taking the time to give us feedback on your stay, We look forward to you return in the future when staying at the Toronto Airport. Best Regards, Eddie Stark More

Jack7205
Hamilton, Canada
Reviewer
3 reviews
5 helpful votes
3 of 5 stars Reviewed 28 January 2012

We stayed here with a park and fly booking mid January. The hotel is clean and very simple furnishings. The only issue was the person who opened the restuarant. This staff member just pushed open the door and turned and went back inside without saying anything. No other issues. More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
1 February 2012

Dear Jack7205, Thank you for your feedback. The service issue has been discussed with our restaurant team so that it does not happen again. This is not indicative of the level of service we provide at Hotel Indigo. We look forward to welcoming you back in the future. Best Regards, Eddie Stark More

PATIOLATERN
Niagara Falls, Canada
Contributor
16 reviews
19 helpful votes
1 of 5 stars Reviewed 23 January 2012

Booked Indigo for Jan13th thru the hotline for the park and fly. It was critical for us to leave the hotel at 3;00am and the reservation person knew this since we had a 6:15 flight. We go to check in and try to book the shuttle and it only runs 22 hours a day-stops between 2-4 FYI the 4am was... More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
1 February 2012

Dear Patiolatern, Thank you for the feedback regarding your experience and your billing issue. I am glad that you were able to be accomodated to better serve your travel needs. Regarding billing, respectfully we do not take any opportunities to overcharge as you state, this was in fact an administrative error that has been rectified as you say. We are... More

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vjmToronto
Toronto
Senior Reviewer
7 reviews
21 helpful votes
4 of 5 stars Reviewed 20 January 2012

We stayed overnight for an early flight out. Tony at the front desk was very helpful. We wanted the 0430 shuttle but were told it was full so we had to take the 0400. This earlier shuttle actually became a Godsend for reasons I won't go into, but it had nothing to do with the hotel. Had a nice dinner... More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
1 February 2012

Dear VJM Toronto, Thank you for your review, we look forward to welcomng you back again in the future. Best Regards, Eddie Stark General Manager More

klein3
Parry Sound, Canada
Senior Contributor
41 reviews
53 helpful votes
5 of 5 stars Reviewed 15 January 2012

my wife and i stayed at this hotel for our 6 am flight and everything was great about it. the rooms are clean and nicely furnished. be warned that they advertised underground parking but there is only 3 small area for it, so we were stuck outside, wasn't that impressed when we arrived but it barely snowed while we were... More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
16 January 2012

Dear Klein3, Thank you for your wonderful review and feeback. With regards to the parking, our lot does include about 50 uncovered parking spots on the top two levels. The balance of our 170 spots are all covered. Our shuttle does stop running from 2am-4am due to flights not generally departing during those times and is available by reservation at... More

xxxOntariCanada
Ontario Canada
2 reviews
1 helpful vote
5 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

My husband and I have been staying at this hotel before and after any flights out of Toronto for many years. Their remodeling was done carefully and now it is bright, cheerful and clean. The staff are excellent ,always welcoming us back and greeting us as if we were old friends . We would recommend this hotel to any traveller. More

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Indig0Management, General Manager at Hotel Indigo Toronto Airport, responded to this review
16 January 2012

Dear xxxOntariCanada, Thank you so much for the wonderful feedback, we look forward to welcoming you back in the future when you are in the Toronto area. Best Regards, Eddie Stark General Manager. More

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