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Residence Inn Ottawa Downtown


Hotel class 3.0 of 5
161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
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Reviews you can trust

82% Recommend
4.0 of 5 stars 53 reviews
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By trip type
All (53)
[ Date ] [ Rating ]
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2 of 5 stars
Ontario
14 Nov 2009 | Trip type: Business, Solo travel

I stayed here for one night because of it's location, price and the complimentary breakfast. I was not at all pleased and wish I spent more to stay somewhere else. The location is great. However, the room I was in 914, is right by the elevators and all night long I heard it 'ding' every time it got to the... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Residence by Marriott Ottawa. I was extremely disappointed to read your comments and ask that you please accept my sincere apologies for the less than satisfactory stay you had in our hotel. I would really like to discuss your stay with you in person and...

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4 of 5 stars
Montreal
11 Nov 2009 | Trip type: Couples

It's the second time we are staying here and we were again happy with our choice.It's a perfect location near everything. Good size rooms, clean and well furnished. The service is good and the free breakfast is a bonus. We will stay here again when passing in Ottawa. more

Management response from
Denise Breau, Cluster Director of Sales & Marketin

Thank you for taking the time to post your feedback on your stay with the Residence Inn by Marriott Ottawa. Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to...

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5 of 5 stars
Toronto, ON
23 Oct 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I was in Ottawa on business and my company put me up in the Residence Inn for 2 months - June and July. Upon my arrival, the front desk staff greeted me warmly. They pointed ou the areas of interest - Parliament Hill, Byward Market, restaurants and shops, Rideau Centre (huge shopping mall) and the grocery store. All of this... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with us. Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the hotel time and again....

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5 of 5 stars
Vancouver Island
13 Oct 2009 | Trip type: Couples

Cannot say enough about the staff of this hotel. To a person, they showed themselves to be friendly, helpful, and dedicated. The room (suite) was very well appointed and clean. Our next trip to Ottawa will most definitely involve this hotel. Would like to single out Ms. Champagne - the general manager, and Franca of housekeeping for special kudos. Also... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. I will be sure to pass along your comments to both Nancy Champagne, our General Manager, and Franca who is in housekeeping, as well as the front desk staff. We are very proud of all of our staff members and their...

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4 of 5 stars
Boston
6 Oct 2009 | Trip type: Couples

This hotel is located right in downtown. There is underground parking at a fee. Room comes with the usual kitchenette. You can pretty much walk anywhere from this hotel with lots of great restaurants nearby. more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the...

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5 of 5 stars
halifax
28 Sep 2009 | Trip type: Business
1/2 found this review helpful

I'm writing this review from our one bedroom suite at the Residence in Ottawa. The room has recently been renovated (as have all the rooms) and is surprisingly large and well appointed for this level of hotel. The service has been friendly and efficient, the free breakfast as good as most similar offerings. The hotel is a 10 minute walk... more

Management response from
Denise Breau, Cluster DIrector of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Courtyard by Marriott Ottawa. Your feedback will be shared with the staff as we always enjoy celebrating their success. We are very proud of all of our staff members and their focus on customer-service. We feel it is what brings our guests back to the...

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4 of 5 stars
Montreal, Canada
11 Sep 2009 | Trip type: Family

Went there with wife and kid for the Labour day weekend and had a great time. Wonderful location, close to the museums, Parliement, restaurants, shopping streets, bike paths... The room was huge and well kept. It was a long weekend and the place was packed so the staff was a bit overwhelmed but everything was still going semi-smoothly. The presence... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Residence Inn by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide. The Residence Inn Ottawa is certainly a great spot to stay when you are traveling with your family especially our one-bedroom suites....

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5 of 5 stars
Greater Toronto
1 Sep 2009 | Trip type: Family
1/2 found this review helpful

For several years now my family and I have spent the month of August in Ottawa, staying at the Residence Inn Downton, 161 Laurier Street. We have had nothing but the most positive experiences. We generally rent a double suite and find the accomodations bright, clean, comfortable and spacy. Our suite comes with a full kitchen and with anything you... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Mr. Lowe As always, it was a pleasure hosting you and your family for your annual trip to Ottawa. Most of all, thank you for taking the time to post your feedback on your stay with the Residence Inn by Marriott Ottawa. Having guests, such as you and your family that consider the Residence Inn Ottawa their home away from...

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4 of 5 stars
Toronto
26 Aug 2009 | Trip type: Family
1/1 found this review helpful

we stayed for 3 nights and had a great time at this hotel. The kids loved the shallow pool and the two tv's in the room was great because i could watch something at the same time other than cartoons! The breakfasts and a couple of evening food snacks were greatly appreciated as it allowed us to get going with... more

Management response from
Denise Breau, Cluster Director of Sales & Marketing

Thank you for taking the time to post your feedback on your stay with the Residence Inn by Marriott Ottawa. It is the feedback we receive from our guests that assist us in improving the services we provide. The Residence Inn Ottawa is certainly a great spot to stay when you are traveling with your family especially our one-bedroom suites...

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5 of 5 stars
Maryland
13 Aug 2009 | Trip type: Business
1/1 found this review helpful

This staff has helped to make our extended stay feel like a home. After a month we are still enjoying our stay here. Our accommodations have been wonderful. Rooms are newly renovated. Suite room is large. Everything we need is included. Housekeeping keeps it clean. Desk staff has immediately gotten anything that we have requested. They have been very accommodating... more

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Residence Inn Ottawa Downtown Also Known As

  • Residence Inn Ottawa
  • Ottawa Residence Inn
Address: 161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
Hotels in Ottawa Residence Inn Ottawa Downtown
4.0/5.0
53