just stayed 3 nights at this Hotel. The first morning we go to take a shower and there is no hot water. Not good. We mention it and wouldnt you know it the next morning still cold water. Because the hotel is full we cant move to another room. I complained agin the next day and they said they had...
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Thank you for your time and response. As mentioned in our phone conversations I was away from the hotel for a few days. When I returned, a discount was applied to you credit cards. I will also let you know that we did find the hot water issue and have fixed that.
Shawn
Front Office Manager.
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From the time we walked into this hotel the service was lousy. The young ladies were not very friendly, actually downright rude. The night staff which were men were great. As we walked into lobby there was no elevator and while waiting for men to bring our belongings up the stairs, I seen 2 bugs crawling along baseboards. We then...
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We had a plesant experience at this hotel. Hotel was clean, neighbourhood was good, staffs were helpful, pool was nice and well maintained, check in was easy.
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Even though it is located on a busy street, we didn't hear a sound! Restaurants and shopping across the street. The room was clean and the staff were friendly. We will stay there again.
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We stayed at Best Western Plus Barons hotel when we went to attend a show at Scotiabank place. The hotel is quite old, although it has been updated recently. The rooms were regular size, the beds and pillows were extremely comfortable - we had the best sleep ever, and we are light sleepers. It was quiet in and outside of...
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Thank you for your kind words. We do our best to keep our guest comfortable and give them a feeling of being welcomed.
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My sister and I booked a room based on the photos and thought we would arrive at a modern bright facility. Our check in was very pleasant and the staff delightful and very helpful however when we got to our room it was like walking into a cave,very dark, no welcoming lights. We were told it looked out onto a...
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Thank you for your response. will will be renovating outside area in spring 2012. also, we have replaced the entrance light in the rooms with ones that cast a better light.
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We stayed over for one night only. Rate was cheap, as we bought from online booking service. The room seemed clean, but smelled like an old cigarette room with tons of perfume laid down by service people to mask the odors. If you're thinking of heading into downtown Ottawa, this hotel is quite a drive (more than 10 minutes) from...
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Thank you very much for your review. We are in the process on replacing the carpets in the rooms. It is part of the last phase in our room update and renovation. This will help in the musty smell that you get from dome of our rooms.
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We booked a one bedroom suit,we got a one room with king size bed and a sofa ,the booking was four 4 persons but in the room we have two cups ,two towels,two coffe cups etc.,everything was for two person,at this point I was sure that we paid for four person and we got a room for two person.
First...
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Hello We are very sorry for the inconvenience we gave you. I was informed about this issue and was told that you would be speaking with me later the next day. As I was not aware that you had left I did not get the opportunity to talk to you. If you can contact me at the hotel, I will...
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I stayed at the Best Western Plus Barons when I was in town on business. It was as you would expect, a Best Western, so nothing special and nothing wrong either. My room was clean and the free internet in the room was essential for my business needs, but I can't give the hotel a high recommendation because of the...
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Thank you for your response. I am glad that you enjoyed your stay. We do our best to keep our pricing competitive with the surrounding hotels and our research shows that we are a little bit below the average price for a room.
Best Western Plus Barons Management.
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We booked this hotel through a different website and the cost was very reasonable. (We required a dog-friendly room and called the hotel first to make sure this was possible, despite our alternate booking arrangements - it turns out that all of their rooms are dog friendly, costing an additional $25 per night).
Upon arrival to the hotel, we requested...
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Thank you for your kind words. We will pass on your comments to our staff.
Management
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