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BEST WESTERN PLUS Barons Hotel & Conference Centre

3.0 of 5
3700 Richmond Road, Ottawa, Ontario K2H 5B8, Canada
Hotel amenities
Ranked #38 of 59 hotels in Ottawa
3.5 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    4
    17
    7
    3
    6
Date Rating
Tom L
Brantford, Canada
2 reviews
5 helpful votes
1 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

just stayed 3 nights at this Hotel. The first morning we go to take a shower and there is no hot water. Not good. We mention it and wouldnt you know it the next morning still cold water. Because the hotel is full we cant move to another room. I complained agin the next day and they said they had... More

Was this review helpful? Yes
Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
14 February 2012

Thank you for your time and response. As mentioned in our phone conversations I was away from the hotel for a few days. When I returned, a discount was applied to you credit cards. I will also let you know that we did find the hot water issue and have fixed that. Shawn Front Office Manager. More

Kim H
Sudbury, Ontario, Canada
2 reviews
1 helpful vote
2 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

From the time we walked into this hotel the service was lousy. The young ladies were not very friendly, actually downright rude. The night staff which were men were great. As we walked into lobby there was no elevator and while waiting for men to bring our belongings up the stairs, I seen 2 bugs crawling along baseboards. We then... More

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Shahed S
Saint Louis, Missouri, United States
1 review
5 of 5 stars Reviewed 26 December 2011

We had a plesant experience at this hotel. Hotel was clean, neighbourhood was good, staffs were helpful, pool was nice and well maintained, check in was easy. More

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CJG17
Toronto, Canada
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 11 December 2011

Even though it is located on a busy street, we didn't hear a sound! Restaurants and shopping across the street. The room was clean and the staff were friendly. We will stay there again. More

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fun2be
Hamilton, Canada
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 28 November 2011

We stayed at Best Western Plus Barons hotel when we went to attend a show at Scotiabank place. The hotel is quite old, although it has been updated recently. The rooms were regular size, the beds and pillows were extremely comfortable - we had the best sleep ever, and we are light sleepers. It was quiet in and outside of... More

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Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
29 November 2011

Thank you for your kind words. We do our best to keep our guest comfortable and give them a feeling of being welcomed. More

Ginny L
Richmond, Canada
Senior Reviewer
7 reviews
6 helpful votes
3 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

My sister and I booked a room based on the photos and thought we would arrive at a modern bright facility. Our check in was very pleasant and the staff delightful and very helpful however when we got to our room it was like walking into a cave,very dark, no welcoming lights. We were told it looked out onto a... More

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Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
29 November 2011

Thank you for your response. will will be renovating outside area in spring 2012. also, we have replaced the entrance light in the rooms with ones that cast a better light. More

Richard B
Quebec, Quebec, Canada
Reviewer
3 reviews
3 of 5 stars Reviewed 10 October 2011

We stayed over for one night only. Rate was cheap, as we bought from online booking service. The room seemed clean, but smelled like an old cigarette room with tons of perfume laid down by service people to mask the odors. If you're thinking of heading into downtown Ottawa, this hotel is quite a drive (more than 10 minutes) from... More

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Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
29 November 2011

Thank you very much for your review. We are in the process on replacing the carpets in the rooms. It is part of the last phase in our room update and renovation. This will help in the musty smell that you get from dome of our rooms. More

sweetandsour_10
Burlington, Canada
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

We booked a one bedroom suit,we got a one room with king size bed and a sofa ,the booking was four 4 persons but in the room we have two cups ,two towels,two coffe cups etc.,everything was for two person,at this point I was sure that we paid for four person and we got a room for two person. First... More

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Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
4 October 2011

Hello We are very sorry for the inconvenience we gave you. I was informed about this issue and was told that you would be speaking with me later the next day. As I was not aware that you had left I did not get the opportunity to talk to you. If you can contact me at the hotel, I will... More

SammyBaby22
New York City, New York
Senior Reviewer
6 reviews
22 helpful votes
3 of 5 stars Reviewed 21 August 2011
3
people found this review helpful

I stayed at the Best Western Plus Barons when I was in town on business. It was as you would expect, a Best Western, so nothing special and nothing wrong either. My room was clean and the free internet in the room was essential for my business needs, but I can't give the hotel a high recommendation because of the... More

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Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
22 August 2011

Thank you for your response. I am glad that you enjoyed your stay. We do our best to keep our pricing competitive with the surrounding hotels and our research shows that we are a little bit below the average price for a room. Best Western Plus Barons Management. More

Boots_79
Woking, United Kingdom
Contributor
14 reviews
7 helpful votes
4 of 5 stars Reviewed 7 August 2011
2
people found this review helpful

We booked this hotel through a different website and the cost was very reasonable. (We required a dog-friendly room and called the hotel first to make sure this was possible, despite our alternate booking arrangements - it turns out that all of their rooms are dog friendly, costing an additional $25 per night). Upon arrival to the hotel, we requested... More

Was this review helpful? Yes
Shawn Rutters, Manager at BEST WESTERN PLUS Barons Hotel & Conference Centre, responded to this review
9 August 2011

Thank you for your kind words. We will pass on your comments to our staff. Management More

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BEST WESTERN PLUS Barons Hotel & Conference Centre Also Known As

  • Best Western Ottawa
  • Ottawa Best Western
Address: 3700 Richmond Road, Ottawa, Ontario K2H 5B8, Canada

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BEST WESTERN PLUS Barons Hotel & Conference Centre
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