We booked online prior to our trip, when we got to the hotel checked in everything was fine. We went up to our room, and we were given the wrong room. We were to have a suite they gave us 2 double beds... not even close. Confronted the front desk and they made a big deal out of it saying... More

My girlfriend and i went to Niagara falls last summer and unfortunately spent our stay at this hotel. We stayed for 2 nights, booked through hotels.com, hoping to have a fun and romantic vacation but was basically turned into a horrible time dealing with the management at this place. When we first arrived we were expecting the room we booked,... More

I went to Niagara Plaza for two days to celebrate New years with friends. After reading many of the reviews we were all skeptical and nervous as to what would be in store for us. When we walked into the lobby it smelled of cleaning products, a little disgusting in my opinion since I don't react well to chemicals but... More

beware of the price. it is way too good to be true. my husband and i booked for 3 nights. we arrived in the afternoon and the girl at the front desk was very nice. went to our room. nice and clean. then night fell on niagara falls. we went out around 7 pm to get a bite to eat.... More

I stayed in this hotel a few weekends ago and it was quite the difference compared to last year! For the low price the hotel is in a convenient location and the rooms are really nice but there is new management and they are not running a hotel any more. The rooms are no longer clean, vending machine was torn... More

We stayed here with a group who booked two rooms. First room had no heat, second room had not even been cleaned after the previous occupant. There were stains all over the sheets including bodily fluids. Gross!! We were moved to another set of rooms, the next room had no heat and other had no working lights. We were them... More

We had stayed at this hotel on 4 previous occasions while under the Quality name and it was always a good value for what we paid. We spent Saturday October 20 and thank God it was only for one night! The first room we were given had so much hair on the sheets it was like Chewbacca had slept there... More

This hotel had an average rating. The $50 sounded good. The person at the front desk took care of us immediately. We went to the 2nd floor and the smell in the hall was terrible. The room door next to ours had a huge hole in it. We left for a few hours. When we returned after 10 pm several... More

We just left this hotel very late at night because while we were out at dinner, the staff checked someone into two rooms that we had booked and a sizable amount of cash and a tablet computer were stolen from the rooms. The staff said that the computer system showed the rooms as empty even though we had stayed there... More