This hotel does not deserve a 3.5 star status. Upon walking in the hotel, you get a strong whiff of chlorine because of the pool that is right next to the lobby. The room itself was alright, but the cleanliness of it was very questionable. I was itchy both nights I stayed there from the sheets. On the last day... more

It should be the last night of a trip of 12 days, starting in Halifax and ending here. Johnview had arranged it and this was the fourth hotel of the journey that was below expectation. The room was dirty (bed, carpet), furnuture was damaged and not a nonsmoking room. We checked out within 5 miniutes after checking in. more

Why to pay more if you can walk fromm there to the Falls...about 20' walking but is not bad because you can walk around the whole area and also you are near the road with restaurants and diners..The room was comfortable although we had seperated beds as couple...also good breakfast on a normal price...I would recomended it for families that... more

we stayed here one night and then moved to the Fallsview Plaza...similar price, MUCH nicer location and room. more

I stayed at this hotel in late June 2009, I was a little nervous after reading all the bad reviews. The hotel was fine though, I got a travel package which made it completely worth it. The rooms were clean, I did not smell any smoke and no bugs. A little short staffed and the breakfast was not the greatest... more

Booked two nights at the Falls Plaza Hotel at an advertised rate of $49/night plus free $40 Dave and Buster's game play card and two shuttle passes to use for two nights. My family and I planned to arrive early in Niagara and had already talked to a gentleman at the front desk to reserve an early check-in (even if... more

For the price of the hotel i really cannot have many complaints. When we did arrive the customer service at the desk was a bit slow. We booked the one king bed room and when we got there they upgraded us for free to the jacuzzi balcony suite (no complaints there). The room was relatively clean. It was about 10-15... more

Even though we travel a lot, I never had to write a negative review about any of the places we visit before. But this time, I thought I need to make other people aware of what may happen. We booked a one night package that was advertised on travelzoo. The rate was good, and we thought this could be a... more

Stayed here mid June 2009 and paid $69.95 plus taxes for the Travel Alerts Package (Cityview Room). This hotel is cityview on all sides and not near the Falls! Pluses..... Great value package which included $40 towards Keg, TGIF, Outback or East Side Mario's . We went to east Side Mario's (not too far to walk in summer) which was... more