We stayed here the night before returning home from a business trip. The room was OK - clean, but a little on the small side for the price we paid. There was no fridge or microwave and the coffee maker and ice bucket were in the bathroom. Again, for the price, I was expecting more.
There were renovations being done...
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The front dining area as of January 2012 is under the renovation but they opened up another large room at the back to the first flr to serve breakfast. As a Hilton Honors member I was granted an upgrade to a beautiful suite and, bed was very comfortable, newspaper at the in the morning and great breakfast in spite of...
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Thank you for your post.
Under renovations but still great, we will even be better when it is done!
We are upgrading the Lobby to the “Perfect Mix Lobby by Hampton” to be more modern and to keep up with the new trends. Those hotels that stay the same way for years tend to fall behind.
Change is good, but...
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Overall i have no complaints, rooms are nice, not as new as the hampton in the corporate center but very confortable, breakfast is really good, airport transportation is really good as well
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Thank you very much for the “Great Stay” review.
For over 8 years now we have been taking great care of our guests, and we always wish to understand the impressions we leave with each and every person whom travels through our hotel, The Hampton Inn and Suites by Hilton Toronto Airport.
You mentioned we did not seem as new...
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My family stayed in this hotel by accident. We were supposed to leave for New York city from Toronto, when all flights to NYC was cancelled due to unusual snow storm in NYC. We decided to stay near the airport instead of going back to downtown Toronto.
They gave us special price, due to the flight cancellation, which is very...
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Thank you very much for your post.
Even a stay by accident is always welcome. Being the second closest hotel to the Pearson International Airport, we usually end up with those travelers whom did not expect to stay.
With our 24 hour on demand shuttle you can get to the hotel quickly and back to the airport the next day...
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We stay at this hotel whenever we are flying out of the country for a week (usually twice a year).Our most recent stay was 18 Dec'11. We use their Park-Stay and Go package which suits us nicely. They have a convenient shuttle service to the Airport and all you have to do upon return is phone the hotel and the...
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Thank you so much for your post.
11 Years is a long time.
I am very glad we have always met your expectations.
With over 3000 guests a month staying with us, we all work hard to ensure each and every one has a great stay.
The Park Stay and Go package is a great value, when you compare long...
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I stayed at the hotel on Business in December. The rooms were nice and location was good. My group of 3 was up early (5:45 AM) to meet with a customer. There was no coffee available. We asked the breakfast person and were told "the breakfast started at 6 AM". She was not very friendly.
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First, thank you so much for your post.
Only through comments good or bad will we ever know how we are doing.
We do offer coffee 24 hours 7 days a week and it should have been refreshed immediately. I am truly sorry that did not happen.
Getting up so early I also need a great coffee to get started....
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Stayed on two occasions, Nov 25th and Dec. 10th 2011 while traveling to and from Toronto on holidays. The hotel is located super close to the airport. Finding a free phone to call for the shuttle can be tricky when you're loaded with luggage and unfamiliar with the airport layout. Look for guest services or such, they will help you...
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Thank you so much for the wonder review.
I see from your comments that you are an experienced traveler and know that it is the little things that make the big difference.
I wish to thank you for going into detail about your stay, I like to see that the changes we have made, like extra amenities (mouth wash and...
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Recently travelled out of country, and booked at the Hampton for the night of our return. Good sized rooms, friendly staff, and clean. We used the Park n Fly, leaving our cars at the hotel before we left. The shuttle was fast, and the driver courteous. The bed was a little hard, but I am used to a super soft,...
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Thank you so much,
Only through our guest’s eyes can we really see how they are enjoying their stay with us.
I am so glad you were able to take advantage of our Park Stay and Go package while you were on your travels. It is a great value when you look at the costs of parking in the airport...
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This hotel was clean and wonderful, which is something I have come to expect from all Hilton Property. The staff was great and shipped me a forgotten item which was very imortant to me at record speed. I would recommend this hotel to anyone staying in the area!
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Thank you so much for the Great review.
I am very happy to hear how great your stay was.
Leaving something behind can be very stressful, we are always happy to help.
We look forward to having you stay with us again.
Warren Bowles
General Manager
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Rooms were clean and comfortable. Staff is friendly. The hotel building is wonderful. BUT when the hockey kids are there, there is no peace for anyone. Kids were playing ball hockey in the hall. Parents were talking and laughing very loudly with their room door propped open. Come night fall kids were playing tag in the stairwells and running down...
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Thank you so much for the review.
I am so glad the Hotel was wonderful and our staff was friendly.
I can truly relate to your experience with the “Hockey Kids”. We like to treat our entire Hotel and all guest the same, with respect and great service. When the teams arrive it is a great reunion of old friends...
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89 Reviews
