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Holiday Inn Hotel & Suites London

3.0 of 5
864 Exeter Rd, London, Ontario N6E1L5, Canada
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Ranked #4 of 40 hotels in London
4.0 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    20
    15
    9
    1
    0
Date Rating
birdwatcher42
St. Williams, Ontario
Senior Reviewer
8 reviews
4 helpful votes
4 of 5 stars Reviewed 5 January 2012

We stay here each year and the rooms are clean and nicely furnished. Check in was quick, with friendly staff and the pool was nice. The exercise room was small with only 3 pieces of equipment. My only complaint is the hotel meeting services are not very good and the food was average at best and served incredibly late. More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
19 January 2012

Thank you for taking the time to write this review of your stay. I am pleased to hear the hotel met your expectations in the guest rooms and front desk service. I was sorry to hear of the experience with our catering. I will be looking into events during your stay to see what happened. I hope you will consider... More

Trugentleman
Hamilton
Senior Reviewer
8 reviews
7 helpful votes
5 of 5 stars Reviewed 14 December 2011

M girlfriend stayed here in December and thought it was an excellent value. The location was right off the 401 and convenient. Check in was quick and when we asked for a late checkout of 12 the staff was friendly and accomodating. The room was very clean, a good size and the bed was also very comfortable. It had a... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
27 December 2011

Thank you so much for taking the time to write this review. I am happy to hear that your girlfriend enjoyed her stay. I will pass these positive comments along to my staff. Thanks again, and happy travels! More

Tom H
Pontypool, Ont, Canada
Senior Reviewer
7 reviews
4 helpful votes
5 of 5 stars Reviewed 28 November 2011

Excellent Reception Staff, that greeted you with a smile and respect. They valued our stay. Room was clean and exactly as expected. Hallways also fresh. Bed was very comfortable. A/C ... not bad ... Bathroom , very clean, but amenities could be improved The only complaint that i would have, which is petty, but I would like to see them... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
7 December 2011

Thank you so much for taking the time to share your great comments on our hotel. I appreciate the feedback and will pass this along to my staff. I hope you will come and stay with us again soon. All the best, More

bensagle
Waterloo, Canada
Top Contributor
132 reviews
35 helpful votes
4 of 5 stars Reviewed 25 November 2011

Great Suites, nice finishes throughout hotel. Decent price and accomodating staff. Overall excellent. 9/10 More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you for taking the time to write a review of your stay at our hotel. I am happy to hear you enjoyed your stay with us and found my staff accommodating. I will pass your positive comments along to them. I hope you will stay again on your next trip to the London area. All the best, More

funflyers33
Greenville,Oh
Reviewer
5 reviews
6 helpful votes
5 of 5 stars Reviewed 21 November 2011

We just spent 2 nights at this hotel for a weekend getaway and have no complaints about our stay. The only hiccup was our first non smoking room had obvisously been smoked in. Once that was taken care of, the rest of our stay was fine. The second room was clean and fresh. The hotel is rather new so everything... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you for taking the time to write a review of your stay with us. I am happy to hear that you were satisfied with your stay and had such great feedback. I am glad to hear the staff handled that hiccup with the first room efficiently enough that it did not ruin your stay. I will pass along your... More

KtotheG
Ontario, Canada
Reviewer
4 reviews
30 helpful votes
5 of 5 stars Reviewed 14 November 2011
16
people found this review helpful

The Holiday Inn London is the proud inheritor of a rich tradition of lodging, which extends as far back as the height of the North American fur trade. The hotel is built upon land once known to the Anishinaabe as the ‘village of traders.’ Here, pelts from animals including beaver, groundhog and squirrel were traded for manufactured goods not readily... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you so much for the fabulous review! I enjoyed reading it immensely and passed it along to my staff. It makes me want to visit London and I live here! I sincerely hope you will come stay with us again. Happy Travels! More

bunnies4
Chatham Ontario Canada
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 12 November 2011
1
person found this review helpful

I have stayed here 3 times in the last 6 months and will continue to do so. The smoking rooms however do not come with a fridge or microwave...what a shame!...the last visit the hot tub had been shocked and was therefore closed...disappointed.....but at least we know it gets cleaned!....staff are very helpful and friendly....staff at the desk almost seemed... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you for taking the time to write a review of your stay at our hotel and being understanding in regards to the closure of the hottub, which does get shut down for maintenance and cleaning on a regular basis. I am happy to hear you enjoy your stays with us. We do have smoking suites which come with a... More

lemur11215
Brooklyn, New York
Senior Reviewer
9 reviews
9 helpful votes
3 of 5 stars Reviewed 4 November 2011

I am really writing this review to say this: I reserved a suite because I was sharing a room with my brother (something we have not done since we were kids) and I thought it would be best if we had separate areas to change and relax - he is an early bird, I am a night owl. Unfortunately, the... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you for taking the time to write a review of your stay at our hotel. I am sorry the room did not suit your needs for privacy, I will look into some curtains for those french doors. We do have connecting smaller rooms that might suit you better on your next trip to our area. We have a full... More

Gunnarinc
Burlington, Canada
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed 24 October 2011

Convenient location, friendly staff, clean rooms. Had some self-induced issues at check-in, but the staff were so accommodating, it was almost like no hiccups existed! Every concern was addressed, very thankful for all their help. As far as amenities go, the pool and whirlpool were fantastic. Breakfast was great... I don't know how many more positive statements I can make... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you so much for taking the time to write such a great review of your stay at our hotel. I am so happy to hear the staff did a great job and that you were happy with the facilities. I will pass along your comments to my staff as they take great pride in their work. I really hope... More

storm_420
Toronto, Canada
Senior Reviewer
10 reviews
7 helpful votes
4 of 5 stars Reviewed 13 October 2011

The hotel is conveniently located off the 401 which is a relief after a long drive. It's clean; the staff is super nice. The room was nice and clean! It was also updated. (The last time we stayed at the Travelodge...last time the boyfriend makes the reservation!). This hotel has a restaurant, room service and a pool. We didn't have... More

Was this review helpful? Yes
Clare Janitz, General Manager at Holiday Inn Hotel & Suites London, responded to this review
13 December 2011

Thank you for taking the time to write a review of your stay at our hotel. I am glad to hear you were happy with the facilities, but very sorry about your issue with that bright light. We do have black out drapes hidden behind the regular draperies. On your next visit to our hotel, please feel free to call... More

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Holiday Inn Hotel & Suites London Also Known As

  • Holiday Inn London Ontario
  • Holiday Inn London
  • London Holiday Inn
  • Holiday Inn Hotel London
Address: 864 Exeter Rd, London, Ontario N6E1L5, Canada

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