we stayed in Holiday Inn Express for overnight stay way going to Toronto from Montreal. The staff are friendly,knowledgable. The room was spacious and clean. The breakfase was excellent. Its nice, clean new hotel. We will be staying again when going through Highway 401.
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I have stayed at the Holiday Inn Express in Kingston twice for work (the most recent being a week ago). The staff are amazing, they can't do enough to help you. The rooms are very nice and very clean. The location is perfect, restaurant options are within walking distance and to get to most places in Kingston it's not too...
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Thank you for the review. We do have great staff who make providing excellent customer service their top priority. I’m glad that you enjoyed our breakfast as well as the restaurants in our neighbourhood. We hope to see you again soon.
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Come here every week for business and the staff could not be more incredible. From lending me a blackberry charger that I had forgotten at home one week, to advise on where to eat, this is a great stay with good amenities and everything is brand new which is not the usual run down stay I am used to at...
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We love our regular guests and we’re thrilled you like us too! It’s our pleasure to ensure that your frequent business trips are as comfortable as possible. Thank you for your kind words. See you next week!
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Rooms new clean and spacious. The team is courteous and knowledgable
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Stayed for one night while returning home from Vermont on business. I had stayed at this property once before with the family, and you can't go wrong with it.
The hotel is very convienent to the 401; parking is no problem either. There are several chain restaurants within walking distance, including a Tim Hortons, etc.
The hotel itself is clean,...
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Thank you for taking the time to share your very positive comments. I’m delighted that you have been able to experience and appreciate all the wonderful features of our hotel. We look forward to having you back the next time you are in Kingston.
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Very surprised with the upscale check in and lobby.
Staff very pleasant
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I’m so glad to hear that you were pleasantly surprised during your stay with us. Thank you for sharing your positive comments.
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Great little hotel , comfortable stay and staff was friendly & helpful especially Marc (front desk). Breakfast was good enough to keep us going thru lunch. Will definitely come back
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Thank you for your kind review. It’s always great to hear positive feedback about our staff. I’m so glad that your stay was comfortable and that you enjoyed your breakfast. We’d love to have you back anytime!
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We pre- booked this hotel directly for a gov't rate as my husband is a gov't employee. When we arrived, the rate had been upped by $36/night. When I asked to speak to the manager, she came out and rudely tried to explain her thoughts. We were denied this pre-booked rate and were treated VERY rudely by the manager. When...
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We apologize for your experience and misunderstanding regarding your reservation. We value our Government travellers and do offer our great rates based on the guidelines provided in the official Government accommodations directory program. We will be taking the necessary steps to prevent this behaviour and ensure that we continue to provide excellent customer service. Please contact me directly as we...
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I stayed at this hotel for two weeks in a room with two queen beds. The first room I stayed in felt a bit tight for two beds, there was no space really between the foot of the bed and the tv/dresser and the table/desk. The second week I was in a room on the same floor however it was...
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Thank you for taking the time to write this review. We are pleased to hear that overall you enjoyed your stay with us. Our hotel is only 2 years old and located in an extremely convenient location just off the 401! You are correct, there are many well known restaurants and stores within walking distance and it’s just a short...
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We stayed in this hotel for the first time on a family sports weekend and were pleasantly surprised at the friendly and excellent service. All the staff--front desk, maid service, breakfast staff-were very helpful and friendly. I would not hesitate to recommend this hotel to anyone.
It is conveniently located just off the 401 and close to restaurants and outlets...
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Thank you for choosing to stay with us and for your kind words about our staff. Providing exceptional customer service is our number one priority and I’m pleased that we exceeded your expectations in this regard. I hope that you had a successful family sports weekend and we look forward to seeing you again soon!
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