We have stayed at this hotel on numerous occasions and the staff has always been incredibly accomodating. The rooms are spacious and clean and the suites have half kitchens, desks and living room areas. And the hotel is conveniently located near numerous restaurants and very close to Scotiabank Place if you are attending a game or show. We keep coming...
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Thank you for sharing your stay experience with our hotel.
Our team is delighted that our service, location, product quality, and amenities exceeded your value expectations!
We look forward to welcoming your back on your next visit to the westend!
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I stayed in a baby suite, with seperate bedroom. Had a large work desk with mini-fridge.
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Thank you for taking the time to share your experience!
We are delighted that we were able to meet and exceed your business stay expectations!
We recently enhanced our FREE WIFI access - I do hope this also contributed positively towards your stay.
We look forward to you staying with us again!
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We stayed here for four nights. We had a king room on the 9th floor. The bed was very comfortable and the room was quiet. Breakfast at Graffitti's was included and it was very good as well. The staff at both the restaurant and the front desk were very welcoming. WIFI was also included in the price as was parking.The...
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Thank you for taking the time to share your positive stay with our hotel.
In particular, how welcome our service delivery team made you.
Kanata is a great area to run in, ladled with many trails and bike paths in among our residential community.
Our local Kanata Running Room provides a link to many running routes to assist you in...
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We have stayed at the location twice now & have enjoyed both experiences. August of 2011, our sons' rep baseball team played their provincials in the Ottawa region & the front desk staff were extremely helpful in assisting myself & our families book their rooms. They were pleasant & very helpful throughout the weekend with directions & ideas for the...
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Thank you for choosing to stay with us again for your March Break getaway!
With both the Habs and Leafs in town back to back this weekend to play our SENS - there definately was a "buzz" around our hotel and the community.
This coupled with the great spring weather - allowed our guests to easily take advantage "by foot"...
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Stayed here 3 nights on a business trip. Friendly professional staff. Property is in great condition. Located adjacent to good shopping and very easy highway access. Clean, quite and convenient. Booked into executive floor and enjoyed great breakfasts. The attached restaurant does a fine job, but I didn't try the dinner menu...but it looked good. Will definitely stay here again.
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Thank you for taking the time to provide feedback on our property, further to your recent stay!
I am delighted that you have recognized for our Trip Advisor community - the significant investment our owners have made towards ensuring a competitive product quality.
More importantly - I appreciate your recognizition of the professionalism and friendliness of our Brand Hearted staff....
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Overall if i were to just review the hotel i might give it a 3 star maybe 4.
The room was clean, the beds were fine - though they seemed a bit small for double beds.
The location is good, they have a fridge and a microwave in the room and of course it is right in a mall so...
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Thank you for taking the time to share your feedback.
Sadly - your assessment of the noise levels experienced this past weekend on your floor was correct.
Although on weekends and event nights, our hotel does traditionally attract a wider variety of guests with differing stay needs -business travellers, couples, wedding and social ocassions, and families, this weekend's guests were...
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note- its an approx $60 taxi fare from the airport
i stayed on the executive floor and the room is quite nice - clean and quiet
internet is pretty slow not much past a couple hundred kbps
breakfast is good in the resturant
every time I called down, staff picked up the phone pretty quickly
love the location since you...
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Thank you very much for taking the time to share your feedback!
I am delighted our stay were able to deliver a service experience that meets your expectations!
However - I am dissapointed that your HSIA experience was not as "speedy" as your needs required. I can appreciate how frustrating that could be for you.
You will be happy to...
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The location, service, and rooms are great. But the unreliable and slow Internet service make this hotel a poor choice for business travelers. My company puts many of us up here and there seems to be no interest from hotel management in resolving the issue. Going to recommend to my company to take our business elsewhere until this changes.
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Thank you very much to taking the time to post your feedback with regards to your stay experience at our hotel.
I am delighted that the location of our hotel, our rooms, and the service our team provides, affords you and your company with a preferred accommodation destination.
As a frequent traveller, you do have many options to choose from...
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Although a little more expensive than other Holiday Inn hotels, this property lives up to the slightly larger price tag. Great service from the moment you walk in. They are presently going through a bit of an upgrade, although the hotel is hardly old and I can't figure out why...but never the less, they are making improvements. From what I...
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Thank you for taking the time to share your feedback further to your recent stay.
And a BIG THANKYOU for noticing the updates we are making to our product and services to enhance our guest experience.
It is amazing how "time flies" - and with our hotel now in its 12th year serving our community - we are making updates...
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We stayed here on Christmas Eve - and have stayed here oink the past on numerous occasions. As always, the hotel was impeccable, service was fantastic and the room was quiet and clean.
When we return to Kanata this all always be our first choice for accommodation!
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Thank you for taking the time to share your experience with regards to your stay with us over the holidays!
With many accommodation choices to stay with in Kanata and the greater Ottawa area, we are delighted you chose to spend Christmas Eve with us!
We look forward to welcoming you back to the property on the next ocassion of...
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